Ty Brown
Ty Brown at Southern Chrysler Dodge Jeep RAM Chesapeake

Ty Brown | Page 3

Service Advisor

Southern Chrysler Dodge Jeep RAM Chesapeake

3353 Western Branch Blvd
Chesapeake, VA 23321

4.5
50 Reviews
4.5

50 Reviews

Write a Review

Dealership Experience

6 yrs

Industry Experience

6 yrs

50 Reviews of Ty Brown

November 02, 2023

Dealership Rating
Employee Rating

Everything was awesome no complaints. Everyone was so friendly and helpful. Definitely recommend them to have car serviced More

by STEVIETAYLOR50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 01, 2023

Dealership Rating
Employee Rating

Everything went well everyone was great. Service and timeliness. I was greatly pleased and pressed. More

by DMC1TY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 22, 2023

Dealership Rating
Employee Rating

Have been bringing my truck to this dealership for nearly two years and I don't have any complaints. The service is excellent and the staff are awesome. Nicole has mostly helped me when servicing my truck an More

by TroyAubut2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Bandera

August 31, 2023

Dealership Rating
Employee Rating

The first thing that I have to say,Is Mr. Ty's customer service is the best that I have ever experienced at a dealership.Everytime that I have brought my Jeep there for service,he has went abo More

by 100 BrownBrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 24, 2023

Dealership Rating
Employee Rating

Listen to their customer concerns and needs and implement a plan to address them. They try to keep their customers pleased. More

by wiggins939
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

August 18, 2023

Dealership Rating
Employee Rating

Ladies, avoid this place. They won’t call you back unless it’s to tell you the morning of that your vehicle won’t be ready after they have had it for 4 weeks. More

by kmhmak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Cooke

Aug 21, 2023

Southern Chrysler Dodge Jeep RAM Chesapeake responded

Thank you for your feedback. We apologize for any inconvenience you may have experienced. It is our understanding you are in contact with our Service Manager, Kevin Cooke, regarding the status of your vehicle’s repairs and the remaining part that is in transit. If we may be of further assistance, please do not hesitate to call Kevin directly at 757.233.8218. Thank you.

Aug 21, 2023

kmhmak responded

5 messages have been left for Kevin with no return call so I can’t imagine another message would do anyone any good.

July 10, 2023

Dealership Rating
Employee Rating

I took my car to this dealership because the AC would work occasionally. When it's working it blows cold, but if you drive it, cut it off and restart, the AC stops working. Anyone with common sense knows More

by fsample1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 14, 2023

Southern Chrysler Dodge Jeep RAM Chesapeake responded

Frederick, thank you for your feedback. We are sorry to hear that you feel your experience was less than positive, as we strive to provide exceptional customer service with each visit. It is our understanding you have scheduled your service at a different location and it is our hope that you will give us another opportunity in the future. If we may be of further assistance, please do not hesitate to call our General Manager, Paul Trace, directly at 757.966.7214. Thank you.

January 31, 2023

Dealership Rating
Employee Rating

Ty is the best… He is very professional and always willing to help. Please stop by and visit Ty. More

by ashiamcintosh90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 18, 2023

Dealership Rating
Employee Rating

Very professional and nice people. Took very good care of me and my vehicle. 5 stars in my book More

by Dreday57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 16, 2022

Dealership Rating
Employee Rating

The salesman and staff were very knowledgable of the product, were very helpful in helping me make the decision to buy a new truck More

by Chuckritter57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: TJ Farrell , Charles Evans

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