US Marine | Page 8

BEST Nissan dealer in Florida!!!!! Out with the old way of doing business and in with the new. I appreciate how upfront and honest the team was. of doing business and in with the new. I appreciate how upfront and honest the team was. More

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I recently purchased a 2013 Altima. The sales personnel I recently purchased a 2013 Altima. The sales personnel was very corteous and without pressure we were able to negotiate a very fair deal. US Marine I recently purchased a 2013 Altima. The sales personnel was very corteous and without pressure we were able to negotiate a very fair deal. US Marine and Tobic costumer service totally changed my previous opinion of a car salesman. They are trully commited to provide great service with a fair price. My first service call for this car came 08/07/2012. I always knew that new models have bugs and other miscellaneous issues that may requires warranty calls and miscellaneous recals; however, John Barrington provided me with great service and took care of the problem. The Service and Parts team were excellent to my wife and I. Mr. George Fata (Parts Manager) was very polite and corteous. Overall, prior dealing with Sutherlin and this staff. All my car buying experience were negative and unplesant. Sutherlin have prove me the following: 1- That I am a costumer and I was treated very fair on my purchase. (FYI they have to make money otherwise they will not be in business, but I can assure you will be will get a great car for a fair price) 2- The team is honestly proud and commited to great service and costumer relationship. More

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I went to Lake Nissan dealership,went in . we were so far apart on a deal. Called me three days later & told me they had a better deal (didn't change) same O same O . Delayed me from getting the keys far apart on a deal. Called me three days later & told me they had a better deal (didn't change) same O same O . Delayed me from getting the keys to my autos. That didn't please me at all with a wasted trip (second time). Wrote them off, that's it! Don't bother me or waste my time anymore. Talked to John Leone, over the phone, told me what he could do.I live Lake Co &because of my health he offered to come to my home to look at my trade-in. but I went ahead and drove to Orlando to Sutherlin's Nissan. I no more enter the door & it felt like HOME! WOW! They bend over backward to help me get into a new JUKE. I WOULDN'T GO ANYWHERE ELSE TO BE TREATED LIKE "HAPPY TO SEE YOU" & you know what? Anytime i or my friends need a car, you count me in! It was like a new lease on life to buy from them. No hassle! See you soon to John & ownership. BUTCH P. More

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I purchased a Nissan 370Z Touring w/Sport Package over two and a half years ago. Since purchase of the vehicle, I've always adhered to the manufacturer/dealer recommended maintenance schedule. While the two and a half years ago. Since purchase of the vehicle, I've always adhered to the manufacturer/dealer recommended maintenance schedule. While the vehicle was still under warranty (3 years or 36,000 miles), I'd get all scheduled maintenance completed at the dealership. Since the car is no longer under warranty (I've driven 41,500 miles), I take it to a service shop that is closer to my residence for basic service (i.e., tire balance, oil change and filters). If any major service would be required, I'd take it to the experts (the dealership). A couple of weeks ago, I noticed a difference in the response of the clutch. I took the car to my service shop and questioned the service manager. He stated that there was probably air in the system and that it needed to be bled. The shop bled the system and test drove the car. The technician that performed the work stated that the clutch felt fine and the car was in good working order. However, to me the clutch still felt funny (I drive the car everyday). About a week later, the clutch stuck to the floor and I had to return it my lifting with my foot. I immediately took the car to Sutherlin Nissan Orlando and explained the issue to the Service Representative, Carlos Quinones. I also voiced my concerns to the Service & Parts Director, Ray Powers. I left the car at the dealership and returned home. Shortly after, I received a call from Carlos stating that there was indeed an issue with the clutch. The full scope of the repair would not be known until further examination of the system was completed. I told Carlos to order the parts needed for the repair. Since this was the Friday (September 2, 2011) prior to Labor Day, it would be a couple of days before the repair would be completed. The next day (Saturday), I received an unexpected call from Carlos. He stated that the Master Cylinder needed to be replaced and that Sutherlin Nissan Orlando would perform all the required repairs to my vehicle at no cost to me. I was totally speechless and at the same time I could not thank him enough. When I arrived at the dealership, Carlos and I went for a test drive and she (my car) responded like new. I am very pleased with the service after the sale that I received from Sutherlin Nissan Orlando. I understand that they did not have to do what they did for me – but they did. Again, I would like to thank the technicians that performed the repair to my vehicle, Carlos Quinones, Ray Powers and U. S. Marine the General Manager of Sutherlin Nissan Orlando. /s/ Al Lawson (Zlaw) More

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This Nissan dealer was such a delightful experience! My salesman Tony was more than friendly, I would highly reccommend Sutherlin Nissan of Orlando to my friends, in fact, I already did! salesman Tony was more than friendly, I would highly reccommend Sutherlin Nissan of Orlando to my friends, in fact, I already did! More

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U.S. Marine and his team were absolutely wonderful! A couple of my family members have purchased cars from U.S. and were very pleased. I wanted to get something brand new and lower my car payments. I wa couple of my family members have purchased cars from U.S. and were very pleased. I wanted to get something brand new and lower my car payments. I walked out accomplishing both!!! Everyone was patient and friendly. Any questions or concerns I had they took care of. I will definitely recommend this dealership to anyone who is looking for a great deal! More

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