Travis Gaul | Page 7

I tried getting my new battery for my Chevy Bolt from a portland Chevy dealer and they took forever. I contacted Milwaukie Chevrolet and they were able to look up that that other dealer hadn’t even ordered portland Chevy dealer and they took forever. I contacted Milwaukie Chevrolet and they were able to look up that that other dealer hadn’t even ordered me a new battery! Immediately ordered me my new battery and contact me as soon as it came in. They also were able to tell me over the phone why was taking longer than expected. So that was very helpful. The installation took a little longer than I was anticipating but the folks at Milwaukie Chevrolet were super nice about it and got it done and charged in time for me to go camping that weekend. More

by Clementine17 Verified Customer Verified Customer

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This dealership treats everyone that walks through their doors like a part of the family! The service department is exceptional! Extremely knowledgeable and the most highly trained in tge region! Could not doors like a part of the family! The service department is exceptional! Extremely knowledgeable and the most highly trained in tge region! Could not expect better service. World Class! More

by jaywilwork Verified Customer Verified Customer

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Have taken my 2018 colorado back for service since my purchase 4 years ago. Great experience the friendliest group I have worked with and very knowledgeable. purchase 4 years ago. Great experience the friendliest group I have worked with and very knowledgeable. More

by Terry Kline Verified Customer Verified Customer

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We have been going to Travis to get our vehicles repaired for several years. Incredibly knowledgeable and helpful. for several years. Incredibly knowledgeable and helpful. More

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Travis provided great customer service and was a great help. He answered all my questions honestly. I’ll definitely be back help. He answered all my questions honestly. I’ll definitely be back More

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Travis was great to deal with and told me exactly how everything would go while my car was in the shop! Thanks Travis! everything would go while my car was in the shop! Thanks Travis! More

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On 04/24/2021 we purchased a 2017 GMC Sierra 2500 HD. On our test drive, the truck was billowing smoke from underneath the truck. We called our salesmen, Dave and Dylan. They told us to come back to the On our test drive, the truck was billowing smoke from underneath the truck. We called our salesmen, Dave and Dylan. They told us to come back to the dealership. They told us that it was likely the rhino liner that was sprayed on the undercarriage of the truck. Also, there was an "air filter" indicator that kept coming on. We went forward with the purchase, under the precepts on the "due bill" that the truck stop smoking and the air filter be resolved prior to us taking delivery. Upon delivery of the vehicle, the truck did stop smoking. However the air filter light came on again. We went back and they said they changed the air filter. However, in late November 2021, the truck started to seep smoke again, but not as much. We assumed that was from normal diesel burn-off. However, we had people stop us on the freeway twice in January 2022, and tell us that our truck was on fire. It wasn't on fire, but it was billowing smoke again. Upon trying to get in to see someone at McLoughlin Chevrolet to see us in service, they would not see us for two weeks. We reached back out to our sales reps, Dylan and Dave, as I could not get Travis, their service manager to return five messages that I left for him. I asked Dave and Dylan if our purchased service contract could be used anywhere. It could. We took it to Weston GMC, who notified us that the air filter was years old, cracked, and unbelievably over used. So, McLoughlin had merely reset the light indicator, not actually replaced the filter. Weston also made the discovery that the seam between the DOC (diesel oxidation catalyst) and DPF (diesel particulate filter) had been recently welded together, very poorly. That welding was likely done between the time we signed docs and the time that we took delivery when those issues were supposed to have been resolved, per our "Due Bill" at the time of purchase. Hence the smoke stopped for 7 months. Once their poor weld job started to fail, the smoke started billowing out that hole again. It is Weston's opinion that McLoughlin Chevrolet put that weld there so that we would take delivery of the truck. Upon their discoveries, we sought reimbursement for repairs via the sales manager, Fred Farley and Service Director, Travis Gaul. They refused to participate in any reimbursement. They also refused to provide me any contact details for the General Manager or Owners of McLoughlin Chevrolet. We have filed formal complaints and lawsuits with Multnomah County Court, Better Business Bureau, Department of Justice, Corporate Headquarters of GMC and Chevrolet. Buyer Beware. We've had our truck less than a year, and it's had over $8,000.00 of repairs done on it. More

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Great people great service team lead by a great service manager. Friendly and had my vehicle back early manager. Friendly and had my vehicle back early More

by CHARTMAN1 Verified Customer Verified Customer

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I received excellent service on the battery recall replacement for my 2019 Chevy Bolt EV. replacement for my 2019 Chevy Bolt EV. More

by User-5542e946b1 Verified Customer Verified Customer

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Garbage customer service! Garbage, and also very unsafe. Bought a truck and 7 days later, it broke. Day 15 at the dealership the service advisor lied about the truck having a full diagnosis after we exp Bought a truck and 7 days later, it broke. Day 15 at the dealership the service advisor lied about the truck having a full diagnosis after we expressed safety concerns. She also lied to the GM rep on our before saying again the truck has had a full diagnosis. All lies! They only replaced what they wanted. Then before my husband took the truck back he drove it 2 mules down the road and the check engine light came on. Service manger cleared the code after saying he couldn't find anything wrong and it should be fine. They DO NOT CARE ABOUT YOUR SAFETY. Hey GM, mcloughlin Chevrolet is selling trucks that go bad, and are under warranty and they don't give a rip. DO NOT BUY FROM THIS DEALERSHIP. More

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