Tyler Barnard | Page 2

Excellent service, friendly staff, knowledgeable advice, and a smooth buying process. Highly recommend for a great experience! and a smooth buying process. Highly recommend for a great experience! More

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Tyler took care of me and made the experience so much better and straight forward. better and straight forward. More

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I’m writing this review to summarize the extremely negative experience I had with Sun Toyota. I first contacted the dealership on Tuesday 07/30/24 and spoke with Nicole. I advised her I was interested negative experience I had with Sun Toyota. I first contacted the dealership on Tuesday 07/30/24 and spoke with Nicole. I advised her I was interested in the 2024 Toyota 4 Runner TRD Premium. Nicole advised me that they are unable to discuss prices over the phone, which I could kind of understand. I did unlock the special VIP price on the website showing the vehicle priced at 47,250. Nicole told me that in the fine print it states you can only qualify for this price if you have met 3 requirements. A. You are a previous Sun Toyota customer B. You have a trade in with at least a 15,000 value. C. You use Toyota’s in house financing.I was a little disappointed about that but didn’t think about it too much right at that time. I live 2 hours away from Sun Toyota and Nicole wanted me to come down right then to look at the vehicle. My time is valuable, and I explained to her that due to my husband and I both working shift work there was no way I could make it that same day. Nicole then began pushing me to come in on Wednesday 7/31 the next day. I explained to her that my husband possibly could take ½ that Tuesday night off so we could come down Wednesday. It was at this time that Nicole made the statement “if I know you are coming, I could hold the keys for you”. I really didn’t like the idea of driving two hours and not being able to get the vehicle so I texted her later that night to let her know we would be there the next day and to please hold the keys as she had offered to.Later that night I thought it would be a good idea to review some of the website’s disclaimers before we went down. I decided to look at the disclaimer regarding the VIP price that Nicole said I would not qualify for. Nowhere on that disclaimer does it say anything about being a previous customer or having a trade in valued at 15,000. However, the disclaimer did note that you would be required to use in-house financing for this deal. At this time, it was too late to contact Nicole and question her about this, so I decided to wait until the next day. So, the next day we headed down to Sun Toyota and about 1 hour into the trip I got a call from Nicole. I questioned her about the disclaimer and brought it to her attention that it does not list the requirements she gave me. Nicole looked at the site herself and could not explain to me why it did not list all the required qualifications she had given me. She stated she would need to contact her GM and she would get back to me because she did not want me to think she was a liar. I never heard back from Nicole after this.We arrived at Sun Toyota 1 hour later to be informed the vehicle was just sold, Nicole would not even come out to speak with us. I explained to salesperson Kirsten, and a guy with red hair that Nicole had told me she would hold the keys for me. The two of them disappeared for about 15 minutes to speak with Nicole. When they came back the guy with the red hair said that it is against their policy to tell people they will hold the keys on any vehicle, and Nicole told him she did not tell me that.At this point, the guy with the red hair then started to sell me on another vehicle. We left and drove an additional two hours to Toyota of Orlando where I bought an identical vehicle and did not experience any of the untruths or manipulations that I had at Sun Toyota.I would have understood if Nicole had told me they could not hold the keys up front. The fact that she herself offered to hold the keys and then tried to make me out to be the liar was the most disgusting part of this to me. I have had no less than 5 different salespeople try to call me after the fact to get me back in the doors of Sun Toyota. There was one guy Tyler Bernard that continued to text me and email me even after I instructed him not to. I contacted the manager on duty finally on 8/1 to stop Tyler from contacting me. I do believe Tyler was intentionally trying to antagonize me. More

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It is an amazing experience at the dealer getting the car. Thank you for the service car. Thank you for the service More

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Appreciate the no pressure. salesman- Tyler Barnard and setting up my radio/apple play and getting me the exact car I wanted, salesman- Tyler Barnard and setting up my radio/apple play and getting me the exact car I wanted, More

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We did not end up purchasing from Sun, but had a great experience with Tyler! He went above and beyond along with the Sales Manager even after closing hours to get us a great deal. We would definitely con experience with Tyler! He went above and beyond along with the Sales Manager even after closing hours to get us a great deal. We would definitely consider working with them in the future! More

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I want to sincerely thank Tyler Barnard, Steve (I apologize, I didn't get your last name), Bedo Ahmed and Nael Barjas for making our buying experience a wonderful one that we won't be forgetting, eve apologize, I didn't get your last name), Bedo Ahmed and Nael Barjas for making our buying experience a wonderful one that we won't be forgetting, even though we were on the fence about even purchasing a new car. They spent hours working with us and reassuring that we fully understood the contracts of our deal and felt comfortable with it. Not just using harsh pushing tactics to convince us to buy, which made us feel like more than just a sale to them.Now was selling to us easy? Not at all. We were not fully convinced we really wanted to upgrade to a new car in the first place, but between the effort of the four individuals I mentioned, they not only managed to convince us to purchase a car, we ended up with one with much more features than we expected. They worked tirelessly to make sure we got a deal that we were happy with and wouldn't give up even with the multiple attempts we made just to walk away for now. They were convinced the car was for us and sold us their suggestion, which at the end of the day we ended up extremely happy with the overall purchase and experience. They got us a great APR and an amazing deal, I will encourage anyone I know to seek Sun Toyota first, as they do really care if you end up happy with your purchase above all else. If you're debating purchasing a car, I really suggest coming here first. Thank you once again for everything! More

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