Trent Marks
Trent Marks at Access Ford of Corpus Christi

Trent Marks

Service Manager

Access Ford of Corpus Christi

3680 U.S. 77 Access Road
Corpus Christi, TX 78410

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4.7
167 Reviews
4.7

167 Reviews

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167 Reviews of Trent Marks

June 03, 2025

Dealership Rating
Employee Rating

Dealership is excellent. We have bought at least three new vehicles. We’ve never had any problems. The best thing I like is they have an excellent workshop. They all work tog More

by YGUERRERO361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2025

Access Ford of Corpus Christi responded

Thank you for sharing your positive experience with Access Ford of Corpus Christi! We're delighted to hear that our team and workshop have consistently met your expectations. We look forward to serving you again in the future!

May 21, 2025

Dealership Rating
Employee Rating

The Service Department does not follow Best Practice by calling you before doing the work when the actual work is higher than the quote when you check in your vehicle More

by MYLINDA_HOWELL_2005
Recommend Dealer
No

Other Employees Tagged: Juan Buentello

May 22, 2025

Access Ford of Corpus Christi responded

Mylinda, thank you for your feedback. I’m sorry to hear about your experience with our service department. We strive to communicate clearly and get approval before any additional work is done, especially when costs exceed the original estimate. Please reach out to me directly at adamrodriguez@lithia.com so I can better understand what happened and work with you to improve your experience. Sincerely, Adam Rodriguez Service Manager adamrodriguez@lithia.com

May 11, 2025

Dealership Rating
Employee Rating

Service was great, done in a timely manner and professionally delivered. I will gladly be returning More

by TMCOWBOYUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello

May 12, 2025

Access Ford of Corpus Christi responded

Thank you for the 5-star review! We're thrilled to hear that your service was timely, professional, and delivered as expected. We appreciate your trust in Access Ford of Corpus Christi and look forward to welcoming you back soon!

May 09, 2025

Dealership Rating
Employee Rating

Everything was very thorough and clear to understand. Good job by all parties involved with my maintenance. More

by JCUSTER86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello

May 09, 2025

Access Ford of Corpus Christi responded

We're delighted to hear that your maintenance experience was thorough and clear at Access Ford of Corpus Christi. Thanks for the positive feedback!

April 26, 2025

Dealership Rating
Employee Rating

Service provider didn't care one bit about my problems with a NEW truck with 5k miles. Blown engine at 5k miles. No remorse or empathy. No metal or support in anyway. I was just another number at this dea More

by Nate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Juan Buentello

Apr 29, 2025

Access Ford of Corpus Christi responded

Thank you for taking the time to share your experience. I'm very sorry to hear about the challenges you’ve faced and the frustration it has caused. This is certainly not the level of service we aim to provide. I would appreciate the opportunity to speak with you directly and see if there’s anything we can do to address your concerns. Please feel free to reach out to me at adamrodriguez@lithia.com. Sincerely, Adam Rodriguez Service Manager adamrodriguez@lithia.com

April 10, 2025

Dealership Rating
Employee Rating

It took a long time but that's because it was an electrical pblm. Amanda was great. More

by valid_email_address_needed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello

Apr 10, 2025

Access Ford of Corpus Christi responded

Here at Access Ford of Corpus Christi, we always value and appreciate our customers' feedback. Thank you, Valid_email_address_needed!

March 27, 2025

Dealership Rating
Employee Rating

Friendly staff did not have to wait long came out and let us know a couple times that wouldn't be much longer More

by Rkerr82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello

Mar 28, 2025

Access Ford of Corpus Christi responded

Thank you for sharing your experience with Access Ford of Corpus Christi! We're glad to hear our friendly staff kept you informed and minimized your wait time. We appreciate the feedback and look forward to serving you again!

March 11, 2025

Dealership Rating
Employee Rating

Very professional and quick service. The service performed on my vehicle was explained in great detail. Thank you! More

by Briseno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello

Mar 12, 2025

Access Ford of Corpus Christi responded

We're delighted to hear that you received professional and efficient service at Access Ford of Corpus Christi. Our team always aims to provide clear communication about vehicle services. Thank you for your feedback!

March 07, 2025

Dealership Rating
Employee Rating

Outstanding service. I came in with no appointment and urgent and was taken care of immediately. Thorough and helpful. Five stars. More

by NOEMAIL20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello

Mar 10, 2025

Access Ford of Corpus Christi responded

We're delighted to hear that our team at Access Ford of Corpus Christi provided you with outstanding service and immediate assistance. Thank you for the five-star review!

March 06, 2025

Dealership Rating
Employee Rating

Very efficient service was provided to me in a extremely good time frame. The service advisor and the mechanic working on my vehicle personally talk to me to let me know what my options were. I never felt t More

by Marcus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2025

Access Ford of Corpus Christi responded

Marcus, we're delighted to hear that our team at Access Ford of Corpus Christi provided you with efficient and pressure-free service. Thank you for sharing your experience!

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