Tracy DeBruzzi | Page 17

Great buying experience ar luther dealership Tracy DeBruzzi was amazing to work with! After getting hassled by 5 other dealers beforehand. I was extremely happy and overall satisfied on my new pu Tracy DeBruzzi was amazing to work with! After getting hassled by 5 other dealers beforehand. I was extremely happy and overall satisfied on my new purchase . I highly suggest this location for first time buyers. More

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A great experience! I just bought the 2018 Genesis G80 Sport and I love it! My experience at Luther Bloomington Hyundai was excellent! Issac Peterson and Tracy DeBruzzi w I just bought the 2018 Genesis G80 Sport and I love it! My experience at Luther Bloomington Hyundai was excellent! Issac Peterson and Tracy DeBruzzi were friendly, knowledgeable and easy to work with. I highly recommend them if you are looking for a Genesis or Hyundai vehicle. More

by jhmooty Verified Customer Verified Customer

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Luther is great! Very helpful staff, attentive to needs and professional. Tracy was wonderful to work with and found us just the SUV we were looking for. He is the b Very helpful staff, attentive to needs and professional. Tracy was wonderful to work with and found us just the SUV we were looking for. He is the best! More

by jhedblum Verified Customer Verified Customer

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Awesome car buying experience! Best buying experience I've had. They had the vehicle I was interested in pulled up and ready to test drive. Once I decided I wanted to purchase, they Best buying experience I've had. They had the vehicle I was interested in pulled up and ready to test drive. Once I decided I wanted to purchase, they were extremely efficient and I was done in less than 30 minutes! Unheard of. Thank you! More

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Fast and Efficient Very quick process from test drive to signing the deal. Employees are skilled in quick results while makibg every effort for personal interaction. The Very quick process from test drive to signing the deal. Employees are skilled in quick results while makibg every effort for personal interaction. They made me feel welcome and that I mattered. More

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AWESOME experience I just leased my second Elantra and have owned 3 other Elantras in the past.I have always been treated very good whenever I have been there. I love th I just leased my second Elantra and have owned 3 other Elantras in the past.I have always been treated very good whenever I have been there. I love this dealership and everyone whom I have had contact with...so friendly yet very professional. Tracy and Drew were the best ever...I would highly recommend Luther Bloomington Hyundai. More

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Worst dealership experience in two decades This is one of those bait & switch dealerships you should avoid at all costs. They lied to us about getting 12 free oil changes (we found out when we This is one of those bait & switch dealerships you should avoid at all costs. They lied to us about getting 12 free oil changes (we found out when we showed up for our first oil change that we received zero, despite the salesman telling us otherwise). They had us sign the paperwork to buy the vehicle so they would meet their monthly quota, but then wouldn't let us take the vehicle that night because there was a second person on the cashiers check who was not physically present. As cash buyers it still took over 2 hours just to get this done, only to not take the vehicle home. Tracey was a nightmare to deal with who couldn't give us a straight answer on anything, their finance manager was AWFUL. They ended up having us drive our "dangerous" vehicle (their words) home that night despite having signed the purchase agreement. A tire went flat 6 days after purchasing, to which they charged us $55 to seal it (brand new tire was $70 on tirerack). I was sent a survey, to which I answered everything honestly. I then received several scathing communications from their sales manager accusing me of all sorts of dishonesty. We now drive 20 minutes further away to go to a different dealer for recall work etc., I wouldn't go back here if they gave me a free vehicle! Ok, not quite true, but short of a free car, nothing would get me to this dealership again. More

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Incorrect information I recently purchased a 2014 Santa Fe Sport and really do like the vehicle. I wanted to add a hitch on the SUV and was told by the salesman that U-Hau I recently purchased a 2014 Santa Fe Sport and really do like the vehicle. I wanted to add a hitch on the SUV and was told by the salesman that U-Haul would be cheaper than through the dealer. U-Haul couldn't install the hitch due to some sensors on the back of the vehicle and I needed one put on fast. I spoke with the General Manager, Alex Irlin about my issue and asked if they could honor the price from U-Haul and he refused and told me it would cost over $700 at their cost, which is funny because when I called their Parts and Service Dept, I was quoted $699 retail. I ended our conversation feeling very unappreciated as a recent customer and once the sale was complete, I didn't matter anymore. More

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Great Service! Luther Bloomington Hyundai has consistently provided me with great service. I forgot to mark the online registration form that I would be waiting for Luther Bloomington Hyundai has consistently provided me with great service. I forgot to mark the online registration form that I would be waiting for the car. Normally this would have put me in a position for a 2-3 hour wait. The service folks said they would do their best and my car was ready before the earliest estimate they had given me by 45 minutes. The work is done right and well. More

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Carolyn h Great service and pricing! I would definitely come back to this dealership in the future. Tracy was easy and pleasant to work with, even from a few s Great service and pricing! I would definitely come back to this dealership in the future. Tracy was easy and pleasant to work with, even from a few states away. More

by cbhollstein Verified Customer Verified Customer

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