Troy Marenco

My experience with Carman Dodge, and particularly Service Manager Jim Huey, has reached a point where I feel other customers should know exactly what I experienced. My 2024 Dodge Charger Daytona has already Manager Jim Huey, has reached a point where I feel other customers should know exactly what I experienced. My 2024 Dodge Charger Daytona has already been through an extraordinarily long and complicated repair process. After finally getting the vehicle back, I discovered additional issues that needed to be addressed. I did what any customer would reasonably do: I went back to an authorized Dodge dealership to schedule service. I went to Carman Dodge in person, explained the issues with the vehicle, and SUCCESSFULLY MADE A SERVICE APPOINTMENT. The appointment was accepted, and I left the dealership believing my vehicle would be serviced. Then, after I had already left, I received a phone call informing me that Service Manager Jim Huey was REFUSING TO SERVICE MY VEHICLE. No meaningful explanation was provided to me. Think about how frustrating that is as a customer. I physically went to the dealership, was allowed to make an appointment, left believing the matter was handled, and only afterward was called and told that the service manager simply would not service the vehicle. What makes the experience even more disappointing is what happened immediately afterward. Instead of giving up, I drove to another authorized Dodge dealership, Hertrich Dodge in Elkton, Maryland. They entered my VIN into their system and immediately saw a caution associated with the vehicle's extensive service history indicating that STAR/Chrysler may need to become involved. Rather than simply refusing to deal with me or my vehicle, THEY EXPLAINED WHAT THEY WERE SEEING. They printed the information for my records. They discussed the situation with me. Most importantly, they STILL scheduled my Charger for an appointment so that my concerns could actually be evaluated. That is customer service. The contrast between the two dealerships could not have been clearer. Hertrich encountered a complicated situation and communicated with the customer. Carman Dodge's response was apparently to have its service manager refuse the vehicle after his own department had already scheduled the appointment. My expectations were not unreasonable. I wasn't demanding that Carman immediately repair everything for free. I wasn't demanding that they ignore Chrysler procedures. I simply expected an authorized Dodge dealership to professionally evaluate the situation, explain any restrictions or requirements, and tell me what the next steps were. If STAR or Chrysler needed to become involved, tell me that. If additional authorization was required, tell me that. If there was some legitimate reason Carman could not perform the work, explain it to me. But accepting my appointment, allowing me to leave, and then calling afterward to tell me that Jim Huey was refusing service without providing me a meaningful explanation is not how I believe a customer should be treated. After everything I have already experienced with this vehicle, this was the last thing I expected from an authorized Dodge dealership. I have documented what occurred and have informed the appropriate parties involved with my vehicle and its ongoing buyback process. Based strictly on my personal experience, I cannot recommend Carman Dodge's service department. The difference between how Carman handled the situation and how Hertrich Dodge handled the EXACT SAME VEHICLE on the EXACT SAME DAY speaks for itself. One dealership gave me a refusal. The other gave me an explanation, documentation, and an appointment. As a customer, I know which experience I consider professional. More

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Service Department Manager Joe Triboletti went above and beyond getting my Jeep on the road in record time. I won't go anywhere else. beyond getting my Jeep on the road in record time. I won't go anywhere else. More

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I went to a Dodge dealership in NJ, and they quoted me an astronomical amount for work on my truck. Also said it wasn’t covered under warranty. I brought it to Carman Dodge. They diagnosed this issue, det astronomical amount for work on my truck. Also said it wasn’t covered under warranty. I brought it to Carman Dodge. They diagnosed this issue, determined that there wasn’t a need to spend the astronomical amount, and didn’t charge me a dime! Guess who is changing dealerships for service going forward. More

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Don't go here for service of any type! They break things and don't fix it then want you to pay for another diagnostic! I paid over 2k for a TIPM. Then did airbag recalls. Now my airbag lig They break things and don't fix it then want you to pay for another diagnostic! I paid over 2k for a TIPM. Then did airbag recalls. Now my airbag light is on and they want me to pay again! More

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Troy was awesome! He made the purchase experience for our Jeep Grand Cherokee L really simple and fun. Highly recommend! He made the purchase experience for our Jeep Grand Cherokee L really simple and fun. Highly recommend! More

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Excellent salespeople and staff. Very friendly and knowledgeable. I would definitely recommend to all my friends. Very friendly and knowledgeable. I would definitely recommend to all my friends. More

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Terrific dealer easy to work with and super attentive to all our needs every time we call could not be nicer all our needs every time we call could not be nicer More

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