Tracy Hillerich

This Dealership has always given me the very best Deal! Also their Service is Red Carpet Service with Victor being the Tech! Leo in sales has always been very attentive!! Bringing Me the Very Best Price! Also their Service is Red Carpet Service with Victor being the Tech! Leo in sales has always been very attentive!! Bringing Me the Very Best Price! Thank You Koons of Tysons! More

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Bough a car here a month ago. Still have not received an answer when I will get my full tags. Contacted the sales person at least 4 time, no clear answer provided and now my tags Still have not received an answer when I will get my full tags. Contacted the sales person at least 4 time, no clear answer provided and now my tags expire tmw so I won't be able to drive or use the only car my family currently has. Also, they only give you $20 of gas when you purchase the car not a full tank like anywhere else. It's a shame since the sales person was super nice. But the whole experience overall leaves a lot to be desired. More

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The most helpful and honest dealership I’ve ever dealt with , I willrecommend them to everyone with , I willrecommend them to everyone More

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Koons Tysons stood out among the other dealerships I contacted. Ordered a brand new 2022 Jeep Wrangler. 1. Was responsive....some took 2 weeks to respond to email. 2. Kept track of my situation - n contacted. Ordered a brand new 2022 Jeep Wrangler. 1. Was responsive....some took 2 weeks to respond to email. 2. Kept track of my situation - needed to unload a lease and order a new Jeep 3. Followed through with a clear deal! I knew what the numbers were and the deal beat the field. More

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BUYERS BEWARE this was the absolute worst car buying experience in my life. They were very attentive and responsive until I left the lot and the vehicle began having some pretty serious problems. Then i experience in my life. They were very attentive and responsive until I left the lot and the vehicle began having some pretty serious problems. Then it was nearly impossible to talk to anyone. Phone calls weren’t returned emails were ignored. Trying to get them to take care of issues was a fight for everything. They are nothing more than your stereotypical used car dealers. Once they get your money they could care less. I wish no stars was an option or even more accurate would be a negative rating!!!! The only good interaction I had was with Tre. More

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The Sales and Finance Experience-WOW!! I must say I normally only write a review when I have a bad experience but because of the overall OUTSTANDING experience at Koons in Tysons, I had to I must say I normally only write a review when I have a bad experience but because of the overall OUTSTANDING experience at Koons in Tysons, I had to acknowledge and give credit to the wonderful team at Koons Tyson Chrysler Dodge Jeep Ram . It all started a week ago when I was looking for a car for my daughter who is a college student. My 4 things that I was looking for in a car that is was under 90k miles, less than 5 years and under $9000 due to my budget as a single parent and of course payments under $200 since this was my daughter’s first car. These days it is hard to find a car that meet all 4 requirements for the price especially. I had previously been to 3 other well-known dealerships in the area and for whatever reason, we had bad experience at all 3, whether it was the customer service, trying to use the bait and switch tactics or just not in my price range. I was at the point I was ready to give up and go to MD to look for a car. But I decided to try Koons Tysons Chrysler Dodge Jeep Ram because they has a 2012 Dodge Avenger for $8688 (originally priced AT $11,488), 70K miles. Wow it matched my requirements! I waited a couple of days and told Jason I would come back once I discuss with my daughter. He said ok and called me twice to follow up and not every single day like most car salesman do hounding you to buy a car. After the 3rd day of still trying to contemplate if I was going to get the car, I went back on the website and now the car had been reduced by another $300 and was listed for now $8388! I figure this must be a sign to go get the car. My daughter and I went this past Saturday to go look at the car. Jason was busy helping other customers so to minimize the wait time, he let his coworker Shane assist us. Shane let us test drive the car and my daughter immediately fell in love with the car. There was some minor areas that need touch up paint and a wheel alignment, but Shane assured us to come back and make an appointment with the service dept. and they will take care of it. Because of the long wait (which is typical in any dealership), Shane even offered to get us something to eat. Between him and Jason keeping us humored while we wait they ensured us this was a great deal we were getting. I would definitely recommend Shane and Jason as one of two salesman that I have dealt with that don't come off pushy but make the customer feel comfortable in the buying experience. Kudos to Shane Lee and Jason Gingras! Now my previous review talked about my SALES experience so I would like to share the FINANCE experience. After we had confirmed with Shane the down payment and length of term, we had to wait for someone from finance to go over the paperwork which took over an hour waiting on someone. Andy Phung graciously agreed to stay over past closing and assist my daughter and me with terms and conditions. Because this was my daughter’s first major purchase we were declined by the banks but Koons in house finance approved us with 17% for 60 months. Interest rate a little high but what do you expect when you have little to no credit. Andy was very thorough and explained each paperwork that my daughter had to sign. He even went out his way after noticing that we wasn’t given a car fax report to print one out for us to review and acknowledge which I was impressed by. Original monthly payment was $188 but after Andy added the 5 year warranty, it jumped to $238. Now my initial thought was I don’t want the warranty since this is over our budget. I was willing to decline and look for warranty elsewhere just to keep the payment I wanted. Andy could sense the hesitation from us and must have saw the look on my face that I was not planning on going over $200. He explain to us the benefits of getting the warranty as an additional layer of protection that will benefit us in the long run. He was even willing to reduce it a little just to get the price down to $231 for us. After about 10 minutes of contemplating, we went ahead and agreed to take it with the mindset of having to pay $231. The WOW internet price of the car was $8388 and was originally listed on the lot as $11,488. Signed the paperwork and left with my daughter driving in style. Jason was still there after closing to make sure we were happy with everything. WELL NEXT DAY, we received a text from Andy stating he had great news for us. Tre Hillerich (Sales Manager) said there was a bank (JPMC) that came back and approved us for a lower rate!!! We went from 17% to 11% and the new payment was $193 which included the Warranty and GAP coverage! Tre or Andy didn’t have to call us and tell us anything but they knew based on my conversation the night before and what I was looking for as a payment. Oh what a blessing! It is things like this that make you want to write a review to let others know there are good reputable dealerships out there who look out for the best interest of the customer. I’ve had several cars and by far this has been the best experience I’ve had with any dealership. In fact, I am planning to trade my own car with them and after discussing my options and looking at my current payoff with Tre he has already assured me that when I am ready to trade in they can beat what I am currently paying. I recommend Koons Tyson Chrysler Dodge Jeep Ram in Vienna, VA. Kudos to Andy Phung and Tre Hillerich! Tressa Manns More

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Best Buying Experience My husband and I went to purchase a car on Sunday and had the best time. In the past, I've had many challenges at dealerships, from the long wait time My husband and I went to purchase a car on Sunday and had the best time. In the past, I've had many challenges at dealerships, from the long wait times to the sales people not understanding your desires. But this experience was different. We were well taken care of and shown the best customer service I have had in a long time! Our salesman Patrick Blackburn did an amazing job of showing us all options, online, in person, and even with test driving. He was relentless in the pursuit of finding us the right car/truck for our budget that met up to our needs and my husbands' desires. After seeing a handful of vehicles in the steamy 90+ degree weather we finally purchased a Jeep Patriot. The truck was ideal for us and it fit into our budget. The processing of the deal went so smoothly thanks to Tre Hillerich and James Sicuro in the financing department. We had a blast running the numbers and they even got our interest rate to drop 10%. We were shocked! The hospitality, professionalism, and commitment to providing unparalleled service is out of this world. We highly recommend visiting, browsing, and purchasing from this dealership. The energy is pleasant and most importantly inviting. You will not regret it! -E. Germain More

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A Bad Experience I can’t comment on the entire dealership but I found a few idiots during my purchase. First the salesman Jeff Hever is a total moron. After finalizing I can’t comment on the entire dealership but I found a few idiots during my purchase. First the salesman Jeff Hever is a total moron. After finalizing everything over the phone (because I live over 5 hours away) I arrived to pick up the car to find it full of scratches, trim parts hanging, a broken tail light and a key fob that didn’t work. Plus the moron didn’t know that the car came with remote start! He avoided me when I found the problems and didn’t even offer any accommodations for my family (except for the small coffee area) during the 6 hours we had to wait. Also the Finance Dept with Jimmy Collier and James Sicuro operates like a time share seminar. They push things down your throat to profit off purchases you don’t need or can get better deals elsewhere. The sales manager Tre Hillerich was a savior and saved me from more headaches and Connie Pulliam corrected all the mistakes and horror that the jerks in the finance dept did. What also annoys me is the fact that I wrote 3 letters to management complaining about my “experience” and not one contacted me back to apologize or explain what went wrong. I can only say avoid Mr. Hever if you can and do all your research before you sit down in the Finance Dept. because they will attack like sharks to get you to sign. If anyone at Koons wants to contact me to explain this further, you can ask Jeff Hever who purchased the 2015 black Camaro from PA. More

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Best Chrysler dealer with the Best deals On May 28, I traded in my 2011 jeep grand cherokee for a 2014. The process from start to end was easy and the staff at the dealership were very frien On May 28, I traded in my 2011 jeep grand cherokee for a 2014. The process from start to end was easy and the staff at the dealership were very friendly and likes to work with you to get you the best deal out of the car you like to purchase. Just like how Trey, the sales manager who worked with me to reach my budget and get me into a new vehicle and Andy, who is the business manager at koons helped me through the process to finance my vehicle and got me the best possible experience on buying a new car. To conclude, I like to highly recommend anyone interested in buying a new/used vehicle to visit their dealership and get the same experience I had when I purchased mine. More

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I regret everyday that I found the truck I wanted there. I live 2 hours a way and made the trip to get the truck and have had the worst customer service ever. After leaving the dealership the truck had a ba I live 2 hours a way and made the trip to get the truck and have had the worst customer service ever. After leaving the dealership the truck had a bad vibration but I was almost home so I was not driving back. Went to the local dealer and they did not balance the tires correctly. I have talked to 4 different people there about why this happened and getting it taken care of. It has been 6 days now since they were suppose to mail me a check to pay me back for having to get their sloppy work redone. Still nothing. They don't call you back you have to call them. And when you get someone they can't not keep their promise. Was suppose to get a call back this morning around 10 nothing. Called at 10:30 and was told my people were in a meeting but should be done in 5 mins. It is now 12 and nothing. These people just want to make the sell and then forget about you. This is the third vehicle my wife and I have purchased and it has been the worst experience ever. Their customer service is a joke. I would never buy anything back from these people. I wish that the truck I bought had been somewhere else because I am very upset with lack of customer support they give. Save your time buy somewhere else. The sad thing is I had them flip the tires and the service department could not balance the wheels correctly. As soon as I was able to get to interstate speed the ride was BAD. More

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