US Marine | Page 7

Terrible Customer Service and Added Headaches! Do not buy a vehicle from this dealership. The ONLY reason I went here was because they had the car with the features I wanted on the lot. I have had Do not buy a vehicle from this dealership. The ONLY reason I went here was because they had the car with the features I wanted on the lot. I have had so many problems with them since I bought my vehicle. As soon as they close the deal which is fast and confusing, they no longer care about you. I had to come back to drop off my title and I was met with extreme rudeness. I had no idea who I had even worked with because the finance manager didn't actually sign his name on any of the documents, he just scribbled a circle. I didn't have a business card for the finance manager or sales associate. I had to show proof of insurance after my temporary insurance expired. I emailed it to the sales associate after I figured out his name from a spam bot that kept emailing me. Turns out HE QUIT two days after I bought my car. When I called to check up on when my tags were coming, since my temporary tag was about to expire, They said they needed my insurance information WHICH I EMAILED TWO WEEKS EARLIER. So for two weeks they had someone that as far as they knew had no insurance driving their companies financed vehicle. While trying to get the tag and insurance proof situation figured out I was met again with extreme rudeness and absolutely no compassion whatsoever. The entire experience lacked professionalism, customer service, and clear information. I love my car but I will never buy from Sutherlin again, and I suggest you don't either. Worked with Ahmed Harouchi - Finance Manager and Issa Ibamir More

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Excellent All Around Customer Service I can summarize Sutherlin Nissan of Orlando in one word - EXEMPLARY! I previously have owned 5 Nissans (2 Frontiers, Altima, 370Z Nismo, Murano) a I can summarize Sutherlin Nissan of Orlando in one word - EXEMPLARY! I previously have owned 5 Nissans (2 Frontiers, Altima, 370Z Nismo, Murano) and happy with all previous vehicles. I started going to Sutherlin Nissan of Orlando for regular service of my last Frontier due to location (since I had moved to Orlando away from my old dealership), convenience, and customer service. Douglas Hollen in Service was my first contact at Sutherlin Nissan of Orlando. Because of his excellent customer service and follow-up with my oil changes and routine maintenance, I decided to check out the sales portion of the dealership when I was ready to purchase my next vehicle. Douglas introduced me to the General Manager, U.S. Marine, and I was greeted with a warm smile, friendly handshake and the comfort that I made the right choice of where to purchase my next vehicle. Due to personal time constraints, I came back the next day to proceed with my purchase. On May 19th, I came back to the dealership and was met by Aaron D'Amico, Internet Sales Manager, who helped me every step of the way with vehicle models, detailed questions on each, and of course all of the paper work that goes along with it. Pierre, Salesman, was also a great help with my test drive and multiple vehicle choice decisions to finally make my selection of the 2015 Nissan Rogue. Special thanks to Sammy De La Rosa for making the finance paperwork part of the sale a quick and easy process. My entire experience with Sutherlin Nissan of Orlando from start to finish of my purchase and with previous vehicle service was by far superior to any other dealership that I have ever dealt with. I will highly recommend this dealership to anyone interested in purchasing a Nissan. The dealership overall atmosphere was great. I did not feel like a number or overwhelmed with too many sales people looming over me like other dealerships do. I felt like a member of the family and welcome. Sutherlin Nissan of Orlando has a top notch location, service department, sales department, reception, showroom; very clean also. Thanks to the team at Sutherlin Nissan of Orlando, I am loving my new ride....the 2015 Nissan Rogue. Satisfied Customer, Leila Murray More

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New Car Purchase Friendly staff, but very stretched. Assigned to Lease Return Manager to negotiate purchase of new car although we had a pre-scheduled appointment wit Friendly staff, but very stretched. Assigned to Lease Return Manager to negotiate purchase of new car although we had a pre-scheduled appointment with Internet Sales Manager. Insufficient upfront explanation of pricing requiring probing questions to get full picture. Reached agreement, but entire process took over 5 hours and two visits. More

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but a rogue select the 24,000....and get the 22,000..... your dealer rotate car on me when I really pay $24,000....they see my hurry ..to screw me up ...according with other dealers...you guys put Nissan d your dealer rotate car on me when I really pay $24,000....they see my hurry ..to screw me up ...according with other dealers...you guys put Nissan dealers and manufactures to believe Nissan cars have to be sale doing stupid thing like this ....REMENBER IS A GOD SOMEWERE... More

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Sutherlin Nissan of Orlando Went to plenty of car dearlerships, all they wanted to do was play games and try and sell me one of the trucks they had on their lots. Sutherlin Niss Went to plenty of car dearlerships, all they wanted to do was play games and try and sell me one of the trucks they had on their lots. Sutherlin Nissan's Goering Castro went out of his way to GET me the exact truck that I wanted, at a price I was will to pay, all without the typical car dealer games. I would recommend Sutherlin Nissan of Orlando to anyone looking to purchase a new car or truck. More

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After dealing with horrible customer service and I would say the worst nightmare car buying from a dealership down the road from these guys I have to say I'm so happy I was not driving this day and my husba say the worst nightmare car buying from a dealership down the road from these guys I have to say I'm so happy I was not driving this day and my husband was. From the moment we walked in RJ treated us like family and we were very honest with him and he was very honest with us (the way my husband and I are with our guests (we do sales). After about an hour or so we had found the car--RJ went above and beyond to help us find a car that would suit our needs and especially our budget. Edgar was awesome!!! He totally was very real with us and explained the financing so we could understand (more like my husband understand). The next time we came in for the oil change (we bought the car close to their closing time) we ran into US and he got everything taken care of with the maintenance guys--they even washed the car for us again!! We have learned our lesson and will buy from this dealership again! More

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I just wanted to say that my experience with this dealership by far exceeded my expectations. I had previously purchased five vehicles from a competitor Nissan dealership and was very partial to the dealership by far exceeded my expectations. I had previously purchased five vehicles from a competitor Nissan dealership and was very partial to them. I came across a vehicle at Sutherlin I was interested in and called to inquire. The staff online/internet and over the phone were a pleasure to deal with. When I arrived the following day they were one of the most professional and courteous dealerships that I have ever encountered. I can truly say I was more than pleased in dealing with Sutherlin and they can rest assured I am a customer for life. A big huge thanks to all of the staff, from receptionist, sales, financing, service, detailing and ownership! Oh one last note I love my new Armada!! More

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It has always been my experience with buying a vehicle from Sutherlin Nissan, that the sales experience has always been stress free. I personally have never been hurried to make a quick decision, and my from Sutherlin Nissan, that the sales experience has always been stress free. I personally have never been hurried to make a quick decision, and my sales person has always been concerned for my needs in purchasing my vehicle as well as options to fit my budget. In short, if your looking for exceptional, professional and courteous sales experience in buying a Nissan, you might want to consider it from one of the best. Sutherlin Nissan in Orlando Fl. More

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I live in Brandon, FL. I drive over 90 miles to Sutherlin for my new Nissan. I have bought 2 cars in the last 4 months. If you want a honest deal with no car hassle, this is the place to go, I will be buyin for my new Nissan. I have bought 2 cars in the last 4 months. If you want a honest deal with no car hassle, this is the place to go, I will be buying a van for my son and his family in the next 30 days. I nave 3 Nissan dealers near me. I choose Sutherlin. The reason I give Sutherlin a good rating is I am treated as a respected customer. From the time you enter the dealership until you drive off, you have a good felling. Ken Dickson More

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I bought a brand new Nissan Versa from this dealership. It was my very first car and I was very excited. During the process of buying the car the staff was very friendly. At first I was pleased with my pur It was my very first car and I was very excited. During the process of buying the car the staff was very friendly. At first I was pleased with my purchase. However, once I signed the papers my experience went downhill. When they gave me my car, they said they had cleaned it but it was obvious they did not. The floors were dirty and there was stains on the doors. With this I should have inspected my car closer but I didn't because I trusted them. Three months later, I decided to check my car out because I was just curious. I found a piece of plastic taped with masking tape to my bumper. I recognized it because its the kind they use at body shops to paint cars. I inspected further and found a tire track mark on my back seat and I also saw that the back covering in my trunk looked like it was forced. There was also scratches near the tailights, like they had taken them out to fix something. At this I was very surprised because I had never used my trunk before. I also noticed that I was having trouble with my alignment. I knew something was wrong because a car with less than 3,000 miles should not have this problem especially when I take extremely good care of it. I contacted the dealership and they told me to bring the car in. I did and they "inspect it". They did a point inspection and when I got my car back the front bumper was all scratched and dirty. When I told them, they buffered it out. As for what I found all they did was, take the plastic piece and threw it away, the service guys cleaned the tire mark and replaced a cap. That's it. To me they just got rid of the evidence. I came back again probably a week later because they told me to come in to fix the scratches, I brought it and it took them a week to fix 2 scratches and when I got my car back it had 2 new scratches near the taillights and one side of it was all dirty with buffing material. I have never seen such a poor job or service before. I was very displeased so I contacted US Marine. He told me to bring the car in once more to fix the new scratches, when I came in all he did was take my keys and send a worker to set me up with a rental. I didn't even get to explain what's wrong with the car. I have never been treated with such disrespect before. My advice don't buy from this dealership, and if you do inspect you car thoroughly! More

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