Troy Pais | Page 3

Mercedes-Benz of Morristown responded

We sincerely appreciate you choosing Mercedes-Benz of Morristown for your first service visit! It’s an honor to hear that you typically service your Mercedes-Benz SUV at Manhattan Mercedes in NYC, but had an outstanding experience with us. Providing top-tier service and customer care is our priority, and we’re thrilled we could exceed your expectations. Thank you for your support! We look forward to serving you again for all your future Mercedes-Benz service needs. If there’s anything we can assist you with, please don’t hesitate to reach out.

Mercedes-Benz of Morristown responded

Thank you for your feedback! We’re delighted to hear that you’ve had an excellent experience with the Mercedes-Benz of Morristown Service Department and that Troy Pais has been helpful and knowledgeable in assisting you with both small and big issues. Troy and our service team are dedicated to providing top-quality care, and we truly appreciate your recommendation. We’re sorry to hear that your experience with our sales team did not meet your expectations. Customer satisfaction is our top priority across all departments, and we value your input. If there’s anything we can do to improve your experience or address any concerns, we’d love the opportunity to assist you. Please feel free to reach out—we appreciate your business and the chance to serve you again in the future. Sincerely, Rob Bojarun 973-248-4929 rob@crestmont23.com