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The sales and parts and service departments are the best I have ever felt with I have ever felt with More

by joykycat Verified Customer Verified Customer

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GREAT NEW CAR BUYING EXPERIENCE!! HIGHLY RECCOMENDED I'am very pleased with my new car buying experience. No pressure at all my salesman Scott A. was concerned with my car needs and made the experience I'am very pleased with my new car buying experience. No pressure at all my salesman Scott A. was concerned with my car needs and made the experience as smooth as could be.Very pleased and recommend Sutherlin Nissan for next car. Thank you Sutherlin More

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Outstanding Experience Mark Llanos went above and beyond to get me into the exact SUV I dreamt of. I told him exactly what I wanted, what my limit was and what I could affor Mark Llanos went above and beyond to get me into the exact SUV I dreamt of. I told him exactly what I wanted, what my limit was and what I could afford and nothing more. He did exactly that! He found me the exact SUV I dreamt of and I was able to drive out of the lot in my beautiful and luxurious Nissan Rogue. I was very skeptical about going into Sutherlin Nissan due to the reviews that I had read online but Everyone has an opinion and with a Salesman like Mark, you won't be let down. I could never Thank him enough for the excellence in my experience that I received today. He was open and honest with me from the moment I reached out to him to discuss what I was looking for. He didn't pressure me or do anything to get me into just ANY vehicle he actually took several days to get me exactly what I wanted. He is wonderful as well as U.S MARINE. U.S is extremely friendly and nice and with the two of them I have nothing but positive things to say about Sutherlin Nissan and they gave me the reassurance that a dealership isn't too bad after all. In conclusion, please don't listen to others reviews and use that to base whether or not you go to a particular dealership. I highly recommend Mark Llanos if you want the best of the best experiences when in the market for a new vehicle. More

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BEWARE hidden dealer fee & other fees, no TrueCar prices Awful experience, dealer fee hidden until found by buyer ... they never add up the components that make up the price... hoping you won't notice signif Awful experience, dealer fee hidden until found by buyer ... they never add up the components that make up the price... hoping you won't notice significant add-ons... this make their "lowest prices" not so favorable. And the incompetence at all levels is astounding. They may "look good", but they are playing all the games they can to get the most money from their customers AND HOPE THEY DON"T NOTICE IT. Do yourself a favor and buy you car from a dealership that is competent and honest ... NOT THIS ONE. They do appear to do a lot of business, but after having a deal go sour over their duplication of dealer fees ... what happens next? I get a call the next day thanking me for my business and wanting to make sure everything went fine... explained the problem in detail to several higher ups, but none wanted to acknowledge their mistakes or shady tactics and repeatedly showed their incompetence and lack honesty. A man named U.S. Marine owns part of the dealership and he should be ashamed at their tactics and incompetence. MAKE SURE THEY SHOW YOU THE ADDITION OF ALL THE COSTS BEFORE AGREEING TO A DEAL.... they were never going to do this with me and it was only because I insisted on seeing all of the #s that we caught it at the very last moment before we would have been taken for $700 by them. You would think there would be a law that would require them to show the most basic calculation of the components that make up the total price... apparently there isn't or they are breaking it. BUYERS BEWARE! I can only imagine what goes on in the service department... even more opportunities for them to take you money there. More

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Terrible Customer Service and Added Headaches! Do not buy a vehicle from this dealership. The ONLY reason I went here was because they had the car with the features I wanted on the lot. I have had Do not buy a vehicle from this dealership. The ONLY reason I went here was because they had the car with the features I wanted on the lot. I have had so many problems with them since I bought my vehicle. As soon as they close the deal which is fast and confusing, they no longer care about you. I had to come back to drop off my title and I was met with extreme rudeness. I had no idea who I had even worked with because the finance manager didn't actually sign his name on any of the documents, he just scribbled a circle. I didn't have a business card for the finance manager or sales associate. I had to show proof of insurance after my temporary insurance expired. I emailed it to the sales associate after I figured out his name from a spam bot that kept emailing me. Turns out HE QUIT two days after I bought my car. When I called to check up on when my tags were coming, since my temporary tag was about to expire, They said they needed my insurance information WHICH I EMAILED TWO WEEKS EARLIER. So for two weeks they had someone that as far as they knew had no insurance driving their companies financed vehicle. While trying to get the tag and insurance proof situation figured out I was met again with extreme rudeness and absolutely no compassion whatsoever. The entire experience lacked professionalism, customer service, and clear information. I love my car but I will never buy from Sutherlin again, and I suggest you don't either. Worked with Ahmed Harouchi - Finance Manager and Issa Ibamir More

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Excellent All Around Customer Service I can summarize Sutherlin Nissan of Orlando in one word - EXEMPLARY! I previously have owned 5 Nissans (2 Frontiers, Altima, 370Z Nismo, Murano) a I can summarize Sutherlin Nissan of Orlando in one word - EXEMPLARY! I previously have owned 5 Nissans (2 Frontiers, Altima, 370Z Nismo, Murano) and happy with all previous vehicles. I started going to Sutherlin Nissan of Orlando for regular service of my last Frontier due to location (since I had moved to Orlando away from my old dealership), convenience, and customer service. Douglas Hollen in Service was my first contact at Sutherlin Nissan of Orlando. Because of his excellent customer service and follow-up with my oil changes and routine maintenance, I decided to check out the sales portion of the dealership when I was ready to purchase my next vehicle. Douglas introduced me to the General Manager, U.S. Marine, and I was greeted with a warm smile, friendly handshake and the comfort that I made the right choice of where to purchase my next vehicle. Due to personal time constraints, I came back the next day to proceed with my purchase. On May 19th, I came back to the dealership and was met by Aaron D'Amico, Internet Sales Manager, who helped me every step of the way with vehicle models, detailed questions on each, and of course all of the paper work that goes along with it. Pierre, Salesman, was also a great help with my test drive and multiple vehicle choice decisions to finally make my selection of the 2015 Nissan Rogue. Special thanks to Sammy De La Rosa for making the finance paperwork part of the sale a quick and easy process. My entire experience with Sutherlin Nissan of Orlando from start to finish of my purchase and with previous vehicle service was by far superior to any other dealership that I have ever dealt with. I will highly recommend this dealership to anyone interested in purchasing a Nissan. The dealership overall atmosphere was great. I did not feel like a number or overwhelmed with too many sales people looming over me like other dealerships do. I felt like a member of the family and welcome. Sutherlin Nissan of Orlando has a top notch location, service department, sales department, reception, showroom; very clean also. Thanks to the team at Sutherlin Nissan of Orlando, I am loving my new ride....the 2015 Nissan Rogue. Satisfied Customer, Leila Murray More

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New Car Purchase Friendly staff, but very stretched. Assigned to Lease Return Manager to negotiate purchase of new car although we had a pre-scheduled appointment wit Friendly staff, but very stretched. Assigned to Lease Return Manager to negotiate purchase of new car although we had a pre-scheduled appointment with Internet Sales Manager. Insufficient upfront explanation of pricing requiring probing questions to get full picture. Reached agreement, but entire process took over 5 hours and two visits. More

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but a rogue select the 24,000....and get the 22,000..... your dealer rotate car on me when I really pay $24,000....they see my hurry ..to screw me up ...according with other dealers...you guys put Nissan d your dealer rotate car on me when I really pay $24,000....they see my hurry ..to screw me up ...according with other dealers...you guys put Nissan dealers and manufactures to believe Nissan cars have to be sale doing stupid thing like this ....REMENBER IS A GOD SOMEWERE... More

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Sutherlin Nissan of Orlando Went to plenty of car dearlerships, all they wanted to do was play games and try and sell me one of the trucks they had on their lots. Sutherlin Niss Went to plenty of car dearlerships, all they wanted to do was play games and try and sell me one of the trucks they had on their lots. Sutherlin Nissan's Goering Castro went out of his way to GET me the exact truck that I wanted, at a price I was will to pay, all without the typical car dealer games. I would recommend Sutherlin Nissan of Orlando to anyone looking to purchase a new car or truck. More

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After dealing with horrible customer service and I would say the worst nightmare car buying from a dealership down the road from these guys I have to say I'm so happy I was not driving this day and my husba say the worst nightmare car buying from a dealership down the road from these guys I have to say I'm so happy I was not driving this day and my husband was. From the moment we walked in RJ treated us like family and we were very honest with him and he was very honest with us (the way my husband and I are with our guests (we do sales). After about an hour or so we had found the car--RJ went above and beyond to help us find a car that would suit our needs and especially our budget. Edgar was awesome!!! He totally was very real with us and explained the financing so we could understand (more like my husband understand). The next time we came in for the oil change (we bought the car close to their closing time) we ran into US and he got everything taken care of with the maintenance guys--they even washed the car for us again!! We have learned our lesson and will buy from this dealership again! More

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