Troy Pais
Troy Pais at Mercedes-Benz of Morristown

Troy Pais

Service Advisor

Mercedes-Benz of Morristown

34 Ridgedale Ave
Morristown, NJ 07962

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5.0
14 Reviews
5.0

14 Reviews

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14 Reviews of Troy Pais

December 02, 2025

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Employee Rating

Troy Always can be counted upon for responsive and excellent client service. Takes him time explaining and keeping in loop. More

by deborahbrennan08
Service Price Transparency
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Recommend Dealer
Yes

November 23, 2025

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Great service by Troy Pais Very professional and knowledgeable Above all very caring I’m looking forward to work with Troy again More

by Avnerm07
Recommend Dealer
Yes

September 13, 2025

Dealership Rating
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Despite not purchasing my vehicle from this dealership, my service rep Willie is always professional while being both friendly and very helpful. My overall experience with this dealership brings me back to More

by MoniqueRedman
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Willie Caldwell III

September 05, 2025

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Employee Rating

Best in NJ,eddy is the best adviser,always serves me on best way. I love him More

by Zeng.wang1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Willie Caldwell III , Ed salwan

September 03, 2025

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My service manager Troy Pais always goes above & beyond to provide the best service to his client, me. More

by Cargal
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Willie Caldwell III

August 23, 2025

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The service advisor took great care of me. Excellent experience—definitely a 5-star service! More

by Md 77
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Willie Caldwell III

July 26, 2025

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I just love this store. They uphold everything I expect from MB, respect quality and concern of my needs. More

by A
Recommend Dealer
Yes

July 08, 2025

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I brought my vehicle for scheduled service and some extra maintenance. The entire service was done on time and was excellent! More

by Customer
Service Price Transparency
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Recommend Dealer
Yes

June 18, 2025

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Troy and Ben got me in and out with express service. They were both very professional and did an excellent job. I am always a happy customer when working with Troy and team. Thanks More

by ssavitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 20, 2025

Mercedes-Benz of Morristown responded

Thank you for your kind review and for choosing Mercedes Benz of Morristown. We are so glad to hear that Troy and Ben provided you with professional and efficient express service. It is great to know they did an excellent job and that you are always a happy customer when working with Troy and the team. Your continued support means a great deal to us and we look forward to seeing you again soon.

May 15, 2025

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Employee Rating

Dropped off my in the night drop and the dealer called me one minute after opening to confirm the work. Car was ready in a few hours and spotlessly clean! More

by charlesalawson
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Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2025

Mercedes-Benz of Morristown responded

Thank you for the great review! We’re so glad to hear that your experience with Mercedes-Benz of Morristown was smooth and efficient from start to finish. It’s great to know that after using our night drop, you received a call just one minute after opening to confirm the work—our team prides itself on prompt and professional communication. We’re also happy your car was ready in just a few hours and returned spotlessly clean. That’s the level of service and attention to detail we aim to provide every time. Thank you for choosing Mercedes-Benz of Morristown!

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