Tracey Saura
Tracey Saura at Dave Gill Chevrolet
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Tracey Saura | Page 2

Sales Consultant

Dave Gill Chevrolet

4700 East Broad Street
Columbus, OH 43213

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5.0
174 Reviews

I'm a Jersey girl and I have been working at Dave Gill for almost 20 years. I started in the Business Development Center, I have worked in finance, but what I enjoy most is helping customer find the perfect vehicle and building long term friendships with my clients.

Dealership Experience

24 yrs, 7 mos

Languages Spoken

Spanish Spanish

5.0

174 Reviews

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174 Reviews of Tracey Saura

January 21, 2023

Dealership Rating
Employee Rating

Love this dealership. Tracey S is a wonderful dealer! Highly recommend her! She is committed to find you the perfect car and won’t stop until you are happy and satisfied. More

by ctwpics2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 25, 2023

Dave Gill Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

January 21, 2023

Dealership Rating
Employee Rating

Tracey is amazing! A while back she sold my parents a Saturn Aura and she was great. She was friendly and welcoming and a great listener. When I decided it was time for More

by ctwpics2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lisa Pape

Jan 25, 2023

Dave Gill Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Dave Gill Chevrolet. If you have any further questions, please give us a call. We're always happy to help!

November 23, 2022

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Employee Rating

There’s one word I can think of that describes Tracy, “AWESOME “. I had multiple phone calls and texts with Tracy (who always got back to me very quickly) to find out if she truly had the car I have been More

by Jim
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Nov 25, 2022

Dave Gill Chevrolet responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

October 30, 2022

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Employee Rating

I have nothing but good things to say about Dave Gill Chevrolet and Tracey Saura. There are actually four or five Chevrolet dealerships closer to my house than Dave Gill, but I will gladly drive past the More

by andy.k.helms
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Pape

Nov 04, 2022

Dave Gill Chevrolet responded

Andy, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 13, 2022

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Employee Rating

A BIG Thank You to Tracey Saura for getting me into a Chevy Equinox! An outstanding lady who helped me through the whole process and showed me everything about it. The whole Dave Gill experience was outs More

by Blain.Marcia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 18, 2022

Dave Gill Chevrolet responded

Blain, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 01, 2022

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Employee Rating

Tracey what is the best representative I’ve worked with and car sales she knew exactly what I was looking for and she made everything easy as possible she’s a great person More

by pjf2290
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 06, 2022

Dave Gill Chevrolet responded

We are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

July 20, 2022

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Employee Rating

My husband and I would like to thank Tracy very much for her compassion,and going the extra mile for us. She was very informative and was able to get us in the car we wanted. She is a rock star in our book More

by Christian,Susan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 24, 2022

Dave Gill Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Dave Gill Chevrolet! Feel free to reach out to us if you need anything. Have a wonderful day.

March 31, 2022

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Employee Rating

Made my buying experience very quick and easy. My salesperson Tracey was the definition of professional. I told her what I was looking for and she got me into a great vehicle. I will be a custo More

by mosbo1983
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 05, 2022

Dave Gill Chevrolet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Dave Gill Chevrolet. Please don't hesitate to reach out if there's anything additional we can do for you.

January 18, 2022

Dealership Rating

I bought a car from Dave Gill it has an indentation down to the metal on the hood I asked the salesperson Tracy Saura to repair it she became very angry I also told Tracy there was a loud noise coming from More

by rosaliejn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Jan 18, 2022

Dave Gill Chevrolet responded

Thank you for reaching out to us. We regret to hear about the situation you have described. Thank you for bringing this to our attention. Please reach out to us so we can schedule a time to work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Dave Gill Chevrolet (877) 338-5611 or 614-861-6230

Jan 19, 2022

rosaliejn responded

I also reported your dealership Dave Gill to general motors on 6-18 21 I told them my concerns about the vehicle that I purchased I didn't mention that the stereo didn't work correctly but I do have a a reference number for my claim and I can provide it I also reached out to general motors yesterday and have talked GM's Representatives about my case

Jan 20, 2022

rosaliejn responded

I called the number 1877-338-5611 that Dave Gil listed as a response to my complaint to call the number is not in service it is a non-working number

Jan 21, 2022

Dave Gill Chevrolet responded

Rosalie, it would clearly appear we have not met your expectations since you purchased your Equinox from us in June of 2021. I’m sorry that you are upset about our actions after the sale. I’ve talked to our staff here and it would appear we tried to set you up with at least one appointment with our service department and our body shop to address the issues you brought up then and have listed here. But our records show you did not show up for these appointments. One of the key benefits of purchasing a GM Certified Pre-owned vehicle is the piece of mind knowing some of the issues like you described to us at the time will be covered. But of course our technicians will need to diagnose the issues first before any repairs can be done. As for the dent in the hood on the car, we are still willing to schedule you in to look at the damage and determine what can be done. Again, we’d like to make things right with you on your purchase if you are still interested in working with us further. I will reach out to you personally by phone as well. Matt Ringlien, Dave Gill Chevrolet Sales Manager

Jan 22, 2022

rosaliejn responded

I did go to Dave Gill for an appointment, it was early in the morning before work. I was at the dealership before they opened. I was then told to wait on service to open. I was told that there will be a loaner car for me to drive to work while my car was being serviced, The appointment was for the loud noise coming from coming from the engine.. The service department said that they didn't have a loaner car and that I could not be taken to work because it was too far away so I left because I had no transportation and that I was very late for work and that's when that's I decided that I would not to use Dave Gill service department . I called Dan Tobin's service department and have them look at the car for a assessment to find out what was wrong with the car and also to get an estimate on the chip and the other chips that was on the car.All I expected was dent on hood to be fixed on the car at Dave Gill and not be disrespected. I didn't expect to be treated in such a shabby manner I have been a car salesman at three different dealerships and I have always seen customers taken care. You also have to remember that I complained to the car salesperson about the dent before I left the car lot when we did the final walk around the car, not to mention that there was trash stuffed down in between the rear seats with a razor blade sharp side up. I have made numerous trips to your dealership I've made phone calls and nothing has ever happened

Jan 22, 2022

Dave Gill Chevrolet responded

As I've said, it appears we have not met your expectations in a number of ways Rosalie. And you've listed more. I will apologize again on behalf of the dealership. Mistakes happen. But what is important is that we are trying to make things right -- this time. I am offering to schedule you in for a visit with our body shop to look at the hood on your Equinox in hopes of repairing it for you. Yesterday I left you a voicemail and texted you this offer as well at the mobile phone number we have on file for you. It's clearly that you have likely lost all trust and faith with our dealership. And I understand that. But if you are interested in working with me to address this hood damage please let me know. Call me at 614-861-6230. Or you can email me at mringlien@davegill.com. -Matt Ringlien, Sales Manager Dave Gill Chevrolet

December 11, 2021

Dealership Rating
Employee Rating

Tracy was The absolute best she helped us with the best deal she helped work with our payment and explained everything perfect! We felt like we were family during the whole process. so grateful for this w More

by Allenliz037
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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