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Tristan Lai-Santos
Tristan Lai-Santos at Copeland Subaru Hyannis

Tristan Lai-Santos | Page 2

Sales & Leasing Consultant

Copeland Subaru Hyannis

95 Falmouth Rd
Hyannis, MA 02601

Contact Me
4.9
139 Reviews

Dealership Experience

4 yrs, 10 mos

Industry Experience

4 yrs, 10 mos

Languages Spoken

English English

4.9

139 Reviews

Write a Review

139 Reviews of Tristan Lai-Santos

March 24, 2025

Dealership Rating
Employee Rating

Great advisor. Quality service. I will be going back again. Cole S. Took great care of my service. More

by ruf1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Packenham, Essence Mahoney, Cole Semple , Michelle Martin

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Mar 25, 2025

Copeland Subaru Hyannis responded

We're so glad to hear it! Thank you for rating Copeland Subaru Hyannis five stars! Bryan Scarpellini Managing Partner

March 24, 2025

Dealership Rating
Employee Rating

Christian was fantastic; he kept me well informed on the progress of repairs I would highly recommend this dealership More

by Mueller.daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 25, 2025

Copeland Subaru Hyannis responded

Daniel, we're delighted to hear that Christian provided you with excellent service at Copeland Subaru Hyannis. Thank you for recommending us! Bryan Scarpellini Managing Partner

March 24, 2025

Dealership Rating
Employee Rating

I was dealt with very professionally by Christian. He gave a timetable and kept his word. More

by GEORGE.J.LANDRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Costa, Chris DaCosta, Bryan Scarpellini

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Mar 25, 2025

Copeland Subaru Hyannis responded

George, We truly appreciate your support—thank you for the five stars! The Copeland Subaru Hyannis team looks forward to seeing you again! Bryan Scarpellini Managing Partner

March 24, 2025

Dealership Rating
Employee Rating

Christian did a great job of taking care of my car service department had it done before they had told me More

by Janinegd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Packenham, Essence Mahoney, Cole Semple , Michelle Martin

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Mar 25, 2025

Copeland Subaru Hyannis responded

Janinegd, we're delighted to hear that Christian and our service department at Copeland Subaru Hyannis exceeded your expectations. Thank you for sharing your experience with us! Bryan Scarpellini Managing Partner

March 18, 2025

Dealership Rating
Employee Rating

Always efficient, easy to get appointment. Very nice staff to deal with. Feel they give my car good care. More

by mjrub199630302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Martin

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Mar 18, 2025

Copeland Subaru Hyannis responded

We're delighted to hear that our team at Copeland Subaru Hyannis has provided you with efficient service and a positive experience. Thank you for trusting us with your car's care! Safe travels! Bryan Scarpellini - Managing Partner - (508) 534-2144

March 18, 2025

Dealership Rating
Employee Rating

Team completed oil change, checked tire pressure and fluids, called same day to say ready; agreed to possibly keep until next day. Superior service. More

by Ianbonise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Essence Mahoney , Michelle Martin

Print
Mar 18, 2025

Copeland Subaru Hyannis responded

We're delighted to hear about your positive experience with our team at Copeland Subaru Hyannis. Thank you for recognizing their superior service! Safe travels! Best, Bryan Scarpellini Managing Partner

March 18, 2025

Dealership Rating
Employee Rating

My experience with Cole a service was very good and Robert in sales was always great. More

by Ellis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Packenham, Essence Mahoney, Cole Semple

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Mar 18, 2025

Copeland Subaru Hyannis responded

Thank you for the kind review, Ellis! Cole, Robert & other est of the Copeland Subaru Hyannis team look forward to seeing you again next time! Best, Bryan Scarpellini Managing Partner

March 12, 2025

Dealership Rating
Employee Rating

Very helpful, knowledgeable, and courteous. However, we found when bringing in our cross track for service on Saturdays. There appears to be shorthanded staff as we’ve been told the vehicle is More

by Elmjr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Scarpellini, Essence Mahoney , Robert Wayburn

Print
Mar 12, 2025

Copeland Subaru Hyannis responded

Thank you for sharing your feedback with us! We're glad to hear that our team at Copeland Subaru Hyannis has been helpful and knowledgeable. We regret any inconvenience during Saturday service visits, and we'll work on improving wait times. Your input is valuable, and we appreciate it! Bryan Scarpellini Managing Partner

February 24, 2025

Dealership Rating
Employee Rating

I am very pleased with the service I receive from this dealership. They also look for promotions/coupons to help with the cost of repairs. More

by marshamccarthy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Essence Mahoney

Print
Feb 24, 2025

Copeland Subaru Hyannis responded

We're delighted to hear that you're pleased with the service at Copeland Subaru Hyannis! Your support is greatly appreciated and we look forward to seeing you at your next visit! Best, Bryan Scarpellni Managing Partner

February 23, 2025

Dealership Rating
Employee Rating

Tristan was very knowledgeable and very helpful in guiding us to find the right car. More

by TLS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Print
Feb 24, 2025

Copeland Subaru Hyannis responded

We're so glad to hear it! Thank you for rating Copeland Subaru Hyannis five stars! Bryan Scarpellni Managing Partner

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