Tyler Witt

We don't usually write reviews - but were honestly very impressed with this dealership. After trying a few other Jeep dealers (including Rockville), we were always very disappointed with the customer servi impressed with this dealership. After trying a few other Jeep dealers (including Rockville), we were always very disappointed with the customer service. Often very difficult to make an appointment or speak with someone who actually seems to care about our time. But at this Gaithersburg dealership, it was the exact opposite. Super friendly, responsive and caring. We've already come back a few times for oil change, Jeep maintenance etc - and will trust them for anything related to our Jeep. Great quality and service - honestly. More

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We had done all of our oil changes and maintenance here, had usually had good experiences (except our control settings were always messed up when we picked up the car.) But we recently brought our Jeep in b had usually had good experiences (except our control settings were always messed up when we picked up the car.) But we recently brought our Jeep in because the sunroof wasn’t closing. Criswell told us there was no way to fix it, their only suggestion was to have a body shop replace the entire roof of the car at a price of over six thousand dollars!!! And they said there was no guarantee that it would work, or that the roof wouldn’t leak. Called Jeep customer service directly, they sent us to another local Jeep dealer, who were able to completely fix our sunroof for $700 plus some parts. Needless to say, we won’t be returning to Criswell ever again. More

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