Trapper Holden
Trapper Holden at Tanner Motors

Trapper Holden

Service Advisor

Tanner Motors

620 W Washington St
Brainerd, MN 56401

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4.5
14 Reviews
4.5

14 Reviews

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14 Reviews of Trapper Holden

January 31, 2026

Dealership Rating
Employee Rating

Trapper Holden in the service department did an exceptional job in keeping me updated on the extensive repair process, including working with the warranty company to ensure all protected items were More

by JKL54
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 02, 2026

Tanner Motors responded

JKL54 Thanks for the kind words for Trapper and the 5 star review. Trapper will tell you that working with the warranty company is a full time job most days, but he loves his job and is great at it! Hopefully we see you in the future, and know we are always here to help. Thank you Team Tanner

January 29, 2026

Dealership Rating
Employee Rating

They misdiagnosed a brake issue. Was told I needed a brake caliper, which turned out to be wrong. I took my vehicle to a different location and got the correct repair. More

by DADOF538
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jan 30, 2026

Tanner Motors responded

Thank you for taking the time to share your feedback. We’re sorry for the frustration this situation caused and understand how inconvenient it is to deal with a diagnosis that didn’t resolve the concern. Our service advisors, including Trapper, work closely with our certified technicians and rely on their inspections and diagnostics to recommend repairs. While every diagnosis is made with the best information available at the time, we regret that this did not ultimately address your concern. We appreciate you bringing this to our attention and apologize for the inconvenience. If you’d like to discuss this further, we’d welcome the opportunity to review your visit and see how we can improve moving forward. I have shared this information with Trapper and our Service Manger requesting that it is discussed with all involved. Thank you again for taking the time Team Tanner

December 14, 2025

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Great to deal with. Service on my vehicle was done efficiently and on time. I was provided with a courtesy vehicle when one was available. More

by KURTSCHACK
Service Price Transparency
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Recommend Dealer
Yes
Dec 15, 2025

Tanner Motors responded

So many 5 stars thank you KURTSCHACK!! Glad everything went well and your experience was great! Team Tanner

November 20, 2025

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Trapper did a great job helping me with my truck issues and worked directly with the warranty company to get everything taken care of. More

by gcmel
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 21, 2025

Tanner Motors responded

Thank you for your kind words for Trapper, we are lucky to have him, especially to work with the warranty companies, I wouldnt want to do it! Thanks again, Team Tanner

November 17, 2025

Dealership Rating
Employee Rating

I live in Texas, but my daughter's live in Baxter. Elliot, and the rest of the service department go above and beyond to ensure their cars are safe, reliable, and ready to handle the Minnesota weather More

by mykebrooks
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Elliot Barg

Nov 17, 2025

Tanner Motors responded

Thank you for the wonderful review! It means a lot that you trust Elliot and our service team to look after your daughters’ vehicles, especially from out of state. Keeping their cars safe and ready for Minnesota weather is exactly what we aim for. We truly appreciate your recommendation and are always here if they—or you—need anything down the road. Thank you Team Tanner

August 27, 2025

Dealership Rating
Employee Rating

)ver 1 month to get an appointment to fix window switch & washer nozzles-brought in 8/11-diagnostic test over $160-ordered parts-told about price of parts-never offered after market pricing-told 2 days for p More

by BJORNSON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 09, 2025

Tanner Motors responded

Thank you for sharing your experience with us. We’re very sorry to hear about the frustration you had with communication and pricing on your recent service visit. Our Service Manager has since reached out and worked with you directly, and we’re glad to hear the situation has been resolved. At Tanner Motors, we take feedback like yours seriously as it helps us improve how we serve our customers. We truly appreciate your business and the opportunity to make this right. Please reach out if we can be of any further service Team Tanner

Sep 14, 2025

BJORNSON0 responded

Tanner Motors professionally responded to my complaint. After talking with customer service we agreed on a partial reimbursement . I appreciate their quick response and am satisfied with the outcome.

August 14, 2025

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Employee Rating

I was very satisfied with quality of work and time in which it was completed More

by apdodge1929
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elliot Barg , Joline Vansickle

Aug 14, 2025

Tanner Motors responded

Apdodge, thank you for the 5 star review. Team Tanner

July 04, 2025

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Employee Rating

Everything went smoothly and in no time I was out the door! Thank you very much! More

by TD.ISAACSON2021
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Glen Ertl, Elliot Barg , Joline Vansickle

Jul 14, 2025

Tanner Motors responded

Thank you for the 5-star review! I'm glad it was smooth and quick. Team Tanner

June 05, 2025

Dealership Rating
Employee Rating

They always are fast and efficient. They do a complete inspection of my vehicle and fluids. More

by Big G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Glen Ertl, Elliot Barg , Joline Vansickle

Jun 06, 2025

Tanner Motors responded

Thanks for the 5 star review! Team Tanner!

May 31, 2025

Dealership Rating
Employee Rating

The service, and the employees are great. The service was done when I needed it. More

by LEE.PATTIP
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Glen Ertl, Elliot Barg , Joline Vansickle

Jun 06, 2025

Tanner Motors responded

5 Stars! Short and Sweet! and done when you needed! Great to hear Team Tanner

1

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