"Poor Professionalism "
I visited your dealership today (4/11/14). Upon arriving at the dealership we were greeted by Tyrone Christopher and introduced. He was very kind and friendly and didn't pressure us into a certain vehicle but understood we were just looking at the moment and he provided us with lots of information about the Grand Cherokees. We ended up leaving the dealership and continued looking. With no luck of finding anything we retrieved to the dealership in hopes that something could be found by computer. We were greeted by Johnathan Bryan this time and he immediately was like I have a 2011 that will be "cheaper" for y'all. He said will you look at it? I agreed to look but when I refused to test drive because I didn't like it he seemed to get upset. I asked if we could look online and see if we could find the vehicle in the color I wanted. He said I'm sure we have 11 stores to choice from. After going inside and having no luck he Corinne's to talk me down to a Laredo edition and that was fine except I wanted leather. He said leather could be added and still continues to use the words "cheaper" and "affordable". He never if find the perfect vehicle I wanted. I mentioned I would be wanting to do a trade in and when Johnathan left to get what I thought was a quote he returned with Marc Williams. Marc introduced himself and say down and said "What are we doing here?" I was confused and replied, "I'm looking for a vehicle and I'm wanting to trade mine in" he said, "so what are we doing? I said, "I've already told Johnathan that I'm looking to trade and get a vehicle but I can't find the vehicle and he said he could because y'all have 11 dealerships. I am not looking to buy today but I am looking for the right vehicle" When I said this, "he said I can give you an appraisal but I'm trying to figure out why you're here" To me meaning why I am here. I got extremely upset and said I would leave and come back another day. I am 22 years old and I felt like I was being treated like I was 10. I was completely unhappy with how I was treated by these two salesman and feel no matter my age or how much money I have or how I am dressed I should be treated fairly! You have to find a vehicle before you can buy and I felt these two men were not at all interested in helping me and I hope that others who go to the dealership will have better experience. The stars I rated were not for these men but for Tyrone the first time we visited.