Tracy Myers | Page 2

Friendly service. Lots of smiles lots of help! Great people that make you feel very welcomed. Go over all obstacles to help at my best interest! Lots of smiles lots of help! Great people that make you feel very welcomed. Go over all obstacles to help at my best interest! More

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Friendly and family like athmosphere ! Fast service and they will give you everything you need to meet your expectations they will give you everything you need to meet your expectations More

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an hour agoNEWThis was my first time buying from this an hour agoNEW This was my first time buying from this dealership and my experience was terrible. First it seemed to be going well. They showed me se an hour agoNEW This was my first time buying from this dealership and my experience was terrible. First it seemed to be going well. They showed me several cars in my budget that did not quite fit my needs. then I was shown a "2016 Ford escape" that suited me perfectly. My fiance and I were armed with our cell phones researching the car before purchase and found that it was known to have transmission problems. The manager offered to extend the warranty to ease my mind. I thought I was getting a great deal. I looked over the warranty carefully, the selling price was a little higher than the average 2016 ford escape, but I was willing to pay it because I felt like the warranty made the price worth it. I got excited, made a dumb move agreed to purchase the car. I get into the office, and everything is "sign here, initial here" as fast as possible. I left feeling great about my purchase. UNTIL I got home, printed my insurance documentation, and realized I had purchase a 2013, not a 2016. I thought I was losing my mind and triple checked mine and my fiancees browser history. We both heard 2016, neither of us ever googled a 2013 model. Now I know that was dumb on my part to not triple check the year and model I was purchasing, but I never expected to be mislead about that part and instead spent too much time reading the warranty part and just assumed I was getting the car I was told that it was. I called Tracy Myers and he did agree to let me return the car. So I drove back to the dealership, and was completely shamed in the office. "Most people research the car before they buy it" I reminded the manager that I had been researching the car on my phone and even pointed out that 2016 models were known to have transmission issues. He then tells me the sales person had no reason to lie, and I agree, I believed she made an honest mistake. But google history doesn't lie, why would both mine and my fiances browser history say 2016? We both are mistaken? She said 2013 and we both heard 2016? I told him usually people tell you the correct year of the car you are purchasing. He asked if he would lower the price if I would consider keeping the car. Out of frustration I said yes, gave him my firm offer, and he said he would get back to me Monday. But after that whole experience, I will be returning the car no matter what offer he makes. The fact that they mislead me makes me uncomfortable. At first I believed it was an honest miscommunication but after he tried to shame me into keeping the car and placed all the blame on me without accepting any responsibility I do not believe this is an honest place to buy. I paid cash, no loan, and he saw me thoroughly researching 2016 models. The price I paid for the 2013 model is $4,500 more than other dealerships selling the car. I never ever would have thought that was a fair deal. I realize it was on the paperwork and it is my fault for not double checking the year, but that just goes to show how sneaky some of these dealerships can be. So if you are buying from here, be prepared that the car they tell you you are getting may not infact be the car they sell you and check the paperwork, including the make model and year, with a fine toothed comb. I will say I do believe that Tracy Myers is doing me a favor by letting me return the car. I am thankful he is at least an honest man. But I do question the rest of their staffs integrity. Also don't be fooled by all the positive reviews like I was. The salesperson sends you a text and tells you to leave a positive review while standing there watching you the entire time. Super weird and unnecessary if you are running an honest establishment. I would have left a glowing review if I left with the car I thought I purchased. But the fact that they sold me a car in which the transmission was recalled for $4,500 over market value makes me sick to my stomach. Especially when I thought I was getting a completely different model. To further show how shady they are, I left this review on Google first and I kid you not, it is nowhere to be found!! More

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My experience here was out of this world. All of the staff was very friendly and up beat. Nixon was the guy who helped me and he was out of this world. He worked with me in every angle and everything we staff was very friendly and up beat. Nixon was the guy who helped me and he was out of this world. He worked with me in every angle and everything went super smooth. I highly highly recommend for everyone especially people with no hope. More

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Great experience! Honestly they had me in and out .... Even with a few dings on my credit..they made it all happen! I was in and out pretty quickly! “As the slogan” goes.. “Everybody Rides”! and they do Even with a few dings on my credit..they made it all happen! I was in and out pretty quickly! “As the slogan” goes.. “Everybody Rides”! and they don’t break the bank! More

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Steve was great and helped me find was I wanted even of your credit isn’t the best Frank’s found me a good deal and great car your credit isn’t the best Frank’s found me a good deal and great car More

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Frank Myers is the worst auto place to lease from I would never refer anyone there or go back there ever again I have been getting the runaround for the past 2 months my car has been sitting in the same spot never refer anyone there or go back there ever again I have been getting the runaround for the past 2 months my car has been sitting in the same spot they have not answered my calls or came to see what was wrong with my car I have purchased the alternator or starter spark plugs battery and oil changed in less than 1 month I explained this to Frank Myers and my car is still not working I have two small kids that I need transportation for Chris who I was working with knows all of the information it just seems like they don't care I have a 2017 Hyundai Accent only had for a year and it's not working Frank Myers is not want to come get it nor trade it back in for another car so it's like I'm stuck with it no help at all not no consideration they are the worst place ever I would not recommend anyone buying or leasing from them I would not recommend any stars if I could they are very poor More

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Mr. Christopher Smith Very good Experience working with him. Great Communication & EVERYONE WAS REAL FRIENDLY. THEY HAVE GREAT TEAM WORK 💕 I WILL BRING MORE Customers him. Great Communication & EVERYONE WAS REAL FRIENDLY. THEY HAVE GREAT TEAM WORK 💕 I WILL BRING MORE Customers More

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Everyone was great !! Thanks to Nixon and Keith you Everyone was great !! Thanks to Nixon and Keith you where great to work with ..From the time I got there it was a good experience Everyone was great !! Thanks to Nixon and Keith you where great to work with ..From the time I got there it was a good experience More

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Was very helpful and professional. He helped see what I can get into and can't. Gave great advice as a first time buyer. Thanks Danje! can get into and can't. Gave great advice as a first time buyer. Thanks Danje! More

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