Trenton Cooley | Page 2

Walt Massey Chevrolet Franklinton responded

Thank you for your feedback. We’re glad to hear our service department kept you informed and provided professional care throughout the process. We truly appreciate your trust in us!

Walt Massey Chevrolet Franklinton responded

Thank you for your kind feedback. We’re glad to hear you had a great experience from start to finish and that our team made you feel welcome while delivering great work. We truly appreciate your trust in us.

Walt Massey Chevrolet Franklinton responded

Thank you for your feedback. We’re glad to hear the service and timing met your expectations and that your wife had a great experience as well. We truly appreciate your trust and look forward to assisting you again.

Walt Massey Chevrolet Franklinton responded

Thank you for sharing your experience. We’re glad to hear you feel comfortable during your visits and that the clean space, coffee, and TV help make the wait easy. We truly appreciate you choosing us.

Walt Massey Chevrolet Franklinton responded

We appreciate you taking the time to share this detailed feedback. We’re glad to hear the initial service, communication, and pickup process went well, but we’re disappointed to learn about the frustration with repair tracking and especially the lack of follow-up on warranty information. That’s not the experience we want for our customers. We’d like the opportunity to make this right and ensure you receive the documentation and answers you need. Please reach out to us directly so we can review this and follow up properly. Your feedback is valuable and helps us improve where we fall short.

Walt Massey Chevrolet Franklinton responded

Glad to hear everything was prompt, professional, and courteous. It’s great knowing your appointment started on time with no waiting and that you found the pricing reasonable. We appreciate you sharing your experience and look forward to seeing you again.

Walt Massey Chevrolet Franklinton responded

Great to hear Trent continues to take such good care of you. His focus on getting you in and out quickly — whether it’s a simple service or something larger — is exactly the kind of experience we want every guest to have. We appreciate you sharing this.

Walt Massey Chevrolet Franklinton responded

Glad to hear your visits continue to be pleasant ones. Friendly service and a consistently good experience are exactly what we aim for, and we appreciate you taking the time to share it.

Walt Massey Chevrolet Franklinton responded

Great to hear you had such a smooth experience. Getting you in and out quickly while keeping things affordable is exactly what we aim for, and it’s awesome to see that reflected in your visit. Thanks for sharing!

Walt Massey Chevrolet Franklinton responded

We’re thrilled to hear that you love your experience with us in Franklinton! Emily will be so happy to know she made your visit such a great one. Thanks for the kind words and recommendation!