Travis Gaul | Page 6

I always have my Silverado serviced here, but this time was my son’s car. As always, they took great care of me and I will keep coming back! was my son’s car. As always, they took great care of me and I will keep coming back! More

by EAZYLIVIN2008 Verified Customer Verified Customer

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My experience with McLaughlin Chevrolet is what keeps me coming back. From the service reps like Ricky, to the front desk gal Charmaine, to the knowledgeable technicians my experience had been exactly w coming back. From the service reps like Ricky, to the front desk gal Charmaine, to the knowledgeable technicians my experience had been exactly what I need, want, and have come to expect. Great job!! More

by JasonCharlet Verified Customer Verified Customer

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Travis is absolutely amazing. He has made me feel comfortable in the service and it is possible to trust someone at a dealership who knew? Travis is the best person I have ever de He has made me feel comfortable in the service and it is possible to trust someone at a dealership who knew? Travis is the best person I have ever dealt with at a dealership. More

by SHUREECASTREJON Verified Customer Verified Customer

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Will never return to dealership as we now have more issues with our vehicle than we did prior to bringing it in. Communication, confidence and competence was horrible from Travis, the service manager. issues with our vehicle than we did prior to bringing it in. Communication, confidence and competence was horrible from Travis, the service manager. Only great experience we had was when communicating with Kelsea. More

by joshuaob95 Verified Customer Verified Customer

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They are the best most reliable/professional. ..the best of all dealership in town.thank you all for permit my dreams come true. ..the best of all dealership in town.thank you all for permit my dreams come true. More

by REYDUARNE Verified Customer Verified Customer

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Staff is extremely friendly and knowledgeable. Service Manager came out to say hello and asked if everything was good. Service Manager came out to say hello and asked if everything was good. More

by FASTEDDIE007 Verified Customer Verified Customer

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In June 2021, We paid $1,200. 00 for a new Air Conditioner Compressor plus labor, August 6 2022 Air Conditioning not working again. . Got charged another $700.00 for same problem 00 for a new Air Conditioner Compressor plus labor, August 6 2022 Air Conditioning not working again. . Got charged another $700.00 for same problem but they claim different parts, I’m not a mechanic sooo, ok. Now 3 weeks later, August 30, 2022, Air Conditioner not working again. , now they claim a “different part” , estimated $1,300.00 Nope, not going to fix. My wife’s car is a 1999 Oldsmobile Intrigue with 45,700 ORIGINAL Miles. Body in excellent condition. Talked with Service Advisor, Ricky Vasquez and he is very nice. No issues with Ricky. Talked to Service Manager, Travis Gaul and asked him for a partial refund from Earlier August and he said “ There is nothing I can do”. Really, Are you sure? So in the time of 1 year and paying $1,900 to have the Air fixed and still not fixed, then they wanted another $1,300. I don’t think so. 3 full days at the service dept and ………………… I guess our future business, either new vehicles or service on our other car will be a toss up. I asked the General Managers name and email and nobody would give it to me. Too bad. Oh well. More

by Unhappy Customer Verified Customer Verified Customer

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I would not recommend this dealer for service on your vehicle. My main issue is they didn't take my vehicle on a sufficient test drive after repairs. I was left stranded on the side of the road twice aft vehicle. My main issue is they didn't take my vehicle on a sufficient test drive after repairs. I was left stranded on the side of the road twice after having my car "fixed" here. They either knowingly or negligently allowed me to leave the dealership with a faulty transmission after a transfer case repair. Either way it was obvious to me once I drove away there was still an issue. But instead of telling me about it, they let me figure it out on my own.Quotes for my repairs were also inaccuracate even the one the service manager wrote up. Update: unfortunately I had to reduce my two star rating. This is due to the fact that my car broke down again less than 48 hours after McLaughlin Chevrolet replace my transmission. I happen to be right outside of suburban Chevrolet in Sandy so I was able to pull into their service department. They showed me that whoever replaced my transmission damaged the axle while doing so it looks like they beat on it with a hammer which caused my speed sensor to go out and also my control arms were bent and damaged with stripped bolts beyond repair. Make no mistake McLaughlin Chevrolet did that to my vehicle. I reached out to them so that they can try to make it right and I was told since I didn't bring it to them they wouldn't help me at all. More

by TIPPYROAD Verified Customer Verified Customer

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Not helpful. Have had car there for Same thing a dozen times and didn't get fixed Have had car there for Same thing a dozen times and didn't get fixed More

by MITCHEISEN Verified Customer Verified Customer

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Entire service dept did an amazing job got me in and out for a recall and oil change in less then a couple hours. Service was GREAT! for a recall and oil change in less then a couple hours. Service was GREAT! More

by CAVETT2EA Verified Customer Verified Customer

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