Travis Ewen

My appointment was on Friday 5/23 with a list of 3 items to be addressed. Two of the 3 were taken care of that day. The technician made 4 recommendations via a video diagnosis. I approved all 4 recommendati to be addressed. Two of the 3 were taken care of that day. The technician made 4 recommendations via a video diagnosis. I approved all 4 recommendations and asked Travis what is the estimate to complete. He replied that the work would likely not be done before "late next week", meaning the end of the Labor Day week. I did not receive any updates and reached out to Travis the morning of Friday, 4/30 to inquire of the status. Travis responded and told me the work was mostly done but there was still one other item on the list that would not be done until Saturday. Car was ready on Saturday and I picked it up that same afternoon. I noticed the next day that the warning light for low brake fluid was still on and that was one of the items on list when I originally made the service appointment. I sent Travis an email early Monday morning, I did not receive a response until the end of Monday. He had a couple of questions. I replied that same evening. It is now Tuesday end of the day, and I have not heard more from him. I also received an invoice with a cleaning charge for the loaner. I had checked around the loaner before I returned it, I have no idea what they are charging me. I forwarded the invoice to Travis to inquire about what it was about and also have not received a response. I then left the Service Director, Mike Albertian, a message, and also have not received a reply. Mike was in a meeting, so I am hoping this is only a timing issue, not because this reflects another service quality issue. More

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Travis was a great service advisor. He was able to keep me updated about my vehicle. He was able to keep me updated about my vehicle. More

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Services were quickly car was washed service advisor was professional and very helpful could not ask for more A plus professional and very helpful could not ask for more A plus More

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I will continue to be a loyal customer of this dealership sales and service are excellent. sales and service are excellent. More

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Travis and the team did everything they said they would and on time. I waited for the car which was ready and clean when they said it would be. and on time. I waited for the car which was ready and clean when they said it would be. More

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Great service center - priced very reasonably and work is getting done on time. I came with no appointment and Travis my service advisor was so kind to take me immediately. I waited for my service to be getting done on time. I came with no appointment and Travis my service advisor was so kind to take me immediately. I waited for my service to be done at the dealer and it got finished earlier than it was promised. Car is running great and I’m definitely coming again. More

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Dealership advisor (Travis) and techs are top-notch professionals and very service oriented. Very pleased with the service that I have come to expect. I highly recommend Sudbury BMW. professionals and very service oriented. Very pleased with the service that I have come to expect. I highly recommend Sudbury BMW. More

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Excellent customer service from the Advisor “Travis Ewen” of BMW Sudbury.. He was very helpful in providing guidance through the servicing of BMW Sudbury.. He was very helpful in providing guidance through the servicing More

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Travis understood my issue and was very detailed and knowledgeable when helping me understand my options with my concerns. Service was scheduled and completed as promised. knowledgeable when helping me understand my options with my concerns. Service was scheduled and completed as promised. More

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took 3 hours for a scheduled oil change. No updates at all. I also asked for a repair and was given the wrong parts. Very careless. Not responding on my texts. No updates at all. I also asked for a repair and was given the wrong parts. Very careless. Not responding on my texts. More

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