Ue Vang | Page 22

Thanks for messing up my Saturday! I brought in my mother-in-law's Foresters for an oil change two weeks ago. It leaked oil after that and I brought it back to have them look at it. I h I brought in my mother-in-law's Foresters for an oil change two weeks ago. It leaked oil after that and I brought it back to have them look at it. I had to wait about two hours for them to get it fixed. As it turns out, they forgot to properly tighten the oil plug. "It was barely in there," according to the person I talked to. Nobody even said "We are sorry you had to come back" Actually, when I said I would rather be fishing, he said so would he, but he will have to wait until tomorrow. I guess I will bring my mother-in-law's car to my VW dealer from now on. Thanks for messing up my Saturday morning! More

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Disorganize & Dangerous Bought my 2011 subaru here, after initial checks after purchase, they said brakes (among other systems) were all in the "green" meaning they were inta Bought my 2011 subaru here, after initial checks after purchase, they said brakes (among other systems) were all in the "green" meaning they were intact and safe to drive. Within 2 months of purchase, I went to use my brakes and watched as the brake pads literally fell out of my car behind me as I was headed toward a stop sign on a high speed road. Luckily I was able to come to a stop using metal on metal. I brought my car in to get the brakes fixed & was told the rotors and calipers were completely rusted away and they were surprised I had brake pads for as long as I did. This is not something that could have happened in a 2 month period that I owned the car. This dealership is not honest and did not do the proper checks. The day after I bought my car, i realized they installed the wrong sized windshield wipers and in the wrong direction. They let me come back to have them replaced "for free" and threw in a free carwash for my troubles... Just recently I needed a new brake light switch as per the recent recall. Their shop did not do the road testing. When we went to pick up my car, the brakes locked up while driving. As in the brakes locked in place and the car could not move, We had to have it towed back to have them literally flick a switch in the correct placement. They did not do this correctly OR road test it for safety. When I emailed them about this, I received a reply weeks later, questioning my brake pad experience and a slight apology. This is NOT a safe dealership to purchase from. I know multiple others who have had similar experiences and I hope others never purchase here for their own safety. More

by TV Verified Customer Verified Customer

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Scheduled 6000 mile service The entire White Bear Service Team does an excellent job and are always friendly and Professional. The experience is always quick, efficient and plea The entire White Bear Service Team does an excellent job and are always friendly and Professional. The experience is always quick, efficient and pleasant. Thanks to a Great Team! More

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Easy in and easy out Only place in town I get my car service because of the personable customer care I consistently receive from the service team. Ue Vang always take his Only place in town I get my car service because of the personable customer care I consistently receive from the service team. Ue Vang always take his time to explain all the services my car will be getting done and he does an awesome job at introducing the team members who will be assisting me at each visit. Kudos to Ue for always praising and appreciating his team. More

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Did a poor job on a simple oil change. I took my new Subaru Ascent in for its first oil change. After I picked it up, I drove about 20 miles and noticed a strong oil smell. Thinking that th I took my new Subaru Ascent in for its first oil change. After I picked it up, I drove about 20 miles and noticed a strong oil smell. Thinking that they must have spilled oil on the engine, I put the car in in the garage and popped the hood. There was synthetic oil EVERYWHERE in the engine compartment and on my garage floor. They had failed to replace the oil filler cap. I returned the car to the dealership and waited two hours while they topped off the oil, replaced the cap, and cleaned the engine compartment. It was simple human error, but this lack of attention to detail does not inspire confidence. More

by Stanleeson Verified Customer Verified Customer

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Friendly, efficient, truthful popular but not perfect. I would have given a 5 rating except for a few minor things. I was awake in the waiting lounge all but 3 minutes. A message was sent to my phone but c I would have given a 5 rating except for a few minor things. I was awake in the waiting lounge all but 3 minutes. A message was sent to my phone but can't say that anyone came in person to get me until 1/2 hr later.. However it was just at noon/lunch and it seemed most/all other people were personally contacted up to that time. Also, cuz they were AHEAD of a very quick turn around, my dash and floor mats were still left "smugged". Hardly worth commenting on. BEst part of whole experience was that EVERYONE spoke clearly since I have bad hearing. YES, I was/am very pleased with entire visit. More

by New Brighton Mike Verified Customer Verified Customer

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White Bear Subaru Rocks Thonglee Vang rocks that’s all I can say and the others there also have been in the past and will buy my future cars there and have service done.. Ro Thonglee Vang rocks that’s all I can say and the others there also have been in the past and will buy my future cars there and have service done.. Rock on White Bear Subaru . More

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second mile Ue Vang went out of his way to accommodate emergency repairs needed to be taken care of before a trip we had planned for a few hours later Kudos! Ue Vang went out of his way to accommodate emergency repairs needed to be taken care of before a trip we had planned for a few hours later Kudos! More

by carlsondakota Verified Customer Verified Customer

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outstanding Thorough and complete service. Attention to my needs. Timely negotiations and thorough financing conversation and explanation. Helped transferring pos Thorough and complete service. Attention to my needs. Timely negotiations and thorough financing conversation and explanation. Helped transferring possessions free my old vehicle to new ones. Timely and polite follow up More

by rawobschall Verified Customer Verified Customer

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Fast and friendly The service department people are always informative, cheerful,and usually you are in and out in a decent amount of time. It's great place The service department people are always informative, cheerful,and usually you are in and out in a decent amount of time. It's great place More

by macandoc Verified Customer Verified Customer

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