Tyler Schrum
Tyler Schrum at Napleton Hyundai of Carmel
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Tyler Schrum | Page 2

Sales

Napleton Hyundai of Carmel

4200 E 96th St
Indianapolis, IN 46240

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26 Reviews

Industry Experience

17 yrs, 11 mos

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rated

26 Reviews

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26 Reviews of Tyler Schrum

April 14, 2021

Dealership Rating
Employee Rating

Very good service no issues would buy from dealer again in the future thanks Place is clean and people seem genuinely sincere and care for Hyundai More

by Ekusa87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 15, 2021

Napleton Hyundai of Carmel responded

Hello there, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again. Take care!

January 01, 2021

Dealership Rating
Employee Rating

We were looking at a used truck for $29000. We made the appointment and came in. When the truck was brought around it had rims and tires and steps added. Long story short. They wanted $45000 now for a 2017 More

by Lost customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Suzie Hochstedler, Liz Zato , New salesman and the manager was rude!!

Jan 06, 2021

Napleton Hyundai of Carmel responded

Hello, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please contact our Manager at (317) 848-4200 so that we may ensure your experiences with our dealership are more pleasant moving forward.

Jan 06, 2021

Lost customer responded

Why would I want to reach out to you. So you can lye to me again. Not going to make the deal on the truck like it should have been so why should I contact you. I think it would be the other way around and you contacting me to apologize and make it right with me? But NOOO, you want to make a comment on here that is a generic comment that is made to most of your complaints and think it is all better. WRONG! You have my number. text me. You seem to keep treating customers like idiots and that will ruin you and your business along with your parent company.

December 23, 2020

Dealership Rating
Employee Rating

Bought a brand new sonata from Tyler. Was shopping different makes and models and Tyler’s product knowledge made our decision easy. Love my new Sonata thanks again More

by Jon Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 29, 2020

Napleton Hyundai of Carmel responded

Hi, thank you so much for sharing your recent experience with us, Jon! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

November 24, 2020

Dealership Rating
Employee Rating

My son and I found a used car online. Tyler greeted us was very friendly and met us on the lot right away. Not pushy at all and made the buying experience great! More

by Jon Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joseph Eppink

Nov 25, 2020

Napleton Hyundai of Carmel responded

Jon, thank you for your kind review; we are happy to pass along your comments to Tyler and the team here at Napleton Hyundai of Carmel! We can't wait to see you again, have a great day.

Nov 25, 2020

Napleton Hyundai of Carmel responded

Hello Jon, we appreciate you taking the time to leave us this feedback. We are happy Tyler and the team could help. We do hope we can be of assistance in the future. Take care!

November 23, 2020

Dealership Rating
Employee Rating

I love my car but now I am having issues with warning lights. The service department is extremely slow, dropped my car off 3 days ago and they still have not looked at it. Also they did not give me a loa More

by Omega20
Customer Service
Recommend Dealer
No
Nov 25, 2020

Napleton Hyundai of Carmel responded

Hi there, we are so disappointed to learn of this situation you have described. If you would like to discuss your experience in more detail, please give us a call at (317) 669-0115 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

Nov 25, 2020

Napleton Hyundai of Carmel responded

Hello. Thanks for taking the time to express your concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. We would like to get more details about this; please reach out to us at your earliest convenience at (317) 848-4200. Thank you for your time.

October 06, 2020

Dealership Rating
Employee Rating

Came in looking for a used car. Tyler Schrum assisted me and made the process smooth and easy. Would definitely recommend my friends and family to come to Napleton. More

by Jerrickamanuel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 08, 2020

Napleton Hyundai of Carmel responded

We're glad to hear our Staff took such great care of you, Jerricka! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

Oct 08, 2020

Napleton Hyundai of Carmel responded

We're glad to hear our Staff took such great care of you, Jerricka! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 12, 2020

Dealership Rating
Employee Rating

Great dealership not pushy or aggressive would def recommend my friends and family. Tyler help me with my purchase of a 2020 palisade. Thanks again! More

by Jon Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 15, 2020

Napleton Hyundai of Carmel responded

Thank you so much for sharing your recent experience with us, Jon! We work hard to provide each of our clients with the best automotive experience. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

Sep 15, 2020

Napleton Hyundai of Carmel responded

Thank you so much for sharing your recent experience with us, Jon! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 02, 2020

Dealership Rating
Employee Rating

Sales team worked with me to get me the price and monthly payment I needed, they addressed any issues I had quickly and didn’t pressure the sell More

by Wiseguy65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Terzo

August 11, 2020

Dealership Rating
Employee Rating

Tyler Schrum help me purchasing a new Ford F250 truck today he's great salesman will do more business with in future.Tanks Wayne Blakely More

by Wcblakely1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 11, 2020

Dealership Rating
Employee Rating

Bought a car from Patrick and Tyler they both were very helpful. Was able to get a higher trim level sonata and they lower my payments More

by Jon Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

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