Tyler Slade

I brought my car in on [Date of service] at 10:00 AM to address a recurring issue with my [be specific about the issue, e.g., air conditioning not blowing cold air, heater making a strange noise]. Despite address a recurring issue with my [be specific about the issue, e.g., air conditioning not blowing cold air, heater making a strange noise]. Despite dropping off the vehicle promptly, I experienced significant delays and a lack of communication throughout the day. After dropping off my car at 10:00 AM and signing the release form by 12:00 PM, I received no updates for several hours. I called for an update at 3:00 PM and was told someone would call me back, but I never received a call. I called again at 4:00 PM and received the same message. Frustrated by the lack of communication and needing to get home for my daughter's birthday, I had to take a Lyft to the service center. Upon arriving, I was finally informed that my car was "just getting in" for service, despite it being there for over six hours. I then waited an additional 45 minutes while they worked on it. My vehicle is supposed to be covered by the Forever Warranty; however, I was still charged a $200 diagnostic fee, and I still left without a clear understanding of the problem. The service I received was unacceptable. The service representative showed a complete lack of urgency, even after I explained my need to get home. His slow and indifferent approach was incredibly frustrating, and the dealership made no attempt to rectify the situation or provide satisfactory service. I am deeply disappointed with this experience. More

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DO NOT EVER trust this dealership to fix your car! We took our car to this Nissan dealership, trusting they would be able to fix our car and get us back on the road again. Instead, they took thousands We took our car to this Nissan dealership, trusting they would be able to fix our car and get us back on the road again. Instead, they took thousands of dollars from us, did horrible work, and will not take accountability for any of it. They have tried to blame everyone else and are refusing to fix their mistakes. We took the car to the dealership and knew that the probable diagnosis was going to be the ECM. After a "proper" diagnosis from the dealership, we got a message from Rodrigo advising us that the car had a failed ECM and we agreed to replace it and pay the cost. Rodrigo advised us that upon replacing the ECM that they would need to check the wiring harness to ensure that is not what caused the ECM to fail in the first place (we have text messages of the conversation). When our ECM was replaced, the dealership called us to let us know the work was completed and we could pick up our car and the cause of the failed ECM was actually the alternator (that had been replaced a month prior). We would need to take the car back to the garage that repaired the alternator. When we picked up the car the battery light and the brake light were on. We asked why and we were told it was because the alternator was overcharging which is what caused the ECM to fail in the first place. We immediately took the car to the garage where the alternator was replaced and advised them of what we were told by Nissan. The garage said they didn't think that was the case and that they would replace the alternator, but we would need to pay for the labor again. So, we paid the $500 in labor to have the alternator replaced again, and to our surprise, the battery and brake lights were still on when that work was completed. We immediately went back to Tim Dahle and told them we had another alternator installed, and the same problems are occurring. Before even looking at the car, the manager, Tim, tried to tell us that the alternators we were purchasing had a reputation for being bad, but they would be sure to thoroughly look over the car the next day and let us know the diagnosis. After looking over the car we got a call advising us that the ECM that we just put in our car had failed again and that the actual cause was not the alternator, it was in fact the wiring harness that was never checked to begin with, after the dealership assured us that it would be checked. So, needless to say, we spent money on another alternator that never needed to be replaced. The dealership does not want to take any accountability for the fact that they told us they were going to check the wiring harness and never did. After paying the dealership $2000.00 to fix the car initially and a failed diagnosis due to the fact that the dealership never checked the part they advised us that they were indeed going to check, Nissan now want us to pay for a new wiring harness and a new ECM that failed due to their misdiagnosis for a total of $5100.00 . I have never seen worse service than what we have received here. What happened to good customer service, doing the right thing? Taking accountability for your mistakes?? Instead, you guys are literally in a business to rip people off, place blame on others and not give a xxxx about the customers who were in search of good honest service to begin with. Way to go, Tim Dahle. You take the cake for the worst service ever!! DO NOT TRUST THIS DEALERSHIP!! The service manager will not even talk to us, and we have been very patient considering the circumstances. They will not admit they are wrong. But we will take this to the top and get legal action if needed. Someone needs to do the right thing here. More

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Took my car to get service was the absolute worst experience. Can't seem to get any information.no one knows anything l. I will never go back let alone recommend this place. experience. Can't seem to get any information.no one knows anything l. I will never go back let alone recommend this place. More

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Worked with Connor as our salesman. Had a great experience and would highly recommend him. Very kind and knew his stuff. Had a great experience and would highly recommend him. Very kind and knew his stuff. More

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Customer service sucks. If I couldnt give zero stars I would. Too many issues to list here. Contact me and we'll talk about why you don't want to buy or have your car ser If I couldnt give zero stars I would. Too many issues to list here. Contact me and we'll talk about why you don't want to buy or have your car serviced here. More

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excited to share that I've got a new Nissan 2024! !!! thanks Bryan G for the great deal!! !!! thanks Bryan G for the great deal!! More

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If you are reading these 1 Star reviews for this place than you have probably been screwed out of several hundred, if not thousands of dollars. I want to encourage all of you. And I mean ALL OF YOU to rep than you have probably been screwed out of several hundred, if not thousands of dollars. I want to encourage all of you. And I mean ALL OF YOU to report them to the Division of Consumer Protection. What this company continues to do is illegal and unethical. We need to get as many legal complaints against them as possible. No one should have to give up their hard earned money to these scammers. More

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took my car for a Oil Change, Service Technician broke the Clip for my Hood Support Arm, didn't tell me and called it good. I've called the dealership three times and haven't heard back. I will n the Clip for my Hood Support Arm, didn't tell me and called it good. I've called the dealership three times and haven't heard back. I will not ever use their service and recommend you avoid it as well ever More

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Absolutely. ... Do not do business with these people. They are rude, condescending and they will not listen to the experience I had with their service department. ... Do not do business with these people. They are rude, condescending and they will not listen to the experience I had with their service department. They told me that because I was upset with the way they handled the service and the horrendous charge they gave me on a warrantied vehicle, they do not want me as a customer. You have to bend over and take it from them, then you can be welcomed in to be a customer. More

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This is the 12th car I've purchased in my lifetime. I've had many experiences with many different dealers, and this is hands-down the worst experience that I've ever had with a dealership both on the s I've had many experiences with many different dealers, and this is hands-down the worst experience that I've ever had with a dealership both on the sales side and on the service side. To begin, we were given a deal with a certain down payment and monthly payments which we agreed to on a Saturday. When Tuesday came around and I came to pick up the car, the individual who was to hand me the keys told me that I had to pay over $1000 more towards the down payment if I wanted to take the car. We felt that this practice was extremely deceptive and dishonest, especially after keeping us at the dealership for over seven hours the Saturday before. A few months later, we had an issue with our car that was covered by warranty. My husband goes to bring it in. He appears visibly young, and the service advisor attempted to trick him into thinking that he needed to spend over $900 in order to get this issue fixed. When he put me on the phone with the advisor, the advisor then clarified that the $900 was for recommended service items (On a vehicle we've only owned for three months and had less than 20k miles) He did not clarify this with my husband, and my husband noted that he looked visibly upset when I declined the recommended service items. Then, in a retaliatory effort, the service advisor denied my husband the Uber that Tim Dahle normally offers to customers that service their vehicles there. The advisor told my husband that he had to "Spend money," in order to get the Uber. I should mention that Tim Dahle covered my first oil change completely free of charge...and they called the Uber for me without a single fuss. We felt discriminated against and retaliated against simply because we did not want the recommended service items at the time the advisor coerced my husband to elect. Fast forward about six months, and our vehicle had an issue with water leaking into the interior via the A pillar. We brought our vehicle in, and it sat for several days before the advisor told us that they could not diagnose the problem, and that they wanted us to take the car home for the weekend and try again the next week. We did. Upon bringing the vehicle in a second time, it took them almost a week to "Diagnose" the problem. They ordered parts which took a few more days, and on the day that the parts came in, I received a call from the service advisor stating that either I took the car from the lot without advising them or that they simply lost the car... Neither was true. Thankfully, I have the Nissan app on my phone, and I sounded the panic alarm which I could hear over the phone when I was talking to the service advisor. He corrected himself, and said that they would get to work on the car right away. We then went through a process of several hours where we tried to contact the service advisor to which four times the operator told us that he was either busy or not able to be found. After three promises that he would call us back, I finally got through to him after insisting that I would not hang up until I was in touch with him. When he got on the phone, I found out the reason he had been avoiding us. They had lost my key. They told me to call back the next day to see if they had found it. When I did, they told me that they still didn't have it. One can imagine my frustration with almost all the personnel at this dealership. I finally wrote the general manager an email detailing everything in this review, and I left him a voicemail. 20 minutes after doing this, I get a call back from the service advisor stating that he had the key. fast forward a month later...they never fixed the problem...not to mention that I never had received any sort of apology from the GM regarding his dealership's unethical and discriminatory practices that we have experienced since day one. He did follow up asking me to call him if I needed anything, but that's about it. Never been so battered by car dealership. More

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