Twain Dooley

Terrible. Didn't have the part promised after 3 notifications that I had an appointment to have the part installed.. Still had to wait 4 hrs for installation Didn't have the part promised after 3 notifications that I had an appointment to have the part installed.. Still had to wait 4 hrs for installation of a part that was available. The price I was quoted on the phone was more than $100 less then the service dept indicated upon check-in. It was gridlock trying to check in. Service specialist was very patient. Something is broken in your system. After I get the part installed which was pre-paid when I bought the vehicle, I will seek other options for service. Will see how the next appointment 9/5 works...or not. More

by dibuy1005-zone Verified Customer Verified Customer

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Great managers and sales team who worked hard to get me the best deal possible. Will absolutely recommend to friends and family the best deal possible. Will absolutely recommend to friends and family More

by derekbrown933 Verified Customer Verified Customer

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People were nice and helpful. Provided uber ride for waiting time. Good experience over all Provided uber ride for waiting time. Good experience over all More

by Abu Syed Verified Customer Verified Customer

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Slow service; oil change with appointment took over 2 hours. Didn't wash car after service as was advertised. hours. Didn't wash car after service as was advertised. More

by purchase_account Verified Customer Verified Customer

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My tire pressure gauge came on. I noticed there was a nail, I called and stopped by this location as it was close by for them to fix it but they wanted $70 although my tires were a I noticed there was a nail, I called and stopped by this location as it was close by for them to fix it but they wanted $70 although my tires were a month old purchased at another Subaru dealership and still under warranty. I was told it's because I didn't purchase the tires there. I just told them to put air in, so I can be on my way and took it back to my dealership. If you are operating under the Subaru umbrella you should take care of your customers regardless of where a vehicle was purchased etc. I have made calls to speak with a manager and have not received a call yet Very disappointing. More

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Tom Redlack & Fitzgerald Subaru Rockville have always provided outstanding customer service, and Tom has a wealth of experience. This is my third time leasing from Tom and its been a 10 out of 10 every t provided outstanding customer service, and Tom has a wealth of experience. This is my third time leasing from Tom and its been a 10 out of 10 every time! More

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Great Experience I have raved about my experience in buying a new car and trading in my older Forester. Now I'm raving that I spent 2 hours with someone to go over eve I have raved about my experience in buying a new car and trading in my older Forester. Now I'm raving that I spent 2 hours with someone to go over every aspect of the car - all by skype since everyone is still in quarantine. If that doesn't express care and support I don't know what else would. I already knew that the servicing department is stellar but this experience of buying a car and the follow through is over the top. I couldn't be happier and any more satisfied..... More

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Another Great Experience at Fitzgerald I recently purchased my fifth car from Fitzgerald, my second from Twain Dooley. The process is always fair and easy, and the Fitz prices and their lif I recently purchased my fifth car from Fitzgerald, my second from Twain Dooley. The process is always fair and easy, and the Fitz prices and their lifetime protection program is great. I was having a few issues with my previous Subaru, and Greg Lewis worked with me to get me into a new car, while Twain took care of the details of the transaction. My expectations were exceeded. I won't buy a car anywhere else. More

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No hassle! We got our second Subaru at Fitzgerald Subaru of Rockville, and experience was great, again. Our salesman, Twain Dooley, did a great job. We also met We got our second Subaru at Fitzgerald Subaru of Rockville, and experience was great, again. Our salesman, Twain Dooley, did a great job. We also met with Kimberly Francis, who is very knowledgeable, and helped us better understand all the new technology in our new car. More

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Best price, no tricks Even after using a reliable buying service, the quoted price was the best by several hundred dollars. The price quoted on the phone was the price we p Even after using a reliable buying service, the quoted price was the best by several hundred dollars. The price quoted on the phone was the price we paid. There was no pressure to add anything. We did not pay for extra parts of packages that we did not ask for. I have used Fitzgerald before (12 years ago), and the experience was the same, so their policy is solid. I bought a protection plan, then, 3 weeks later, decided that I did not want it. The customer service rep was helpful and efficient in helping me cancel it - turns out that I had 90 days to do so! No hassle, no sell, just help. More

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