Tyler Roberson
Tyler Roberson at 94 Nissan of South Holland

Tyler Roberson | Page 8

Service Consultant

94 Nissan of South Holland

16269 Van Dam Rd
South Holland, IL 60473

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4.9
180 Reviews
4.9

180 Reviews

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180 Reviews of Tyler Roberson

March 07, 2024

Dealership Rating
Employee Rating

I want to thank Otis Smith, for his wonderful service and the other employees as well. Excellent customer service with everyone you meet. You always get a smile and they will get you something to drink like More

by avant,angela3650
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kelvin Oladiji, Otis Smith , Jose Lopez

Mar 10, 2024

94 Nissan of South Holland responded

Hi Avant, thank you for taking the time to leave a review for us at Nissan Of South Holland. We're happy we could meet your expectations! We can't wait to see you again, have a great day. Matt Sappenfield Owner Loyalty Manager

February 15, 2024

Dealership Rating
Employee Rating

I went for an oil change and tire rotation and afterwards had to return to be told that my car needed a rear differential. I had no issues prior to coming for the oil change More

by truscorp69
Recommend Dealer
No

Other Employees Tagged: Tyler Roberson

Feb 17, 2024

94 Nissan of South Holland responded

We're disappointed to hear of the negative experience you had at our location. Our free multi point inspection with your oil change does not inspect your differential. It would have needed to be diagnosed to see the problem. I am sorry this is an inconvenience for you to come back. We hope we do not lose you as our valued customer. Take care and hope to see you with a more positive visit. Matt Sappenfield Owner Loyalty Manager

Feb 17, 2024

truscorp69 responded

In response to your reply, after receiving my oil change, I called the dealership immediately to inform you all of the issue that I was hearing in my car. I was then given an appointment to come in to see what the issue was at that point I was then told that my differential had gone out the price would be $3100. Prior to me coming to your dealership for my routine oil change and tire rotation. I had no issues with my car.

January 30, 2024

Dealership Rating
Employee Rating

Excellent service,customer service and offers courtesy snacks. Service department is great people are very attentive to help you get the needs of the car taken care of. More

by PISSPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Torrey Hall

Feb 01, 2024

94 Nissan of South Holland responded

We are so happy to read such a great review about Nissan Of South Holland! We hope to be of service to you again in the future. Matt Sappenfield Owner Loyalty Manager

January 30, 2024

Dealership Rating
Employee Rating

Excellent The dealership always provides exceptional service from sales team to service team Customer service great More

by PISSPO
Recommend Dealer
Yes

Other Employees Tagged: Tyler Roberson

Feb 01, 2024

94 Nissan of South Holland responded

We're happy you found our staff to be so supportive during your experience here at Nissan Of South Holland. Thank you, and have a fantastic day! Matt Sappenfield Owner Loyalty Manager

January 27, 2024

Dealership Rating
Employee Rating

He is nice and always willing to take care of you . .. I just like that More

by dodobopaka
Recommend Dealer
Yes

Other Employees Tagged: Tyler Roberson

Jan 30, 2024

94 Nissan of South Holland responded

It's experiences like yours that really keep us motivated! Thank you so much again for your feedback! We hope you have a great day! Matt Sappenfield Owner Loyalty Manager

January 21, 2024

Dealership Rating
Employee Rating

Everything has not always been great, BUT even in those moments they have tried to make it better. I appreciate their genuine concern and compassion towards me and my vehicle. Although I could go to other More

by nickolar75
Recommend Dealer
Yes

Other Employees Tagged: Tyler Roberson

Jan 23, 2024

94 Nissan of South Holland responded

Hi Nick! We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Matt Sappenfield Owner Loyalty Manager

January 18, 2024

Dealership Rating
Employee Rating

Both Torrey and Tyler provide excellent customer service to when I take my car in for service. More

by msails73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Torrey Hall , Torrey Hall

Jan 20, 2024

94 Nissan of South Holland responded

Thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Matt Sappenfield Owner Loyalty Manager

January 18, 2024

Dealership Rating
Employee Rating

Every time I come into 94 Nissan I am treated with the respect and the staff there are very genuine. Tori and Tyler five stars More

by johntlee55
Recommend Dealer
Yes

Other Employees Tagged: Tyler Roberson

Jan 20, 2024

94 Nissan of South Holland responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Matt Sappenfield Owner Loyalty Manager

January 18, 2024

Dealership Rating
Employee Rating

My service was completed in a very timely manner and all the employees are very polite More

by den1faulk59
Recommend Dealer
Yes

Other Employees Tagged: Tyler Roberson

Jan 20, 2024

94 Nissan of South Holland responded

We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care! Matt Sappenfield Owner Loyalty Manager

January 18, 2024

Dealership Rating
Employee Rating

I came in for an oil change just last thus week i noticed the smell of antifreeze and got the car in on tuesday and they discovered my radiator had cracked More

by Mr butler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Torrey Hall, Taylor McCarroll , Jacquelyn Vaughn

Jan 20, 2024

94 Nissan of South Holland responded

Hi Mr Butler! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Matt Sappenfield Owner Loyalty Manager

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