Tyler Pilz
Tyler Pilz at Audi Allentown
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Tyler Pilz

Service Advisor

Audi Allentown

4725 Hamilton Blvd
Allentown, PA 18103

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5.0
277 Reviews
5.0

277 Reviews

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277 Reviews of Tyler Pilz

April 30, 2025

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Employee Rating

Very smooth process and handling! I would gladly do business here again with my vehicle! More

by Cfred
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Service Time
Service Communication
Recommend Dealer
Yes

April 30, 2025

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Very knowledgeable. . great communication! Over the top customer service. Makes the customer feel conformable from the beginning. More

by ROWDOG80
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Workmanship
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Recommend Dealer
Yes

April 29, 2025

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Tyler was very professional and courteous He answered all my questions and gave me advice Super satisfied with the service More

by CIRO1285
Recommend Dealer
Yes

Other Employees Tagged: Tyler Pilz

Apr 29, 2025

Audi Allentown responded

Thank you for the great review! We're happy to hear that Tyler provided professional, courteous service and was able to answer all your questions. It's fantastic to know you left feeling super satisfied—we truly appreciate your feedback and look forward to serving you again!

April 28, 2025

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I would have wished someone checked the loaner after I turned it in. I was looking all over for my house keys. I had to go retrieve the spare from my daughter's house. I finally realized that I must have More

by TMCALS1425
Recommend Dealer
Yes

Other Employees Tagged: Tyler Pilz

Apr 28, 2025

Audi Allentown responded

Thank you for your feedback, and we're truly sorry for the inconvenience you experienced. We understand how frustrating it must have been to search for your keys and go out of your way to retrieve a spare. You're absolutely right — we should have checked the loaner vehicle more thoroughly upon return, and if your keys were found, we should have contacted you immediately. Your experience highlights an area where we can improve, and we’ll be reviewing our return process to ensure better follow-up in the future. We appreciate you bringing this to our attention and hope to provide you with a smoother experience next time.

April 27, 2025

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Employee Rating

Warning light came on mid day. Issue was time consuming to resolve but they got on the job right away and finished quickly. More

by MAHH75
Recommend Dealer
Yes

Other Employees Tagged: Tyler Pilz

Apr 28, 2025

Audi Allentown responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

April 24, 2025

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Servicing your vehicle at Audi Allentown is an amazing experience. My service advisor, Jade goes above and beyond to make sure that I’m happy with the service. More

by CMARCIAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2025

Audi Allentown responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

April 24, 2025

Dealership Rating
Employee Rating

Excellent, as usual. These guys at Audi Allentown are the most professional, knowledgeable, and friendliest people to work with. Love these guys. More

by SGR_Allentown
Recommend Dealer
Yes

Other Employees Tagged: Tyler Pilz

Apr 24, 2025

Audi Allentown responded

Thank you so much for the wonderful feedback! We’re thrilled to hear that your experience at Audi Allentown was excellent once again. Our team truly values your trust and we’re grateful for your continued support. We look forward to seeing you again soon!

April 24, 2025

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wonderful, caring group of people. always a pleasure being around and working with. Excellent service! More

by WMONE01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2025

Audi Allentown responded

We appreciate you taking the time to write us a review, please let us know if we can do anything else to help!

April 22, 2025

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Employee Rating

All were ready for me--appointment took longer than I anticipated Everyone was communicative and friendly More

by Purplgil
Recommend Dealer
Yes

Other Employees Tagged: Tyler Pilz

Apr 24, 2025

Audi Allentown responded

Thank you for your review! We're glad to hear that everyone was communicative and friendly during your visit. We apologize for the longer-than-expected appointment time and appreciate your patience. If you need anything further, feel free to reach out — we're here to help!

April 22, 2025

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Employee Rating

Tyler Pilz and the service staff at audi Allentown are always professional and communicate very well. More

by DADDYWAGON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2025

Audi Allentown responded

Thank you for the great review! We're so glad to hear that Tyler Pilz and our service staff at Audi Allentown continue to provide you with professional service and excellent communication. We truly appreciate your feedback and look forward to serving you again in the future!

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