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Troy Kloke
Troy Kloke at Lithia Toyota of Medford

Troy Kloke

General Sales Manager

Lithia Toyota of Medford

1420 North Riverside Ave
Medford, OR 97501

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51 Reviews
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51 Reviews

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51 Reviews of Troy Kloke

June 10, 2023

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One of the best experiences I’ve had buying a car at a dealership. Thanks for all the help. More

by KREMMELE
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Benjamin Barringer, David Solorio

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Jun 10, 2023

Lithia Toyota of Medford responded

Thank you, Mr. Remmele we really appreciate the business and the opportunity to get to know you. We here at Lithia Toyota of Medford hope you enjoy your Tacoma for years to come. If you have any questions, please feel free to contact us. Thank you, Troy Kloke

June 09, 2023

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My buying experience was amazing. Bought lots of cars and Toyota was the best. Thanks Samuel! And Troy More

by LPLUMMS
Recommend Dealer
Yes

Other Employees Tagged: Salesman Samuel

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Jun 09, 2023

Lithia Toyota of Medford responded

Thanks for your feedback on your recent visit to Lithia Toyota of Medford. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Troy Kloke, General Sales Manager

March 22, 2023

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Everyone was great! It has been many years since we had bought a new car and we were not looking forward to it. The experience was awesome! We would recommend them to More

by JBARNES13
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Matthew Uri , Dave

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Mar 23, 2023

Lithia Toyota of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Toyota of Medford! Troy Kloke, General Sales Manager

March 19, 2023

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They listened and were respectful. They did not try to oversell us. We were given an honest amount for our trade. The vehicle we did get was also priced fairly. Having special circu More

by ZIMMERMANN0JAY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Berg, Steven Kahae

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Mar 20, 2023

Lithia Toyota of Medford responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Lithia Toyota of Medford! Troy Kloke, General Sales Manager

March 18, 2023

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Employee Rating

Absolutely great experience. Troy and his team did wonderful job helping me buy my new toyota. They made every step a breeze. More

by FELOCASTANO
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Armando Ledesma Jr. , Neal Cady

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Mar 20, 2023

Lithia Toyota of Medford responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Troy Kloke, General Sales Manager

January 10, 2023

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Buyer beware! No accountability to Toyota for used car sales, Lithia corporate will not return calls, emails, or answer phones, I bought 2 certified pre-owned vehi More

by BREEZAROUND
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Brian Berg, Bryce Beatty, David Solorio, Armando Ledesma Jr.

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Jan 10, 2023

Lithia Toyota of Medford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Troy Kloke, General Sales Manager

Jan 11, 2023

BREEZAROUND responded

Hi Troy, My contact info has not changed. I know you went out of your way to help last minute after the sale and I appreciate that. The Lithia Subaru did not even rotate the tires at the alignment, so the tires wore down a lot more and the handling took a few weeks to calm down. I can't even get a complimentary tire rotation, lol. Because dealers refuse to work together to help customers we are at a stand still. Michael's Toyota Lithia near Seattle already attempted that. It makes no sense to lose time and money out of work just to drive 20 hrs on a hope things might be fixed. It still pisses me the heck off I keep finding dog hair and the driver side speaker base tone buzzes incessantly on some of my favorite tracks. I would like the Tacoma Lithia oil change canceled and refunded in the near future, on an agreed upon date... Lithia corporate is not responding. I would like the 2 standard vehicle keys and dealer specification sheets per this VIN mailed to an address here in Washington, please, right away. I would also like someone to email me some info and follow up to ensure the stereo is updated; dealers will charge me to address all of the issues. In addition it may come off the trade-in value, so I am paying double or triple what it would have cost Lithia Toyota Medford to do their job right in the first place. At this point I cringe at ever setting foot in Lithia Medford Toyota dealership again, even to get my Rav lifetime oil change 2x a year, for fear I will go off and rant to someone undeserving, and even if they were deserving they don't give 2 hoots, obviously, so it is a complete waste of my energy. Have you looked at the Toyota dealer rating on JDPower? It is mediochre to terrible given the quality of build, and no matter how good a rig, that will slowly drive and keep part of the market elsewhere. This is precisely the kind of thing that makes me want to rebuild my '84 Ford and not be out almost a grand a month. Yeah this is a nice rig but for 40G with these kinds of headaches and angst over what else did that dealer not do? Heck they couldn't even do a fresh oil change or the past due maintenance. Now I drive around hauling a rig knowing the tranny and diffs should have been changed at 60K before I bought it. The engine oil is about due now and it is less than the 10K interval I should have had from sale mileage, based on previous owner/lessee records. I would expect that from a private sale for 7G less. We are at 6 months later and there are same rigs with less miles, immaculate for 5G less than this vehicle. Yeah, I am sore, I am pissed. The social media rants, well-deserved, from any poor customer service, will haunt your dealership. Bree BREEZAROUND@GMAIL.COM

Jan 11, 2023

BREEZAROUND responded

In addition, since this is private, Brian's ability to sound rude, uncaring, and uninformed is quite impressive. The main takeaways for him - look up the correct vehicle purchased before you go off on a long rant, look up the actual warranty as compared to actual issues before telling someone to go use their warranty to resolve things, and last but not least, try, try, try to refrain from accusing the customer of lying and working the situation based on self-admittedly overhearing the sales manager talk on a a brief telephone conversation regarding a post-sale vehicle mechanical issue.

December 22, 2022

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I was unsure about getting a car because sales people are really pressing but my sales guy Luis didn’t make me feel one ounce of stress. He was very patient and told me not to worry if it wasn’t the best dea More

by kandice.elliot102402
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Rogers, Kareem Duncan, Luis Rodriguez

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Dec 26, 2022

Lithia Toyota of Medford responded

We are very happy Luis provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Troy Kloke, General Sales Manager

November 19, 2022

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Found new damage very next day after taking my truck. went back to dealership to see if they can repair the new damage, and was told by the sales manager that it was my problem and they are not doing any More

by MARQUIZ71
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Bryce Beatty, David Solorio, Evan Seegmiller, Armando Ledesma Jr.

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Nov 21, 2022

Lithia Toyota of Medford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Troy Kloke, General Sales Manager

Nov 21, 2022

MARQUIZ71 responded

Morning if you’re really interested saving a customer that Bryce ( sales manager ) lost per a conversation Friday I’m willing to speak with you call me at 541-326-5444 thank you

September 03, 2022

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Best place to buy or service a vehicle. Toyota is the best product in the world! More

by EJS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Philips, Bryce Beatty, Kareem Duncan, Kerry Phillips, Armando Ledesma Jr., Mike Rapport, Skyler Reagan, Steven Kahae, Luis Rodriguez

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Sep 05, 2022

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Troy Kloke, General Sales Manager

August 25, 2022

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Employee Rating

Luis was such a great guy to work with thru this whole car buying process. Definitely would recommend him to anyone looking to buy a Toyota. You won't be disappointed.☺️ More

by Diana
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Solorio, Luis Rodriguez

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Aug 26, 2022

Lithia Toyota of Medford responded

Diana, thank you for taking the time to share your thoughts on working with our team. We're glad to hear Luis delivered such a great experience! Troy Kloke, General Sales Manager

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