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Triston Henry
30 Reviews
30 Reviews
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30 Reviews of Triston Henry
May 01, 2026
We received notification of a recall. Scheduled an appointment 4 to 5 weeks in advance. Brought the car in for the appointment. Half an hour later we were told that the parts weren’t avai Scheduled an appointment 4 to 5 weeks in advance. Brought the car in for the appointment. Half an hour later we were told that the parts weren’t available and they would have to be ordered. You all told us to come in. We schedule the appointment and you didn’t prepare for us. Very bad performance. More
by KRPJ01
Verified Customer
December 07, 2025
I was thankful they could get me in on short notice. I felt the service and parts were very expensive and felt the team was looking to upcharge or add more work. I really did not like getting home to re I felt the service and parts were very expensive and felt the team was looking to upcharge or add more work. I really did not like getting home to review my bill and find I was charged the 3.5% credit card fee when I specifically told Tristan I was using my debit card. But shame on me for not catching it. More
by CRAIG.GALVIN7
December 02, 2025
Really kind they made sure they got it done on time I had to leave for work the next morning they got it done and made it such amazing experience to leave for work the next morning they got it done and made it such amazing experience More
by jack.fausett2005
Other Employees Tagged: Triston Henry
December 02, 2025
We brought the vehicle in for specific diagnostics and repairs and were assured the problem had been identified and corrected. However, within 24 hours of picking up the vehicle — and within roughly 50 mi repairs and were assured the problem had been identified and corrected. However, within 24 hours of picking up the vehicle — and within roughly 50 miles of normal operation — the vehicle suffered a significant breakdown. Approximately 40 of those miles were simply the drive home from the dealership, with the remainder occurring during routine highway travel. No such issues were present before their repair. Despite the dealership claiming the vehicle was “test-driven,” the mileage aligns almost identically with our own trip, raising serious concerns about whether meaningful or adequate testing was performed at all. The breakdown caused secondary mechanical damage that we were forced to pay for out of pocket. A major component — the drive belt tensioner pulley — failed immediately after their service. This is a part that is generally expected to last the life of the vehicle or, at minimum, well beyond 100,000 miles. Its sudden failure immediately after their repair strongly suggests the initial work was incomplete or improperly performed. Most recently, we were also required to replace the auxiliary battery, an issue that our independent mechanic directly linked to the cascade of problems stemming from the dealership’s initial repair. This resulted in even more out-of-pocket expenses that should never have arisen had the original repair been properly executed. When we sought clarification or accountability, the dealership provided inconsistent explanations and declined to take responsibility for the damages that followed their service. Instead of assisting in resolving the matter, the burden — and the cost — fell entirely on us. Based on our experience, I cannot recommend this dealership for service work. Consumers should be aware that inadequate or negligent repairs can create additional mechanical failures and significant financial loss. In our case, one repair led to multiple additional repairs, none of which the dealership was willing to acknowledge or address. More
by MEGANTHOMPSONKISSINGER
Other Employees Tagged: Kevin Grant
November 29, 2025
Everyone who assisted me, were polite and helpful. Thanks for all of Triston Henery's help with our tire issue the day before a major holiday. Thanks for all of Triston Henery's help with our tire issue the day before a major holiday. More
by KSUHARVEY
Other Employees Tagged: Triston Henry
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