Trevor Torres

I would not recommend this dealership! Alex was my salesman. I went in specifically for a 2023 Ford Bronco with 23k miles. When signing the paperwork there was no mention of a 3,000 addit Alex was my salesman. I went in specifically for a 2023 Ford Bronco with 23k miles. When signing the paperwork there was no mention of a 3,000 additional charge for a warranty and another 1,000 for Gap insurance. Yes I signed the paperwork but I did not read the fine print until later. There was no mention of would you like to add this warranty for x amount of dollars. I waited 45 min for the car to get detailed and the tank was on empty when I test drove it so they put $15 worth of gas in it. I had to leave by 9:30 am for work and the car was not ready until 9:45. I had to rush out of there. The second I got in the vehicle I noticed 1 key. I asked about the other key and was told used cars only come with 1 but they would check to see if there was another and if not look into getting me one. I messaged Alex twice regarding the key and was told there wasn't one. I looked into the cost of getting a second key and didn't feel like it was fair to have to pay for another key when spending in total 33k on a vehicle. I called exactly 8 days after purchasing the Bronco and said if I couldn't get another key could I return the vehicle. Alex made the comment to be honest with you I made negative 3k on selling you this vehicle. In other words he couldn't be bothered with me. I thought that was the most unprofessional comment. He told me he would talk to his manager and get back to me in 5 minutes. I never heard back from him so I sent a message hours later. He told me that his manager said I am now the owner of the vehicle and there is nothing they can do for me. Then he said we can revisit this in the morning. I waited 2 days and still nothing. I emailed the general manager Trevor He emailed me back but seemed to have an answer/excuse for everything. He told me there was a Special Customer rate for a spare key. I asked what that rate was and never heard back. It has been weeks and I still have not heard about my plates and registration. Bottom line is once you sign the paperwork and drive off the lot they are done with you. You are no longer important! Reading through multiple reviews I see that I am not the only one. More

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Poor poor customer service Bought a 22 Tucson and the lease has been up For three months now yet tried to call the dealer sales dept and buy the vehicle with no answer from sales Trevor Torres was rud lease has been up For three months now yet tried to call the dealer sales dept and buy the vehicle with no answer from sales Trevor Torres was rude and only cares about the $3000 bait n switch program yet the owner Rick Torres is sitting in fla as absentee dealer, principal owner and never return bc anyone calls That what happens when you let children run a dealer If you get a call from the sales team RUN AWAY they don’t have your best interest in mind And most of the USED VEHICLES are smashed Up vehicle they bought from the auction Check car fax and watch out for the $3000 upsell scam More

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My daughter’s 2016 Tucson was having engine problems. After calling around, this was the only dealership within 100 miles that did not have at least a month backlog - now I know why. They determined After calling around, this was the only dealership within 100 miles that did not have at least a month backlog - now I know why. They determined the engine had a catastrophic failure and needed to be replaced for $14k. The car is not worth that much. I emailed back and forth with Donald Devlin, Sales Manager, about what he could give us for the car as is. Knowing what was wrong with the car and having for an over a week to do whatever they wanted to inspect it, he offered $2,500. We agreed on that price, signed the title, and were given a Bill of Sale. This was on a Sunday so we were told to either come back Monday to get a check or they would mail it. As to not drive 50 miles each way, we asked that it be mailed. Monday afternoon we get a phone call that they would not be buying the car and to come get it off their lot less they start charging a $35/day storage fee. No explanation as to why they back out of the deal they made. Fortunately I found a group that not only paid more for the car but showed up to take the car away on time and handed us a check in under 15 minutes. More

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They sold me a car with bad brakes cracked rim quick to argue with you awful argue with you awful More

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We are very happy with our experience at Empire, The staff was excellent, making us feel welcome, with no hard sales pitch. Connor was an attentive and professional sales person. staff was excellent, making us feel welcome, with no hard sales pitch. Connor was an attentive and professional sales person. More

by proltd Verified Customer Verified Customer

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Apathetic salesman and poor customer service support and follow through. Only interested in a quick sale. Do not return calls. Sales manager Trevor was the only contact who followed through with his promise follow through. Only interested in a quick sale. Do not return calls. Sales manager Trevor was the only contact who followed through with his promises. Would not buy or lease another car here More

by Heckerjudarn Verified Customer Verified Customer

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Please don’t waist your time or money going to this dealership, they had me lie to the bank in order for a fund to go through on a car that I didn’t even want in the First place, I could not afford suc dealership, they had me lie to the bank in order for a fund to go through on a car that I didn’t even want in the First place, I could not afford such high payments, in which I told them and they said there was nothing they could do for me. I traded in my car in which they “sent away” even before the fund got approved. I went back for my car after telling them I couldn’t afford the car and my trade in was already gone 12 hours after taking possession of the new car which is illegal, if anyone has any legal information on how to help me with this situation please get back to me, if this takes going to the attorney general I will do so. More

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They really didn’t help us at all avoid these people. We traded in 2 cars. They gave us nothing for them. They gave us no loyalty credits. It took 2 weeks to get the car registered they really don’t know wh traded in 2 cars. They gave us nothing for them. They gave us no loyalty credits. It took 2 weeks to get the car registered they really don’t know what the are doing. Avoid them at all cost More

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Bought a 22 Tucson great vehicle great teck more room Bought a 22 Tucson great vehicle great teck more room than a Santa Fa Vehicle Drives itself with the steering assist pkg Bought a 22 Tucson great vehicle great teck more room than a Santa Fa Vehicle Drives itself with the steering assist pkg More

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Purchased a 2021 Palisade calligraphy. Salesperson knew nothing about vehicles in lot! His 1st words, “Haven’t done this in a while, don’t know anything about the car!” Dealership owner should be ashamed f nothing about vehicles in lot! His 1st words, “Haven’t done this in a while, don’t know anything about the car!” Dealership owner should be ashamed for having poorly prepared staff. The sales manager should be held accountable as he is supposed to manage sales force. Still waiting on answers from dealership. There’s a reason BMW, Mercedes Benz, etc. get paid big bucks. You don’t encounter these issues. When able, I’ll be returning to BMW. More

by WMCMHMEDS Verified Customer Verified Customer

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