The service was very attentive to customer satisfaction.
Everything was fully explained prior to start of work.
Everything was fully explained prior to start of work.
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by senese63
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Erik Favela
Oct 16, 2026 -
Patrick Hyundai responded
Thank you for your 5-star review! We are glad to hear that the service team was very attentive and gave great customer service. Our goal is to provide a transparent and seamless experience, and we're glad we could deliver! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
Service is awesome and they di a c wonderful job I am
very pleased with the work
very pleased with the work
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by burnsarlene77
Verified Customer
Verified Customer
Service Price Transparency
Sep 18, 2026 -
Patrick Hyundai responded
Thank you for your 5-star review! We are glad your visit went well, and that the team did a wonderful job! Our goal is to ensure our customers are satisfied, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
So far everything is good.
Thank you. Everything went great and all systems are running smoothly.
Thank you. Everything went great and all systems are running smoothly.
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by RMVENA
Verified Customer
Verified Customer
Other Employees Tagged:
Tyler Schulz
Aug 28, 2026 -
Patrick Hyundai responded
Thank you for your 5-star review! We are glad to hear that everything went well during your visit! Our goal is to ensure your vehicle is back on the road as quickly as possible, and we're glad we hit the mark! We look forward to assisting you in the future. - Patrick Dealer Group Customer Relations Team
Easy to schedule on short notice.
Fixed problem same day after sourcing parts needed. (Although more expensive than I hoped)
Easy pickup of vehicle
Fixed problem same day after sourcing parts needed. (Although more expensive than I hoped)
Easy pickup of vehicle
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by BFARKAS6
Verified Customer
Verified Customer
Service Price Transparency
Aug 21, 2026 -
Patrick Hyundai responded
Thank you for your 5-star review! We are glad to hear that it was easy to schedule on short notice, and that everything was a simple and easy process! Our goal is to ensure a swift and smooth process, and we're glad we hit the mark! We look forward to assisting you in the future - Patrick Dealer Group Customer Relations Team
I am extremely disappointed with my experience at Patrick
Hyundai’s service department.
My car was dropped off on Friday, July 10, at 11:00 a.m., and I wasn’t able to pick it up until 5:00 p.m. on July 20
Hyundai’s service department.
My car was dropped off on Friday, July 10, at 11:00 a.m., and I wasn’t able to pick it up until 5:00 p.m. on July 20. Throughout the entire process, communication was almost nonexistent. I constantly had to call for updates because no one reached out to keep me informed. The service department never answered the phone, I had to leave a voicemail every single time. On the very first day, I didn’t receive a single call to explain what was happening with my vehicle or even to let me know it would be staying there. I didn’t receive any information until Sunday, when I finally spoke with Peter Rybacki.
To make matters worse, I was told that my service advisor, Tyler Schulz, was going to be on vacation, yet I was still assigned to him, which likely contributed to the lack of communication and delays. I did not speak to him once on the phone or when I got to the dealership to pick up my vehicle. It would have been nice if he explained what the problem with my vehicle was and the process. I will say, Erik Favela, who was not my advisor was more helpful and explained what they were going to do with my vehicle after I asked.
For days, I was repeatedly told they were just “running tests,” with very little explanation or indication of any progress. Then, when I arrived on Monday after being told to pick up my vehicle, Peter said, “I don’t think I called you,” and acted as if he hadn’t been the one who told me to come in. He stepped away for a moment, then came back and said, “Coincidentally, your vehicle is done. Give me five minutes to finish.” I was then asked to wait in the waiting room, but it ended up taking much longer than five minutes.
The entire experience felt disorganized, slow, and frustrating. I understand that diagnosing vehicle issues can take time, but keeping customers informed should be a basic part of good customer service. I expected much better communication and professionalism from this dealership. Unfortunately, this experience left me with very little confidence in their service department or its management.
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by carmen.aguilarrr
Service Price Transparency
Jul 24, 2026 -
Patrick Hyundai responded
Carmen, I truly apologize for the disappointing experience you had at our service department. Your concerns about communication and the handling of your service are valid, and I understand how frustrating this must have been for you. We strive to keep our customers informed and provide a seamless experience, and it’s clear we fell short in this case. Thank you for sharing your feedback, and please feel free to reach out via text, call or at customerservice@patrickcars.com if you would like to discuss this further. Your satisfaction is important to us. -Patrick Dealer Group Customer Relations Team
Poor communication.
Car brought in 3 months ago for the same problem, was told no AC leak, only needs AC recharge. Same AC problem now. No warranty on service done. Bein
Car brought in 3 months ago for the same problem, was told no AC leak, only needs AC recharge. Same AC problem now. No warranty on service done. Being charged full cost of AC repair and another AC recharge.
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by hawkhamsand12
Verified Customer
Verified Customer
Service Price Transparency
Jul 10, 2026 -
Patrick Hyundai responded
Thank you for your review and your honest feedback. We understand your frustrations, and your concerns regarding the communication are valid. Our goal is to have transparent communication and to provide an honest service experience with our dealership. We apologize that we missed the mark during your visit. Please feel free to reach out to us at customerservice@patrickcars.com so that we may better assist you. - Patrick Dealer Group Customer Relations Team
Everything went extremely smooth.
They looked at my car, found out all the items that needed to be taken care of, and gave me the cost of each one which I could simply check to do it
They looked at my car, found out all the items that needed to be taken care of, and gave me the cost of each one which I could simply check to do it or check to not do it, and they were fast on the repair and I went home satisfied
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by JACKCASTELLA
Verified Customer
Verified Customer
Service Price Transparency
Jul 10, 2026 -
Patrick Hyundai responded
Thank you for your 5-star review! We are so glad to hear that your visit was a great one, and that the team provided a great level of care for you and your vehicle! Our goal is to ensure transparency and efficiency with our service visits, and we're glad we hit the mark with your visit! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
Always a pleasure.
.love the inspection report..a friendly staff...oil change price too high
.love the inspection report..a friendly staff...oil change price too high
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by CCULOTTA
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Gus Rozos
, Erik Favela
Jul 10, 2026 -
Patrick Hyundai responded
Thank you for your 5-star review of Patrick Hyundai! We are glad to hear that it's always a pleasure when you service with us, and that you like the inspection video! Our goal is to ensure a friendly and transparent visit, and we're glad we hit the mark during your visit! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relation Team
The young man that work on my car he was wonderful
although my car still have the same error for the car update
although my car still have the same error for the car update
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by WILLIAMS1258SA
Verified Customer
Verified Customer
Service Price Transparency
Jul 03, 2026 -
Patrick Hyundai responded
Thank you for your 5-star review! We are glad to hear that your visit went well, and we look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
No communication when the car was ready.
I had an oil change and software upgrade. I left my car in the evening but then only got my car the next day after follow up with the service team. C
I had an oil change and software upgrade. I left my car in the evening but then only got my car the next day after follow up with the service team. Communication could have been better
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by ash21g
Verified Customer
Verified Customer
Other Employees Tagged:
Tyler Schulz
Jul 03, 2026 -
Patrick Hyundai responded
Thank you for your review. We understand your frustrations and your concerns regarding communications are valid. Our goal is to ensure transparency and communication with our service visits, and we regret that it seems we missed the mark with your visit. Please feel free to reach out to us at customerservice@patrickcars.com if you ever need any assistance! - Patrick Dealer Group Customer Relations Team
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