Tracey Pacheco | Page 2
Service Guest Relations Manager
McCluskey Buick GMC
9673 Kings Automall Drive
Cincinnati, OH 45249
16 Reviews
Write a Review16 Reviews of Tracey Pacheco
August 21, 2026
I've always had positive experiences and the service itself was great. My only beef with this particular appointment was that I scheduled online for a 5:30 service but get a call that afternoon that I n itself was great. My only beef with this particular appointment was that I scheduled online for a 5:30 service but get a call that afternoon that I need to be there no later than 5 or else they couldn't perform the service. Ok - why can I schedule then? So I cancel meetings to get there a few minutes before 5 and the advisor asks if I am dropping off, because they close at 6 and can't do the service tonight. Excuse me!? They ended up doing the oil change after I showed her the text messages from earlier that day, and my car was in and out in under 30-minutes (fastest oil change ever from your facility - I'm sure because they wanted to go home on a Friday, which is understandable and appreciated on my end, too)! While it was great to be done so fast, if the work could have been performed that quickly, why couldn't I have kept my original appointment?! More
August 21, 2026
The service was good and the folks were fine but felt like we were nickel and dimed. We went in for an oil change and spent almost $600 when it was all over with. Ridiculous. like we were nickel and dimed. We went in for an oil change and spent almost $600 when it was all over with. Ridiculous. More
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