Do not go to this place for service, I worked with Tyler
and I could not have had a worse experience. When I first called to explain what was wrong, he argued with me about it. When he should have said, "su
and I could not have had a worse experience. When I first called to explain what was wrong, he argued with me about it. When he should have said, "sure, bring it in and take a look at it." Instead, he asked me if I was using the rear defroster correctly. When someone just purchases a car less than a month ago, and they are having an issue, you shouldn't argue with them, you should tell them to bring it in.
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by stephaniemarie77
Service Price Transparency
Jan 23, 2024 -
Executive Jeep responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Jan 23, 2024 -
stephaniemarie77 responded
Nice canned response. No, you have done this exact same thing to me before, and I was talked into believing that this place had changed, and they assured me this wouldn't happen again. I know many other people who refuse to buy cars and have them serviced with you. Friends and family say "yikes" I refuse to go there, I defended your dealership for a long time. But I won't do it any longer. People spend a lot of money on cars, and it's time for you to treat them better. When they are having an issue with their cars, act like you care instead of being condescending and treating them like what's happening is all in their heads.
From the scheduling to the communication while my car was
being serviced to the completed work - everything was great! It’s always a pleasant experience at Executive Nissan in North Haven.
being serviced to the completed work - everything was great! It’s always a pleasant experience at Executive Nissan in North Haven.
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by JACKIHUTCH
Verified Customer
Verified Customer
Service Price Transparency
Jan 21, 2024 -
Executive Jeep responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
In my experience, excellent communication, presentation
of options when there is an issue and I feel they have been trustworthy.
of options when there is an issue and I feel they have been trustworthy.
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by Lyd
Verified Customer
Verified Customer
Service Price Transparency
Nov 24, 2023 -
Executive Jeep responded
Lyd, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Jeep to be a positive one. Please don't hesitate to reach out if you need anything else.
Great service with the help of Tyler.
Everything was fast and easy. All follow ups were explained but not pushed on me. Love getting my car serviced here.
Everything was fast and easy. All follow ups were explained but not pushed on me. Love getting my car serviced here.
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by MLUCEY
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Nicole Stevens
Nov 16, 2023 -
Executive Jeep responded
Thank you for taking the time to share your thoughts on working with Tyler and our team. We're glad to hear we delivered such a great experience!
Tyler, the service advisor, was very knowledgeable and
helpful. He was quick to respond. Very professional and friendly throughout the whole service appt.
helpful. He was quick to respond. Very professional and friendly throughout the whole service appt.
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by ktroberts114
Verified Customer
Verified Customer
Service Price Transparency
Nov 14, 2023 -
Executive Jeep responded
Thank you for taking the time to share your feedback with us. Tyler and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
It is a Great and fast service, thank you for your time
and hard work.
and hard work.
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by EMELISMALDONADO1
Verified Customer
Verified Customer
Service Price Transparency
Nov 14, 2023 -
Executive Jeep responded
Thank you for your very kind review. Tyler and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Jeep.
Great experience!
Responsive, kind and provided all of the information needed for making the correct updates to my car.
Responsive, kind and provided all of the information needed for making the correct updates to my car.
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by Calbino4192
Verified Customer
Verified Customer
Service Price Transparency
Nov 03, 2023 -
Executive Jeep responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Jeep, we look forward to having you as a valued customer for many years to come!
I've been to a few different Jeep dealerships over the
years and I have to say this has to be the best one so far. Tyler especially was very kind, accommodating, and great at his job. It is always very cl
years and I have to say this has to be the best one so far. Tyler especially was very kind, accommodating, and great at his job. It is always very clear to me when dealerships try to upcharge me when I get service jobs done and this dealership was not like that at all. They even washed my car after the service was done, which seems like such a small thing but it made a huge difference to me in terms of customer care. I am very relieved to know that I can keep coming here for the next few years!
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by JJ Lizarraga
Verified Customer
Verified Customer
Service Price Transparency
Oct 29, 2023 -
Executive Jeep responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Jeep.
Good, timely service helpful staff good communication …
was able to get an appointment on the day I requested
was able to get an appointment on the day I requested
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by NATASSIA82
Verified Customer
Verified Customer
Service Price Transparency
Oct 27, 2023 -
Executive Jeep responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Tyler was very nice and helpful.
Finished my service in a timely manner. Thank you!
Finished my service in a timely manner. Thank you!
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by ggrant1235
Verified Customer
Verified Customer
Oct 26, 2023 -
Executive Jeep responded
Thank you so much for your kind words for Tyler, and for taking the time to leave us this wonderful feedback!