Tyson McNelly | Page 2

During the sales process I worked with Tyson initially and then Ronnie through delivery. There were a few unexpected hiccups, but communication and service from both of them were excellent. They were prof and then Ronnie through delivery. There were a few unexpected hiccups, but communication and service from both of them were excellent. They were professional, responsive, and earned five stars. My lower rating is directed at management, not the sales team. Prior to vehicle delivery, I repeatedly asked for the window sticker and the out-the-door price and was led to believe the pricing and vehicle specs shared with me were final. At no point was I informed that an additional $1,495 Zurich Shield Elite Plus would be added after the vehicle landed. This was only disclosed once I was already in the financing process, which felt like a last-minute surprise. If I placed a reservation, I expected full transparency on any dealer-added products before coming in to pick up the car. I also did not receive clear confirmation at that moment that the product had actually been applied to my vehicle. After delivery, I attempted to follow up with the dealership to discuss this issue, but my calls and messages went unanswered. The lack of upfront disclosure combined with the lack of follow-up ultimately led to a disappointing experience. More

by highlander Verified Customer Verified Customer

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Outstanding Customer Service All staff is friendly , courteous, and very helpful. Provide lots of information courteous, and very helpful. Provide lots of information More

by danira71 Verified Customer Verified Customer

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Tyson was very helpful and nice in helping us find the right car. When it comes to pricing, he kept things transparent and was easy to work with. Process was very smooth and fast. Appreciate the service, right car. When it comes to pricing, he kept things transparent and was easy to work with. Process was very smooth and fast. Appreciate the service, will definitely come back again. More

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Both Tyson and Jason we’re both very helpful and made me feel comfortable purchasing my car. I will definitely recommend this dealership. feel comfortable purchasing my car. I will definitely recommend this dealership. More

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Excellent Service! After several days of shopping with several dealers Tyson McNelly and Sam were able to help me get the deal and the vehicle I had been waiting for. After several days of shopping with several dealers Tyson McNelly and Sam were able to help me get the deal and the vehicle I had been waiting for. I spoke to Tyson over the phone before heading over and he convinced me he would get the deal done for me today. Tyson got the job done! I would highly recommend him here at Toyota West Covina More

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