Trenton Cooley | Page 2

Walt Massey Chevrolet Franklinton responded

Thank you for taking the time to share your feedback. We appreciate you bringing this to our attention and understand your concern. We strive to provide transparent recommendations based on each vehicle's maintenance needs, and we're sorry to hear your experience did not meet those expectations. Your comments are valuable and will be shared with our service team as we continue working to improve communication with our customers. Thank you for your feedback and for giving us the opportunity to do better.

Walt Massey Chevrolet Franklinton responded

Thank you so much for your kind feedback! We’re glad to hear you received fast, friendly service and that our team kept you updated throughout the process. Providing clear communication and a detailed explanation of the work being performed is important to us, and we’re thrilled you had a great experience. Thank you for choosing us—we truly appreciate your support and look forward to serving you again!

Walt Massey Chevrolet Franklinton responded

Thank you so much for your kind feedback! We’re thrilled to hear your service was quick, easy, and supported by excellent communication. It’s wonderful to know our staff was helpful and friendly throughout your visit. Thank you for choosing us—we truly appreciate your support and look forward to serving you again!

Walt Massey Chevrolet Franklinton responded

Thank you so much for your wonderful feedback! We’re thrilled to hear Chris and Stephen made your first dealership car-buying experience such a positive one. Purchasing your first vehicle from a dealership is a big milestone, and we’re glad their excellent customer service helped you feel comfortable and confident in your decision. It’s especially great to hear you found the SUV you wanted at a price that worked for you. We’ll be sure to share your kind words with Chris and Stephen. Thank you for choosing us and trusting our team with your purchase. We truly appreciate your support and hope you enjoy your SUV for many years to come!

Walt Massey Chevrolet Franklinton responded

Thank you so much for your kind feedback! We’re thrilled to hear our team got you in and out quickly while providing respectful and helpful service. Delivering a smooth, efficient experience is what we strive for every day. Your recommendation means a great deal to us, and we truly appreciate your support. Thank you for choosing us—we look forward to serving you again in the future!

Walt Massey Chevrolet Franklinton responded

Thank you so much for your kind feedback! We’re thrilled to hear our team was able to get you in quickly, diagnose the problem, and get you back on the road without any hassle. Providing fast, efficient, and stress-free service is exactly what we strive for every day. We truly appreciate your support and are honored to have earned your future business. Thank you for choosing us—we look forward to seeing you again!

Walt Massey Chevrolet Franklinton responded

Thank you for your kind feedback! We’re thrilled to hear you enjoyed our clean and comfortable waiting area and that your oil change service was completed quickly. Keeping our customers updated throughout the service process is important to us, and we’re especially glad you found the service video helpful. Thank you for the A+ rating and for choosing us—we truly appreciate your support!

Walt Massey Chevrolet Franklinton responded

Thank you so much for your wonderful feedback! We’re thrilled to hear our team made you feel welcome from the moment you arrived and took the time to answer all of your questions. Providing a friendly, helpful experience is exactly what we strive for every day. Your recommendation means a great deal to us, and we’re honored to have earned your future business. Thank you for choosing Walt Massey Chevrolet. We look forward to serving you again!