Trey Rolfson
Trey Rolfson at Jenkins Mitsubishi
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Trey Rolfson

Sales Manager

Jenkins Mitsubishi

4315 U.S. Highway 98 N
Lakeland, FL 33809

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4.7
160 Reviews

Dealership Experience

5 yrs

Industry Experience

5 yrs

Specialties & Trainings

2024 Consumer Satisfaction Award - 3 Years in a row

Q2 - 2023 Highest Customer Experience Award

View more specialties & trainings

Languages Spoken

English English

Employee Video

4.7

160 Reviews

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160 Reviews of Trey Rolfson

May 12, 2024

Dealership Rating
Employee Rating

The vehicle, I really wanted I could not get, because the colors of inventory were short in stock, I wanted a lighter color, example white, plus the cost was a little high, so I had to settle for something, More

by KB4Jog
Recommend Dealer
No

Other Employees Tagged: Sean Wilson, Javier Cruz

May 10, 2024

Dealership Rating
Employee Rating

Ricky was so patient showing me the different models to help me decide which Outlander I wanted. The process of writing up the agreement then handing me over to the Financing was smooth and painless. More

by kbutterfield75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dominic Tesoro, Ricardo Vargas

May 10, 2024

Jenkins Mitsubishi responded

Hi, We're glad to hear that Ricky provided you with patient assistance in choosing your Outlander! We aim to make the process smooth and painless, from selecting your vehicle to financing. If you have any further questions or need assistance, feel free to reach out. Thank you for choosing Jenkins Mitsubishi!

April 27, 2024

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Employee Rating

I came in with a pre-approval at 6pm and left with my new car at 8:30! They answered all my questions and concerns. Awesome experience! More

by tina.stewart1367
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Sheffield, Milton Lopez

Apr 30, 2024

Jenkins Mitsubishi responded

Hi Tina, Thank you for your feedback! We're thrilled to hear that you had an awesome experience with us at Jenkins Mitsubishi. We're glad that we could answer all your questions and concerns and that you left with your new car. If you have any further questions or need assistance, feel free to reach out.

April 20, 2024

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Employee Rating

Overall good experience had a few glitches getting the loan papers right, however in the end all got handled after a few communication issues. More

by ushotbiker
Recommend Dealer
Yes

Other Employees Tagged: James Sheffield, Milton Lopez

Apr 21, 2024

Jenkins Mitsubishi responded

Thank you for sharing your feedback with us! We're glad to hear that despite a few glitches with the loan papers and communication issues, you had an overall good experience at Jenkins Mitsubishi. We apologize for any inconvenience caused and appreciate your patience. If you have any further concerns or need assistance, please don't hesitate to reach out.

April 14, 2024

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Employee Rating

The best experience ever. Milton Lopez changed my whole perspective. Got my 2024 new car. Highly recommend. 10/10!! More

by SELENEPENA70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Sheffield, Milton Lopez

Apr 17, 2024

Jenkins Mitsubishi responded

Thank you for your feedback! We're thrilled to hear that Milton Lopez provided you with a positive car-buying experience and helped you find your new car. If you have any questions or need further assistance, don't hesitate to reach out. Enjoy your new ride!

April 12, 2024

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Employee Rating

Ricardo and Sean were of great help with my complicated Corporate Purchase! Excellent work and top notch customer service!!! Thank You! More

by JMayr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 17, 2024

Jenkins Mitsubishi responded

We're delighted to hear that Ricardo and Sean provided excellent assistance with your purchase. Thank you for your kind words and for choosing Jenkins Mitsubishi. If you ever need anything else, don't hesitate to reach out.

March 26, 2024

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Employee Rating

Jenkins Mitsubishi has been my family's go to dealership when we are in need of a new vehicle they are very knowledgeable and easy to work with More

by FLMANPHOTOGRAPHY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Nouel, James Sheffield , Ricardo Quinones

Mar 27, 2024

Jenkins Mitsubishi responded

Dear valued customer, Thank you for your continued trust in Jenkins Mitsubishi as your family's go-to dealership. We look forward to assisting you and your family with any future vehicle needs. Best regards,

March 23, 2024

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Employee Rating

this is the absolute worst service department i’ve ever encountered. the service advisor Brett Murphy was rude inconsiderate defensive and unprofessional in his interaction with me when i explained that th More

by hollysmommy2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brett Murphy

Mar 25, 2024

Jenkins Mitsubishi responded

We're deeply sorry to hear about your negative experience with our service department. Your feedback is incredibly valuable to us, and we sincerely apologize for any rudeness, inconsideration, or unprofessionalism you encountered. We strive to provide excellent service and ensure our customers feel valued and respected at all times. It's clear we fell short of this standard in your case, and we're committed to addressing the issues you've raised to prevent similar situations in the future. If you'd like to discuss your experience further or if there's anything we can do to rectify the situation, please don't hesitate to reach out to Kendall Miller at kmillerjn@yahoo.com. Your satisfaction is our priority, and we're here to help in any way we can.

Mar 25, 2024

Jenkins Mitsubishi responded

Hi Kristina, We're truly sorry to hear about your negative experience with our service department. This is not the level of service we strive to provide to our customers. We appreciate you bringing this matter to our attention, and we will address it internally to ensure it doesn't happen again. If you have any further concerns or would like to discuss this matter further, please don't hesitate to reach out to Kendall Miller at kmillerjn@yahoo.com. We value your feedback and would like to make things right.

March 15, 2024

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Employee Rating

Good quality car and very good customer service. I’m using my Outlander it looks pretty well More

by ROBERTROM00
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Sheffield, Liza Fernandez

Mar 17, 2024

Jenkins Mitsubishi responded

Thank you, Robert! We're glad to hear that you're enjoying your Outlander and that you're satisfied with the quality of both the car and our customer service. If you ever need assistance or have any questions, feel free to reach out.

March 13, 2024

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Employee Rating

I give this dealership, five stars, communication was very good, attractive, and transparent pricing made this a very easy transaction. More

by CalvinCoogle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dave Ashmore, Sean Wilson , Veronica Guzman

Mar 15, 2024

Jenkins Mitsubishi responded

Thank you for your feedback! We're thrilled to hear that you had a five-star experience at Jenkins Mitsubishi. We strive for excellent communication and transparent pricing to make transactions easy for our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and hope you enjoy your new vehicle!

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