Ue Vang | Page 36

Frustrating On 9/13/18 I brought my car in for an Oil Change. Pulled in it was sure chaos (surprised because when I made the app't the day before app'ts were wid On 9/13/18 I brought my car in for an Oil Change. Pulled in it was sure chaos (surprised because when I made the app't the day before app'ts were wide open) no technicians or anyone for a few minutes, I sat in my car all the other cars were empty, finally a guy who did not have a technician shirt on brought me to a service counter inside and we stood there for quite a while, while others were taken ahead of me. I had an app't and said to the guy I sure hope they had app'ts because it did not look good and he even said for sure. When I finally was able to talk with Matthew, no I am sorry you had to wait so long. I was also asked if I wanted the 90,000 xx done and asked how much that was, I was quoted $522. I said are you kidding me. I am retired, I can't understand how seniors cannot get a discount. Actually, I don't think a lot of people could afford it and if they found something wrong another $$$$$$$. I said no at this time. Ue called when my car was done and while going over what they did I noticed my battery said bad. I did not take it well because my battery was replaced last year (after they had said my battery was good at the last oil change and the next morning it would not start and I had to pay a lot for the new battery, he stated they had a new gal tech and I said that is no excuse, she should have said something and Ue was going to have my go with a bad battery review. He had someone check it and said it was good, he said to run the car for 1/2 an hour. That did not set well with me, I live only 6 miles from Subaru and I am not going to put more miles on the car when I did not have anywhere else to go. He had Greg talk with me about setting up an app't to have the battery gone over, (would take 2 hours according to Ue. I had to make another app't for the next day, did not take that long ) , Greg told me Ue should not have sent me on my away with issues. Greg said he would talk with Ue and correct what he should have said to me. Greg told me he put something on his battery of a truck he did not use all the time to plug it in when he had not used it. I asked if they could put one on my car at no expense to me and he said yes, they would have to order it. I don't drive the car that many miles anymore and did not know that you needed to put something on the vehicle. While waiting I received a text from Matthew, it said good or replace? nothing else so after I sent a text back to Matthew asking What that meant, and not getting a response from Matthew, I went to Greg and showed him the text. Greg said that should have went to the team working on the car. Greg was gone when the car was ready. Matthew assisted me and actually said he meant the text to come to me. I asked about the part that Greg said he would order. When the part came in he would contact me for an app't, they contacted me the next day and I was able to have it installed Tuesday at 1:00, I had my husband come with, took about an hour. No information was given about what the part was and another person brought us to the car and showed us what it was. The next day Robert (my husband) decided to check it out, went out and it showed a red light when he plugged it in and then he said it was green. It was a lot of running around that I did not feel I should have had to go through. Matthew was not very accommodating when I had to work with him. Hope I never have to go through any of this again. More

by KHOCHREITER Verified Customer Verified Customer

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Great service,but a little expensive I would have had wipers intalled but the $100+ fee was a little high. I did have filters installed, but thought they also were a little high. I would have had wipers intalled but the $100+ fee was a little high. I did have filters installed, but thought they also were a little high. More

by BJKYLE77 Verified Customer Verified Customer

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Excellent service with outstanding care. I didn't have an appointment but a problem with my tires and he told me to just bring it in. I did and he took care of me right away and the problem I didn't have an appointment but a problem with my tires and he told me to just bring it in. I did and he took care of me right away and the problem was solved. He was very kind and considerate. He's an excellent employee and one of the reasons I always come back for service. Thanks so much. More

by cj Verified Customer Verified Customer

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standard maintenance My routine maintenance experience was excellent. Oil change and tire rotation completed quickly, and I really liked being notified by text when my ca My routine maintenance experience was excellent. Oil change and tire rotation completed quickly, and I really liked being notified by text when my car was ready. More

by bigjoe7000 Verified Customer Verified Customer

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Lots of frustration with getting appointment This visit was because recalled airbag fix cracked my dashboard. It took several calls to get appointment made. I finally got an appointment but wh This visit was because recalled airbag fix cracked my dashboard. It took several calls to get appointment made. I finally got an appointment but when I called to reschedule, I was told I wasn't on the schedule. Then, I got a call at that time wondering where I was, Lots of telephone tag; many calls not returned. Large scratch was made on my console. I will say that all of your employees I dealt with were kind and helpful once I arrived. More

by PSH.BARBARA Verified Customer Verified Customer

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Brand integrity I went in for an oil change & tire rotation. About 5 to 10 minutes into the service appointment Ue let me know there was a small issue; one of the tec I went in for an oil change & tire rotation. About 5 to 10 minutes into the service appointment Ue let me know there was a small issue; one of the tech's moving my Crosstrek inadvertently damaged my front right tire. They replaced the tire at no charge. I appreciate their honesty and integrity. More

by Julie Verified Customer Verified Customer

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Oil change and multipoint check Oil change was done quickly. I am concerned that your tire chick system still has some problems. My precheck showed that the left from tire was wear Oil change was done quickly. I am concerned that your tire chick system still has some problems. My precheck showed that the left from tire was wearing (tread depth) faster than the other 3. Tire tread depth was check during the oil change and the tread depth was the same as the other 3 tires. On prior visits your tire check system indicated that the tire alignment was off it took several trips to get it correct. It is important that all of your systems align as the precheck, although a good idea, is used to sell additional alignment services and it must be accurate you are selling an unneeded service; not a good business practice. More

by pepinross Verified Customer Verified Customer

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Exceeded my expectations It was just a oil change and inspection, but it was a great experience. All my questions were answered. And I was assured that my vehicle was in great It was just a oil change and inspection, but it was a great experience. All my questions were answered. And I was assured that my vehicle was in great shape for winter. Ue Vang was friendly, yet professional and made me feel well taken care of. Waiting are was comfortable and the cookies and coffee very good. More

by gjsorso Verified Customer Verified Customer

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Very accommodating! I needed a front headlight changed, we had already purchased the bulb. I called and they said I could just come on in and they would take care of it! I needed a front headlight changed, we had already purchased the bulb. I called and they said I could just come on in and they would take care of it! They were done within 20 minutes! No charges! Very appreciative! More

by Donnatim Verified Customer Verified Customer

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Honest and Helpful Staff Have dealt with Dee several times. He's been very helpful and in-depth with explaining things, which included warranty covered work and standard servi Have dealt with Dee several times. He's been very helpful and in-depth with explaining things, which included warranty covered work and standard service appointments. Most recent visit Greg assisted me. He called me back in his estimated time of doing so and gave me all the information I needed. Super accommodating whether I've stayed at the dealership, taken the shuttle van, or gotten a free loaner vehicle during warranty covered work. Price is higher than a local shop, but quality of work has always been really good and they have a very nice facility. Everyone I've dealt with has been friendly and helpful. More

by RB Verified Customer Verified Customer

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