Tyler Bone | Page 80

I bought my car 4 years ago and have my car maintenanced every 3-4 months. The staff and service department are always friendly and helpful!! every 3-4 months. The staff and service department are always friendly and helpful!! More

by LESLIE_HOWELL27 Verified Customer Verified Customer

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Always excellent service here Always a pleasure to go to this dealership. They work hard, get the job done and ensure they provide you the best experience. I would be happy to reco Always a pleasure to go to this dealership. They work hard, get the job done and ensure they provide you the best experience. I would be happy to recommend this dealership. More

by JOHNEANES Verified Customer Verified Customer

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Always efficient .. Jobs well done. I have my 6th CR-V. No longer live in Cartersville, but this is my dealership and the only place I will go. They are friendly, attentive and work qu I have my 6th CR-V. No longer live in Cartersville, but this is my dealership and the only place I will go. They are friendly, attentive and work quickly doing a good job. More

by WYNHERNANDEZ Verified Customer Verified Customer

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front end alignment and oil change good job car now tracks straight after the front end work and I got my usual oil change and general check out. good job as usual by friendly folks. good job car now tracks straight after the front end work and I got my usual oil change and general check out. good job as usual by friendly folks. More

by JOHNNYDEBOARD Verified Customer Verified Customer

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I’m very disappointed with Shottenkirk Honda dealership. I would not recommend this place to anyone looking to buy a vehicle. I just recently bought a car from there and have taken it back three times to be I would not recommend this place to anyone looking to buy a vehicle. I just recently bought a car from there and have taken it back three times to be worked on. Still needs fixed and no one will call me back. More

by COURTNEY BALLARD Verified Customer Verified Customer

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I’m very pleased with the service received from the time I pulled up to the service door to the time I drove off. Always efficient and reasonably priced. Thanks I pulled up to the service door to the time I drove off. Always efficient and reasonably priced. Thanks More

by Paulwendy22 Verified Customer Verified Customer

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Long Road to Replacing a Touch Screen Radio/Computer Device The Shottenkirk Honda/Cartersville, GA Service Dept. has always been great to deal with. When the Touch Screen Radio/Computer Device on the dashboard The Shottenkirk Honda/Cartersville, GA Service Dept. has always been great to deal with. When the Touch Screen Radio/Computer Device on the dashboard of our 2018 CR-V Touring SUV suddenly died, we took the vehicle in. Following a diagnostic evaluation of the device and consultation with Honda America by the Service Dept., we were told the unit had to be replaced. Because it was going to take "a couple of days", we were given a loaner vehicle to drive which was very much appreciated. Several days later, we received a call that a "new" unit had been received from Honda, was installed and our vehicle was ready for pick-up. Back at the dealership, we discovered many of the functions controlled by the device were not operable; that Honda had shipped the wrong unit! We were asked to leave our vehicle again. When the next call to pick-up our vehicle was received, we returned to the dealership for the third time having been assured all functions were operable; Honda had apparently not initially programmed the device completely. Again working through the functions controlled by the device, all were operable EXCEPT the SiriusXM Radio. Sirius was contacted by Service Dept. management; however, the issue could not be resolved perhaps because it was late in the day. We left with instructions to contact Sirius the next morning which we did. After a more-than-two-hour process on the phone with Sirius, we learned (1) Honda had NOT shipped a New device, but a "rebuilt" one; (2) the device installed in our vehicle was still registered to another (previous) owner and (3) Sirius had to go through a lengthy and involved process, while we were on the phone with them, to transfer registration from the prior "owner" to us. In order to accomplish this transfer, we, not surprisingly, had to answer countless questions, many of them more than once as we were transferred from one party to another to another. Replacing the Touch Screen device in our vehicle took one week, three trips to/from the dealership (35 miles round trip each time) and navigating a time consuming, frustrating hassle with SiriusXM! To their credit, the Service Dept. personnel handled the process about as well as one could expect. The only thing they should/could have done better would have been to thoroughly check out each function controlled by the Touch Screen BEFORE calling and asking us to come in and pick up our vehicle which would have eliminated one of the three trips to the dealership. Our main issue is with Honda. While we appreciate the fact that our vehicle is still under warranty thus the device and service expense was covered, we are apprehensive about a used Touch Screen having been installed in our vehicle. Moreover, Honda very obviously DID NOT "clean" the device properly before shipping it to the dealership for installation in our vehicle as it was still registered to another "owner" with the result our SiriusXM account could not be easily transferred to the device. Given what we paid for this top-of-the-line CR-V Touring SUV, Honda should have shipped a NEW Touch Screen device not a used one that is probably older than our vehicle! Honda's handling of their part of this process resulted in an additional trip to/from the dealership, time wasted as we sat and sat in the dealership waiting room and our having to navigate a frustrating, time consuming process with SiriusXM. Honda's handling of the process also resulted in extra work and time wasted for the Service Dept., the personnel of which somehow managed to keep their professional composure nonetheless. Our rating of HONDA, for this experience, would be ONE STAR. More

by HLLIII Verified Customer Verified Customer

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Waited for over 5 minutes before I was helped due to a mechanic noticing me not being assisted by anyone else and telling them to mechanic noticing me not being assisted by anyone else and telling them to More

by CS06268 Verified Customer Verified Customer

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Very very pleases. JB was awesome with negotiating and did and awesome job changing my mind. Had been looking for this particular BMW for a while. Once I contacted the d JB was awesome with negotiating and did and awesome job changing my mind. Had been looking for this particular BMW for a while. Once I contacted the dealership JB reach out and was very persistence. More

by truba40 Verified Customer Verified Customer

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The service department needs a major overhaul. ONLY after making phone calls & speaking with the manager did I get what we needed. Not at all customer oriented. after making phone calls & speaking with the manager did I get what we needed. Not at all customer oriented. More

by LKINSEY1031 Verified Customer Verified Customer

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