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Tracy Myers

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Tracy Myers

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Tracy Myers | Page 8

Architect Of Ideas

Frank Myers Auto Maxx

4200 N Patterson Ave
Winston-Salem, NC 27105

Tracy is an award-winning small business marketing & branding solutions specialist, car dealership owner, best-selling author, Emmy-winning movie producer, speaker, business coach, wrestling promoter and entrepreneur. He is commonly referred to as The Nation’s Premier Automotive Solutions Provider while Best-Selling author and legendary speaker Brian Tracy called him "a visionary... a Walt Disney for a new generation."

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71 Reviews

Overview Reviews (71)

Dealership Experience

30 yrs, 5 mos

Industry Experience

34 yrs, 1 mo

Specialties & Trainings

Certified Master Dealer

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71 Reviews

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71 Reviews of Tracy Myers

May 12, 2010

Dealership Rating

+PLEASE PLEASE TAKE THE CAR YOUR BUYING FROM THESE PEOPLE TO A CERTIFIED MECHANIC BEFORE SIGNING ANYTHING!! +DO NOT TRUST THEIR "160 POINT" INSPECTION +MAKE SURE YOU LOOK AT THE CARFAX REPORT F TO A CERTIFIED MECHANIC BEFORE SIGNING ANYTHING!! +DO NOT TRUST THEIR "160 POINT" INSPECTION +MAKE SURE YOU LOOK AT THE CARFAX REPORT FOR WRECKS ... WE WERE TOLD "99% OF USED CARS HAVE BEEN WRECKED" BY THEIR SALES MANAGER. I THINK WE ALL KNOW THATS NOT TRUE Bought a car with 16,990 miles on it (2009). Miles on sticker/car were different by 700 miles (They went off the last inspection milage.) Deal finalized 5-4-10. 5-8-10 The knocking sound from front end that was very quiet gets 100% worse. Took it to a mechanic and they said the right front axle is bent with a rubber block keeping the noise quiet. The rubber block became loose and no longer masked the sound. Also found oil leak right side of oil pan. Further inspection, car has been wrecked and the dealership is not obligated to tell you the car has had damage done. We take the car back to the dealership first thing monday morning thinking "oh they will understand ... after all the car HAS been wrecked in its history and there is still damage from the wreck ... So they must be willing to make it right?" Wrong. They start off by telling us there is nothing wrong with the oil pan that the bolts were loose. Then they tell us there is no way the bent axle and oil pan slipped by their "160 point inspection" They claim we did this damage, and told us there is nothing we can do to get the damage that the vehicle had WHEN they sold it to us fixed at their cost. END RESULT: Car is now at Frank Myers. They aggreed to replace the axle for 150.00 out of MY pocket. Now I get to keep a car that I dont trust and feel VERY bad about this deal. My kids have to ride in this car. They lied to lenders etc ... Too many downfalls to list. Please people be VERY cautious when buying from this place. More

by teamscon

Customer Service

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Price

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Recommend Dealer

Other Employees Tagged: keith

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May 27, 2010 -

Frank Myers Auto Maxx responded

Once again, thank you for contacting us and allowing the Frank Myers Auto Maxx Team the opportunity to offer you a resolution. While I'm not sure why you continue to have problems with your vehicle, what I can do is assure you that we will do the right thing and these issues you've mentioned will be resolved. The good news is that your vehicle is Certified, it has the remainder of the factory warranty PLUS it has the Lifetime Engine Warranty that we gave you at the time of purchase. PLUs I'm assuming you received the DVD player that you requested for your Caliber? If not, please let me know and I will expedite that for you. While no one has a crystal ball to determine if a vehicle will give problems in the future, I am confident that you will not continue to have a "project car with revolving problems" once we take care of the small issues that you are currently having. If you are still unhappy and choose not to keep the car, please let me know and we will do whatever we need to do to trade you out of the Caliber and into a vehicle you and your family are more satisfied with. It is also a possibility that your finance company will offer a substitution of collateral. Just let me know the direction you want to take and we will take it. In closing, please know that everyone at the dealership would like to "thank you" for protecting our Nation by being an Operation Iraqi Freedom vet. When my Great Grandfather started the first Frank Myers store more than 80 years ago, he understood the importance of the American Dream (since our ancestors are from Germany). With that being said, it would be my desire to sit down face to face and come to a mutual understanding on how to move forward with you. I look forward to hearing from you and giving you the same Frank Myers Auto Maxx Experience that everyone else has...5 Stars Plus!

May 28, 2010 -

teamscon responded

Alright, we would be more then happy to sit down and speak with you, the owner and noone else about how to resolve the situation. Thank you for your response, Daniel George

Jun 01, 2010 -

Frank Myers Auto Maxx responded

Thank you for your response. I appreciate your willingness to sit down and try to work this out. I am confident that we can achieve some type of resolution. Please tell me when it is best for you to visit the dealership. Even though I am out of the office quite a bit, I will do what it takes to accomodate my schedule/travel plans to speak with you. Also, you called and left me a message today concerning the jack that you ordered and the reimbursement of your warranty deductible. While I would like to speak with you about this, you didn't leave me your phone number. I also wanted to check to see if you recieved the DVD players and the owners manual that you asked for? Please let me know. Sincerely, Tracy Myers Frank Myers Auto Maxx

Jun 02, 2010 -

teamscon responded

Truthfully, it is very hard for me to contact your dealership and talk to your team knowing what all we have been put through. I am at a loss of words still. My fiance will call you tomarrow (wednesday) around 4:00pm to schedule a time for us to come in and talk. You have no idea how much pain this has put us through, and the amount of time we have lost. But, I would still like to sit down and talk with you as I said to give you the chance to make us "frank myers believers." Thanks, Daniel

Jun 11, 2010 -

teamscon responded

6-11-10 To my surprise Tracy Myers did what he said and took the car back and let us pick another. (gave us 15,000 which was the price of the car we bought) I made the classic mistake of buying a car without getting it checked by a mechanic first. But, at the same time they were selling a car with alot of problems. All in all, I dont think frank myers auto is out to screw anyone. Just like any dealership you buy from the car needs to be checked first. Tracy thank you for making this right you really helped us alot. My family appreciates it and we are now very satisfied with our new car. I simply could not stop until it was fixed and make sure I didnt loose 7,000 (my trade in value on my truck) Im sure the first car we were sold wouldn't last 40,000 miles. All in all, thanks for the help finding a solution to our problem and if I know anyone who needs your help getting a car I will refer them. Sincerely, Daniel

Jun 30, 2010 -

Frank Myers Auto Maxx responded

I am glad we could help make this situation right, make you a Frank Myers Auto Maxx believer and...most of all...help you get a car that you and your family feel safe in. Please call me if you need to talk or you can find my email address on our website at http://www.frankmyersauto.com

Get up to $750 when your friends make a purchase here.

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