Trevor Ostendorf | Page 58

Editing my review for now, I didn't realize how my review reflected on the service center as well the service center did a great job whoever did the original inspection on the car before we bought it as the reflected on the service center as well the service center did a great job whoever did the original inspection on the car before we bought it as the one that I'm angry with but after talking today with the service center a little bit it sounds like he's going to go to bat for me to try and see what they can do to take care of me and the problems that our car is having I know they can only do so much but if they're able to help I will be leaving at 5 star review so I get five stars today to the service center for a job well done the service that they did on our rear hatch on the car looks great they had a good turnaround time for the rest proofing spray that they did I will probably be adding some rest before my own on some of the body panels as I can see some bubbling through but that is not their fault as it was already that way overall the service team did a great job I just wish that I would have had a little bit more knowledge as to what I was looking at when I looked at the car to purchase it. It's having some weird issues one of the sensors I believe has gone bad I think it was already in the process when we got it I lost all my power steering fluid which was already empty when I got at home I filled it thinking okay it's just running empty but I still had power steering that worked on the way home it went out about a week later and the tank was completely empty after me filling it the day home so I knew something was wrong turns out one of the lines is apparently exploded somewhere down there now I've got every single light on the dashboard on and it seems to be shifting a little awkward which now that I look it up online is apparently a problem with these cars it's a 2011 Jeep Patriot with the CVT transmission I guess I should have done more research on that too I probably wouldn't have bought it had I known the problems they are known to have. Needless to say a lot of this is my own fault but I also fought the dealership in part for having not looked it over closer part of me wonders if they did and they knew something was wrong when they sold it the other part of me says that they're a big dealership and I don't think they're that shady and it was most likely an accident and they had no idea who knows but either way my guy in service called me this afternoon and it shows me he'll do what he can to take care of me we'll see how that goes that's the nice thing with dealerships like this they tend to work with you and help if they can I will be posting updates as things progress. As for now thank you for trying to take care of us and our situation. 5/5 More

by Mikej Verified Customer Verified Customer

Report | Print

We've had nothing but good experiences with this dealership! Highly recommend them! Our salesman was great and Trevor in service dept was extremely knowledgeable and helpful! dealership! Highly recommend them! Our salesman was great and Trevor in service dept was extremely knowledgeable and helpful! More

by robynquigley Verified Customer Verified Customer

Report | Print

This dealership, especially the service department, has always treated me with respect. They have been courteous and accommodating. always treated me with respect. They have been courteous and accommodating. More

by skdahl86 Verified Customer Verified Customer

Report | Print

As always a great experience and place to get all my service work done at service work done at More

by russypecha Verified Customer Verified Customer

Report | Print

I’ve always been pleased with the service and how friendly and polite everyone is. friendly and polite everyone is. More

by RMARINE7688 Verified Customer Verified Customer

Report | Print