Triston Henry | Page 2

Very frustrated. Told they had the parts for our recall (which I’ve waited on for 6 months) and I had to leave the car until the next day. I was supposed to have a lo Told they had the parts for our recall (which I’ve waited on for 6 months) and I had to leave the car until the next day. I was supposed to have a loaner car, but they didn’t have any and had no solutions. I ubered around for work for a day and never got a phone call like promised. I called and called, but rarely got through. Either their AI wouldn’t work or I got cut off. When I got an actual person, they said they’d check on my car and call me back. Never got a call. I finally talked to someone who said my recall was not completed because I requested we wait, which is not true. They said they’d do it if I left the car another day (still without a loaner), but I said I couldn’t go without a car for another day. When I went to pick up, the service advisor said they couldn’t do the work because they had the wrong part and it had to be ordered. They discovered that about an hour after I dropped off. When I asked why no one called me to tell me that, I got a blank stare and apology, but still no resolution. So I left my car for 28 hours for recall repair, spent about $200 on Uber rides to get things done without my car, only to discover they did not address the issues and didn’t have the decency to call me. I am furious. More

by RMILLER261 Verified Customer Verified Customer

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Son's jeep broke down in kc. We're in Lawrence. Had it towed there. Spent $1700 on a $10k jeep. You had it 8 days and when we picked it up it doesn't run. Now taking it to our me We're in Lawrence. Had it towed there. Spent $1700 on a $10k jeep. You had it 8 days and when we picked it up it doesn't run. Now taking it to our mechanic here to figure out what's really going on. More

by brian@thecapitalconcierge.net Verified Customer Verified Customer

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Great service. Job was finished very quickly. Tristin was great with all my concerns and efficient. Thank you! Job was finished very quickly. Tristin was great with all my concerns and efficient. Thank you! More

by RESHMILSADER Verified Customer Verified Customer

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Great works but I will say if system says 2 hour job it shouldn't take longer then 3. Y'all need to update times or just not give times because I was there longer then I should've been shouldn't take longer then 3. Y'all need to update times or just not give times because I was there longer then I should've been More

by RUVALCABAJR.JOSE Verified Customer Verified Customer

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Staff does not seem supported. Service seems to struggle to complete jobs everytime. Not AI Service seems to struggle to complete jobs everytime. Not AI More

by JESSICAYAKUBISIN Verified Customer Verified Customer

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Friendly service. Helpful in understanding the work being completed. Overall it was a great experience Helpful in understanding the work being completed. Overall it was a great experience More

by stlblueyez Verified Customer Verified Customer

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Goes above and beyond Listened to customers concerns Found solutions for vehicle in a timely manner Found solutions for vehicle in a timely manner More

by AMANDA_CARLBURG02 Verified Customer Verified Customer

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Did the recall work, oil change and tire rotation in a workday. Thanks Thank you workday. Thanks Thank you More

by ANN18 Verified Customer Verified Customer

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Easy to work with. Jeep provides great customer service! I've been very happy with my Jeeps! Jeep provides great customer service! I've been very happy with my Jeeps! More

by CKLING211 Verified Customer Verified Customer

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Elizabeth was great. Everyone else was somewhere between a disappointment and outright rude. What could have been a straightforward repair was turned into an excruciating Everyone else was somewhere between a disappointment and outright rude. What could have been a straightforward repair was turned into an excruciating ordeal, made worse by the overall cost. More

by JOE@LAYEREDSECURITY.NET Verified Customer Verified Customer

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