Tyler King

Great people, great communication. Good service. Taylor was the my service tech and he was great . I came in for my oil change and I had a problem with my key and he was so helpful. Th Good service. Taylor was the my service tech and he was great . I came in for my oil change and I had a problem with my key and he was so helpful. Thank you taylor More

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I wish I could have selected no-stars. I went to this dealership for the very first time with an issue on my Fusion. My car was slowing down when driving it. I took it to the service area, I went to this dealership for the very first time with an issue on my Fusion. My car was slowing down when driving it. I took it to the service area, and before I was greeted, the gentleman told me if I had an appointment, I explained that I did not have an appointment as I started having issues the same day. He told me that without an appointment I was not able to leave my car to be serviced. I asked if he could make me an appointment, and he said I had better luck bringing my car to Firestone or Pepboys. I was like, you have not even checked my car to tell me that. Then he said, it could take about 4 weeks before they even see the car. I told him that it still needed to be fixed as it is a road hazard driving the car the damaged. He then said he could make me an appointment to drop off the car the following week. I explained that my car was not driveable. He said I was out of luck and never took me in. This was the worst first experience there. I would never ever come back. More

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Unfortunately my oil change did not go as planed. Made first appointment on line Callender said it's open. Get call one day before sorry its filled. Wait two weeks make another appointment on line d Made first appointment on line Callender said it's open. Get call one day before sorry its filled. Wait two weeks make another appointment on line drive here and sorry it was not confirmed e at least two hours. 6 months ago made appointment on line get here and said I had an appointment don't matter 2 hour wait so which is it appointment or no appointment. This place needs some serious help management More

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Arrived at 9:35 for a ten o’clock appt for an oil change. Told by Tyler King that it would be 2-3 hours because they had only 3 technicians. At 12:33 I checked on the status of my oil change because my truck Told by Tyler King that it would be 2-3 hours because they had only 3 technicians. At 12:33 I checked on the status of my oil change because my truck is still fourth in line and hasn’t move in a long time. He asked who was my advisor, I said “you”, because he was, I guess he didn’t know it. At this time while I was inquiring, there was 4 or 5 employees either sitting in chairs or standing around the counter area. I guess they had nothing to do but stand around and xx. Tyler said he would move me ahead and it would be done in about one hour. What would have happened if I had not gone to check on the status of my truck? Why was my vehicle 4th in line and not moving after more than 2.5 hours? I’ve been coming here from West St Pete since 2018 only because of the respect and connection I’ve established with Jim Gordon who I purchased both of my Trucks from. I’ll most likely look for a Ford dealership in Pinellas County, it should be very easy to improve on the current service being offered at Brandon Ford. This is NOT the first time this type of thing has happened, it’s just the first time I’ve said anything about it. I was not solicited via email to complete a survey like other times in the past, hmm, I wonder why? More

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We would like to recognize, Tyler King for his exceptional service and professionalism on the evening of Valentine's Day. We had two dead batteries that morning on our Ford F 250. We were immediat exceptional service and professionalism on the evening of Valentine's Day. We had two dead batteries that morning on our Ford F 250. We were immediately received with compassion for our situation. Even though it was obvious to us that Tyler had a full night, he treated us with great importance and serviced our vehicle as quickly as possible. He salvaged our evening after an hour long drive. Tyler represents the Brandon Ford image well and should be considered a very valuable asset. Please value his efforts and reward accordingly. More

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This was only my 2nd oil change but both times Tyler took care of me. He is a kind, polite employee who has always been so polite. I asked for him today because you dont deal with many people like him anymor care of me. He is a kind, polite employee who has always been so polite. I asked for him today because you dont deal with many people like him anymore. He truly cares that he gets the job done right. Thank you Tyler! More

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Routine Service Maintenance I have dealt with Tyler King several times now for service work . He has always been friendly and polite over the last 2 years . Thank You Tyler ,keep I have dealt with Tyler King several times now for service work . He has always been friendly and polite over the last 2 years . Thank You Tyler ,keep up the good work !!! More

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Service Took my car in to get an oil change. Wait time long but Tyler was great. He was friendly and got my car back to me as quickly as he could. Took my car in to get an oil change. Wait time long but Tyler was great. He was friendly and got my car back to me as quickly as he could. More

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Great customer service Tyler is always attentive when we arrive for an oil change. He has great customer service skills. We always appreciate the timely service provided. We Tyler is always attentive when we arrive for an oil change. He has great customer service skills. We always appreciate the timely service provided. We don't mind waiting in the great waiting area provided. It is well maintained and clean. I always enjoy and bag of popcorn and a hot chocolate while I wait. Will return for my oil changes. More

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