Toyota of Hollywood Service Department

Service was efficient and good 👍 thanks to jaroslav franc and the toyota team for everything franc and the toyota team for everything More

Report | Print

I liked the experience and felt comfortable with the customer service provided by Claudia Cabanillas. customer service provided by Claudia Cabanillas. More

by Lea Verified Customer Verified Customer

Report | Print

Excellent staff. I was able to sign up for an appointment very easily, as they offer many spots. They are reliable and easy to work with. I was able to sign up for an appointment very easily, as they offer many spots. They are reliable and easy to work with. More

by ARMELEDERISO Verified Customer Verified Customer

Report | Print

Isiah always keeps me informed on my vehicle's status. Time is money. 10/10 Time is money. 10/10 More

by ASHTINES Verified Customer Verified Customer

Report | Print

Muy buen servicio, respondieron rápido a ayudarnos, pudimos tener otro carro mientras le hacían el servicio al nuestro. pudimos tener otro carro mientras le hacían el servicio al nuestro. More

by ELYRIVERO95 Verified Customer Verified Customer

Report | Print

Good thanks looked over problem didn’t charge if there wasn’t a problem thanks wasn’t a problem thanks More

by joshuamalina Verified Customer Verified Customer

Report | Print

Customer service representative Isaiah was very helpful, good and professional I would recommend Hollywood service center for your service good and professional I would recommend Hollywood service center for your service More

by MELISSA_8791 Verified Customer Verified Customer

Report | Print

Dear Toyota Customer Service, I am writing to express my deep disappointment and frustration regarding a recent service experience at one of your dealerships. What began as a routine visit turned into an my deep disappointment and frustration regarding a recent service experience at one of your dealerships. What began as a routine visit turned into an upsetting and unprofessional ordeal that not only disrupted my business day but also left me feeling disrespected and personally hurt. Prior to my arrival, I called the dealership and was told that the service on my vehicle would take between one hour to an hour and a half. Upon arrival, I was greeted by a very courteous employee named George. He was helpful, provided me with professional advice, and even offered me a more affordable price, which I truly appreciated. At that point, George informed me the service would take approximately two hours. Unfortunately, the service ended up taking about three hours, with the final hour severely impacting my workday and causing substantial disruption to my business. I was relying on the timing given, and the delay resulted in lost income and missed obligations. Recognizing the situation was getting out of hand, I politely asked to speak with a manager. George, who was doing his best to help, referred the matter to his supervisor as per my request. A man named Dan Metts arrived, briefly glanced at the computer, and immediately pointed out that George had already given me a discount, as if that excused the delay and the impact it had on me. Rather than listening or offering any apology or resolution, he shamelessly dismissed me in front of George, saying: "Give him the papers and get him out of here." I was stunned. Not only was my time disrespected, but I was spoken to as if I were a problem to be removed, rather than a valued customer seeking a fair response. To make matters worse, shortly after leaving the dealership, I discovered that the windshield washer jets were no longer aligned properly, and now spray water in the wrong direction. This issue was not present before the service and is now affecting my ability to safely clean the windshield. This experience was deeply upsetting. I expected more from Toyota, a brand I had always associated with integrity, customer care, and professionalism. I was not only harmed financially due to the unexpected delay, but I was also personally offended and disrespected by a senior staff member in a way that is completely unacceptable. I ask that this complaint be taken seriously, and that appropriate action is taken to address the behavior of Mr. Metts, the mismanagement of time and expectations in your service department, and the new mechanical issue that has now appeared. Customers should never be treated this way, especially not by a company of Toyota's stature. I would appreciate a written response regarding how Toyota intends to rectify this situation and ensure other customers do not go through similar experiences in the future. Sincerely, Noam. More

by NOAM AGAMI Verified Customer Verified Customer

Report | Print

The Service was excellent, Drew Manning has always helped me with any issues regarding my car. He is being very professional throughout all my years of service. me with any issues regarding my car. He is being very professional throughout all my years of service. More

by Yoe Hernandez Verified Customer Verified Customer

Report | Print

Everyone was really nice and helpful. The only thing I will say is it took them a long time to check me in and they kept taking people who came after me first but otherwise everyone was s The only thing I will say is it took them a long time to check me in and they kept taking people who came after me first but otherwise everyone was super nice More

by unknown Verified Customer Verified Customer

Report | Print