Tyler Runyan | Page 20

The customer service was excellent, from the minute I walked in the door. I was treated with kindness from all of the staff members. They took the time to explain everything to me. It was a great experi walked in the door. I was treated with kindness from all of the staff members. They took the time to explain everything to me. It was a great experience, thank you More

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Let me start of with BUYER BEWARE!!!! Please read the complete review. I would have given this dealership a negative 10 stars if I could have, since 1 is the lowest you can go will have to go with that. complete review. I would have given this dealership a negative 10 stars if I could have, since 1 is the lowest you can go will have to go with that. On December 16, 2021 we purchased a vehicle from Glenbrook Dodge. We were told that we should receive the paperwork needed for BMV in the mail within a week. On January 8, 2022 I started calling looking for the paperwork that had not arrived yet. I spoke with Nick on two occasions January 8 and 15, 2022. Both times I was given the old "you should see it any day now". On January 22, 2022 I called and spoke with Tyler Runyan and we were told that the title clerk was out and that he would call me back with an update. I called again on January 24, 2022 and once again spoke with Tyler Runyan and was told that the title clerk was still out and that he would call back with an update. I called back again on January 25, 2022 and again spoke with Tyler Runyan and was told once again that the title clerk was still out and that he would call back with an update. I called again on January 26, 2022 and spoke with Lamont Mills and this time someone actually looked up what was going on. Apparently the title was never in their possession the whole time. Also on January 26, 2022 I received a voicemail from Tyler Runyan stating the same thing I was told by Lamont Mills. I sent out an email to Matt McKibben on January 27,2022 giving them 10 days to present my title. I called Matt KcKibben on January 28, 2022 and was placed in his voicemail. I called again on January 31, 2022 seeking an update. This time I spoke with Nick once again. He kept trying to give a one excuse after another. It was not until I cornered him with the fact that this is a recurring issue that Glenbrook has dating back to 2011, as seen on multiple reviews, that he stated I would be able to get my vehicle registered as early as Tuesday February 1,2022. This is just one day short of the 45 days allowed to get the vehicle registered. As of this date, February 2, 2022 I still have not heard anything from Mr. McKibben; just crickets. As from what I have been hearing through the grapevine, IS PAR FOR COURSE. As per Indiana BMV website, this is in complete violation of Indiana State Law. The title MUST be in their possession prior to selling any vehicle. Also, they have 31 days to provide you with all paperwork and title so that you have ample time to get the vehicle registered before the 45 day point. This was also in violation of Indiana State Law. We have filed a complaint with the Auto Dealer Service Division and with the Indiana State Attorney Generals Office. I am happy to report that we were able to get the vehicle registered on Tuesday evening with no additional issues from the BMV. More

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It has been forty days since we purchased our van and we still haven't received the paperwork to get it titled and plated. Manager has been no help and has provided no answers. We have been calling every we still haven't received the paperwork to get it titled and plated. Manager has been no help and has provided no answers. We have been calling every week and no response. Also, even though they changed the oil, there was a huge oil leak that could not have been missed. They did not disclose this. Also, advertised a DVD player but the van has no screens. Don't waste your time here. It will cost you extra money and stress. More

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Greg was so easy to work with and not push! Very helpful, upbeat, and patient with our three year old. Will definitely be return customers! upbeat, and patient with our three year old. Will definitely be return customers! More

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Glenbrook Dodge welcomed us to the dealership, from the guy who opened the door, the receptionist, our salesman Brook Allen to Tyler who handled the paperwork. Would really like to thank Brook for his help guy who opened the door, the receptionist, our salesman Brook Allen to Tyler who handled the paperwork. Would really like to thank Brook for his help and patience. Great person to work with. More

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I felt like what I wanted was important. Being a woman, sometimes you are overlooked. That was not the case here. I will recommend this dealership to all my girlfriends! sometimes you are overlooked. That was not the case here. I will recommend this dealership to all my girlfriends! More

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Great dealership I brought my first car here 25 years ago. I drove all the way from Indianapolis cause they have better deals. Then the Indianapolis Jeep dealerships. Brought 2 new Jeep Gladiators in 3 m ago. I drove all the way from Indianapolis cause they have better deals. Then the Indianapolis Jeep dealerships. Brought 2 new Jeep Gladiators in 3 months from them. More

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They were extremely friendly & accommodating. I will but my next car from Glenbrook! The owner spent personal time with me! my next car from Glenbrook! The owner spent personal time with me! More

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Awesome people!!! Excellent experience from beginning to end. Josh Habegger was a #1 choice as salesperson!!! Great asset to the Glenbrook dealership. end. Josh Habegger was a #1 choice as salesperson!!! Great asset to the Glenbrook dealership. More

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It was an exciting experience. Not sure what Model of Jeep I wanted, the salesman educated on the different models and then I made my choice. Jeep I wanted, the salesman educated on the different models and then I made my choice. More

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