Travis Wise | Page 17

This dealership is the best around, my personal salesman is mike, hes great!!!!very kind and courtious and very smart he's the best around..😃 is mike, hes great!!!!very kind and courtious and very smart he's the best around..😃 More

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Very bad service on car Had my alternator replaced (990-dollars) here March 11th and when I went to pick up the car it had not been washed. But that's not the worst of it. A Had my alternator replaced (990-dollars) here March 11th and when I went to pick up the car it had not been washed. But that's not the worst of it. A window had clearly been left down on the front drivers side and there was easily a full cup of water in my Weathertech floor mats. Thankfully I have those mats or all that water would have been soaked into the carpets. I can only assume my leather seats on the drivers side were also soaked but they had dried by the time I picked up the car. Making this even worse is the fact that the window was UP when I picked up the car, indicating someone had to drive the car knowing full well there was water inside and didn't bother to dump it out or clean it up. But that's still not the worst of it. Arriving home I opened the hood and found that the plastic retainers holding the cowling around the radiator in place were simply put in place, but not secured...they were just stuck in the holes but not snapped into place. Also the plastic shield under the engine was not properly secured and was actually hanging down! I wrote a very calm letter to the dealer explaining the problems, including the fact that if a multi-point inspection was done, there was no paperwork to show what was found included in my invoice. I did not ask for anything, but said I simply wanted the shop manager to be aware of the problem. As of this date, April 22nd, I have not heard a word back. My note was sent through the "contact us" link on their Web site. I have learned an important lesson: do not ever have my car service by Russ Darrow again. --Ken Herrera, Thiensville More

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Travis explained to me every work to be done in my vehicle and gave me a quote on advance. He contacted my extended warranty and explained. He was very kind, explicit and detailed. vehicle and gave me a quote on advance. He contacted my extended warranty and explained. He was very kind, explicit and detailed. More

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Inadequate except for taking your money. A good service dealership would look at your vehicle for possible problem instead of charging $150 to put it on lift. Other Nissan dealers have. But you get a free dealership would look at your vehicle for possible problem instead of charging $150 to put it on lift. Other Nissan dealers have. But you get a free car wash! Garden hose dirs a better job. More

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I've only ever taken my car to Russ Darrow Nissan so when they called me halfway through working on car they requoted me because they didn't realize I had different rear brakes than the front ones which is O they called me halfway through working on car they requoted me because they didn't realize I had different rear brakes than the front ones which is Odd because they should have this information already hence my first statement so it's a little frustrating when you are being asked for double the money. Then after I picked up my car I had to turn around and come right back because my breaks weren't working properly (this is the second time that's happened...) I just feel like are they even testing the cars after working on them. Is it just $ in their pocket???? It's Winter in Wisconsin I could have been in an accident. I usually don't ever say negative things about businesses but it makes me want to take business elsewhere. But I am glad they are rechecking everything. Things can be miscommunicated I understand that may happen, but I do not like surprises like such. Other than that service and sales and are usually spot on. Thanks. More

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Jimbo This is my 2nd experience with the service representative Travis and could not been happier with the service. In addition to handling my appointment h This is my 2nd experience with the service representative Travis and could not been happier with the service. In addition to handling my appointment he was very informative on what was being done including looking up and explaining the upcoming recall. More

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Went into Russ Darrow Nissan for oil change and tire rotation with no appointment and in and out within 40 minutes!! Travis was helpful and awesome rotation with no appointment and in and out within 40 minutes!! Travis was helpful and awesome More

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Warranty Work Great communications and showed genuine concern by asking a lot of questions to ensure issue was being addressed. Travis kept me in the loop during th Great communications and showed genuine concern by asking a lot of questions to ensure issue was being addressed. Travis kept me in the loop during the diagnostic which was very appreciated. More

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Good service provided. I appreciate Travis Wise’s assistance. Everything promised was delivered and a rental was provided because the part had to be ordered. assistance. Everything promised was delivered and a rental was provided because the part had to be ordered. More

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Notification indicator lights all left on For a $70 oil change, at least reset all the indicator lights that brought me in in the first place. Seems like a basic standard For a $70 oil change, at least reset all the indicator lights that brought me in in the first place. Seems like a basic standard More

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