Troy Pais

Mercedes-Benz of Morristown responded

Thank you for the great review! We’re so glad to hear that your experience with Mercedes-Benz of Morristown was smooth and efficient from start to finish. It’s great to know that after using our night drop, you received a call just one minute after opening to confirm the work—our team prides itself on prompt and professional communication. We’re also happy your car was ready in just a few hours and returned spotlessly clean. That’s the level of service and attention to detail we aim to provide every time. Thank you for choosing Mercedes-Benz of Morristown!

Mercedes-Benz of Morristown responded

Thank you for the great feedback! We're thrilled to hear that your service advisor, Troy Pais, did it again—delivering the high level of care and professionalism you’ve come to expect. It’s wonderful to know he was able to answer all your questions and take care of everything. At Mercedes-Benz of Morristown, we take pride in providing exceptional service every time, and Troy is a great example of that commitment. We truly appreciate your continued trust and look forward to your next visit!

Mercedes-Benz of Morristown responded

We truly appreciate your kind words and are delighted to hear that Troy at Mercedes-Benz of Morristown provided fantastic service that went above and beyond your expectations! Delivering exceptional customer care is our priority, and we’re thrilled that Troy made such a positive impact on your experience. Thank you for choosing Mercedes-Benz of Morristown! If there’s anything we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again!

Mercedes-Benz of Morristown responded

We sincerely appreciate you choosing Mercedes-Benz of Morristown for your first service visit! It’s an honor to hear that you typically service your Mercedes-Benz SUV at Manhattan Mercedes in NYC, but had an outstanding experience with us. Providing top-tier service and customer care is our priority, and we’re thrilled we could exceed your expectations. Thank you for your support! We look forward to serving you again for all your future Mercedes-Benz service needs. If there’s anything we can assist you with, please don’t hesitate to reach out.

Mercedes-Benz of Morristown responded

Thank you for your feedback! We’re delighted to hear that you’ve had an excellent experience with the Mercedes-Benz of Morristown Service Department and that Troy Pais has been helpful and knowledgeable in assisting you with both small and big issues. Troy and our service team are dedicated to providing top-quality care, and we truly appreciate your recommendation. We’re sorry to hear that your experience with our sales team did not meet your expectations. Customer satisfaction is our top priority across all departments, and we value your input. If there’s anything we can do to improve your experience or address any concerns, we’d love the opportunity to assist you. Please feel free to reach out—we appreciate your business and the chance to serve you again in the future. Sincerely, Rob Bojarun 973-248-4929 rob@crestmont23.com