Treyton Brown

Andre was nice. Car wasn’t detailed on the inside. Disappointing. Car was listed at $24,000 but my loan I’m paying is $36,000. Not sure where that extra 11 grand cam Car wasn’t detailed on the inside. Disappointing. Car was listed at $24,000 but my loan I’m paying is $36,000. Not sure where that extra 11 grand came from. Would appreciate a call to explain. More

by Schoppa Verified Customer Verified Customer

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Estamos muy contentos con la atención y el profesionalismo de todos los que nos asistieron en la compra de nuestro auto. profesionalismo de todos los que nos asistieron en la compra de nuestro auto. More

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Everyone was extremely kind and helpful. Yaritza helped and made the experience nice. Thank you Yaritza helped and made the experience nice. Thank you More

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The staff was very professional and worked hard to get the loan required to get the car my daughter liked. Awesome job and a big thank you. the loan required to get the car my daughter liked. Awesome job and a big thank you. More

by steiner.stephen.ss Verified Customer Verified Customer

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He was low pressure, super helpful. Had all the answers to all the questions we had for him. And I was able to provide an honest breakdown of pricing. Had all the answers to all the questions we had for him. And I was able to provide an honest breakdown of pricing. More

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The staff was professional and friendly. The time it took to purchase the car with cash was longer than anticipated, taking over two hours. The time it took to purchase the car with cash was longer than anticipated, taking over two hours. More

by mpschnell Verified Customer Verified Customer

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I had the best experience, Abraham was friendly, professional and didn’t push me to buy anything that didn’t feel right with pushy sales tactics. I would recommend this dealership 100%. professional and didn’t push me to buy anything that didn’t feel right with pushy sales tactics. I would recommend this dealership 100%. More

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The common thread throughout these concerns is integrity. We specifically chose Honda because of the trust associated with the Honda brand and because we wanted genuine Honda products and services. We reques We specifically chose Honda because of the trust associated with the Honda brand and because we wanted genuine Honda products and services. We requested Honda promotional financing through Honda Financial Services and specifically requested HondaCare coverage because we wanted products backed directly by Honda, not third-party companies. During the finance process, the Finance Manager stated that he would rerun the interest rate the following morning to reflect our credit qualifications, as we did not care which qualifying financing term was used. He assured us that he was “a man of his word,” and we trusted him to honor our request to obtain financing specifically through Honda Financial Services. Instead, we found ourselves in a situation where the financing did not reflect the promotional program we specifically requested and where documentation and verbal representations regarding HondaCare appeared inconsistent with the contract ultimately provided. We specifically requested the genuine HondaCare warranty and were assured by the Finance Manager that this was the product we were purchasing. A few days later, he even printed documentation showing that we had HondaCare coverage. However, after contacting both the dealership’s Director of Finance and Honda Corporate, we were informed that the warranty had not been submitted through HondaCare and instead appeared to be a third-party warranty plan. I possess documentation printed by the dealership showing HondaCare coverage, as well as the contract for the third-party warranty product. This has created the appearance in my opinion, of a bait-and-switch feel and has significantly undermined our confidence in the transaction. The financial impact is important, but the greater issue is trust and integrity. Customers should be able to rely on the representations made during the sales and finance process and have confidence that the products they specifically request are the genuine Honda products they ultimately receive. When that trust is broken, it raises concerns about transparency, accountability, and integrity. It is particularly disappointing to learn that, although the dealership operates under the Honda name and brand, the products ultimately provided may not have been the genuine Honda products that we specifically requested. When a manager says he a “man of his word” and for us not to worry, we imagine that would be properly rectified. As consumers, we reasonably expected that a Honda dealership would prioritize Honda Financial Services and HondaCare when those products were specifically requested. Instead, we found ourselves navigating third-party products that were inconsistent with our stated preferences and understanding of the transaction. This experience has left us questioning whether our requests for genuine Honda-backed products were given appropriate consideration and whether the transaction was handled in a manner consistent with the integrity, transparency, and customer trust associated with the Honda brand. We are asking Honda to review this matter not only to determine whether corrections can still be made, but also to ensure that the standards of honesty, integrity, and customer trust associated with the Honda brand are being upheld the to fullest intent of Honda brand. More

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They were wonderful to work with. Made buying my car so easy. Love my CRV Made buying my car so easy. Love my CRV More

by lcw1250 Verified Customer Verified Customer

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I love the people at Honda of Fort Myers dealership and especially the salesperson name Mouss. He is geniunely a great dude! I appreciate him for being him. especially the salesperson name Mouss. He is geniunely a great dude! I appreciate him for being him. More

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