Troy Pronschinske | Page 9

Troy is the best ever car salesman... this is my second new vehicle I have purchased from him!!! I will never ever go to anyone else!!!! new vehicle I have purchased from him!!! I will never ever go to anyone else!!!! More

Report | Print

Got us right in for an oil change. Told us it would be about an hour & that they would call when it was done. It was past an hour so we drove by to see if it was done & it was not. We ran a few more erran about an hour & that they would call when it was done. It was past an hour so we drove by to see if it was done & it was not. We ran a few more errands & never received a call that it was done. It was 5:20 when we picked the car up, the service department were gone for the night however the girl at the front desk was very nice. They had our car out back & gave it s car wash. The service & customer service was very good just wished they would have called when it was ready. Also the colored printer must nit gave been working, our receipt was in black & white so we cant tell what are problem areas with the car, seeing no one called they did not discuss this with us. We asked the girl at the desk if she knew what color the breaks were & she said no the printer must have been out of ink. More

by BNB311 Verified Customer Verified Customer

Report | Print

Troy P. was a delight to work with. Friendly and knowledgeable. Good test drive to really get to know truck. Dealt with my wife 3 kids and I for the whole time! knowledgeable. Good test drive to really get to know truck. Dealt with my wife 3 kids and I for the whole time! More

Report | Print

Just bought a 2021 Tiguan and LOVED every part of the experience. Troy was very personable and professional! This is our first VW and will not be the last!! THANK YOU TROY!! experience. Troy was very personable and professional! This is our first VW and will not be the last!! THANK YOU TROY!! More

Report | Print

Great staff and first class experience buying a 2021 VW Atlas! Friendly from the start and not overzealous on the sales aspect of the transaction. Good job! Atlas! Friendly from the start and not overzealous on the sales aspect of the transaction. Good job! More

by JAPACHE1969 Verified Customer Verified Customer

Report | Print

The sales person did a decent job, but it's pretty hard to be satisfied when a vehicle that you wait 11 weeks to get is not fully functional when it was delivered. Things went downhill when the Sales M to be satisfied when a vehicle that you wait 11 weeks to get is not fully functional when it was delivered. Things went downhill when the Sales Manager got involved. I can only describe this person as uncaring at best and most likely as rude. I got the sense that he felt he was doing me a favor just to talk to me. In fact his unwillingness to communicate with me resulted in me making 3 trips to the dealership and wait a week to pick up the vehicle and to make matters worse it is still not fully functional. So far two attempts have been made to repair the problem with no success. Currently waiting on a part which will hopefully be delivered next week and hopefully fix the problem. What's sad to me about this is that I did not get a great price, I did not negotiate very hard because I believe that the dealership needs to make a fair profit and in this case they did. It was a very simple transaction for the dealership and they made good money, but delivered a defective vehicle after a long wait and with poor communication by the sales manager. Hopefully the problems will be fixed and the repairs can be completed within the next couple of weeks. It's a sad experience and I would not be able to recommend this dealership to anyone. I realize that sometimes problems happen, but the lack of responsibility that the dealership took was unacceptable in my opinion. Laying blame on FCA and not making an effort to resolve the situation yourselves doesn't help anyone. A simple apology would have been nice and some communication by the sales manager would have helped. I've always bought new vehicles and I can say over the years that this is the worst experience I have had. More

by JBIELAS Verified Customer Verified Customer

Report | Print

My husband and I just purchased another vehicle from Troy. He is amazing! He is so knowledgeable and courteous! We always get all our questions answered and we are made to feel like a part of the fam Troy. He is amazing! He is so knowledgeable and courteous! We always get all our questions answered and we are made to feel like a part of the family while we are at the dealership and after we have taken the vehicle home. His customer service is top notch! We are so happy with all the encounters we have had at this dealership!! More

Report | Print

Overall when I walked into the dealership I felt welcomed by not only Troy but everyone that is there! I enjoyed working with everyone! Thank you for helping me find my Jeep! by not only Troy but everyone that is there! I enjoyed working with everyone! Thank you for helping me find my Jeep! More

by JPETKOFF Verified Customer Verified Customer

Report | Print

Overall had a great experience. the truck is nice, service and friendliness of the people at the dealership were amazing. the only issue that I could possibly complain about was that I had told the sa service and friendliness of the people at the dealership were amazing. the only issue that I could possibly complain about was that I had told the salesperson about a truck that I had previously looked at that I turned down because there was front end damage that was not listed in the Carfax and unfortunately after I had driven home, the next day while showing off the truck I noticed the front bumper had a vertical crease to the right of the license plate from hitting something like a pole. I will have to fix this myself, but the free gift for purchasing a truck was a 20 lb box of steaks. that was nice More

by RICHARD_RUDDER Verified Customer Verified Customer

Report | Print

Purchased 3 vehicles from Frank Boucher Dodge working with Troy Pronschinske each time. I would recommend this dealer and their staff. I have found them to be friendly fair and knowledgeable on all level with Troy Pronschinske each time. I would recommend this dealer and their staff. I have found them to be friendly fair and knowledgeable on all levels. More

by DSHERWIN0128 Verified Customer Verified Customer

Report | Print