Ulises Flores-Morales | Page 7

I had a simple oil change. I appreciated getting my car back with a washed exterior. The staff was efficient and courteous. I did find the complimentary customer coffee area lacked attention (overflowing back with a washed exterior. The staff was efficient and courteous. I did find the complimentary customer coffee area lacked attention (overflowing garbage can, no coffee in any of the three dispensers). More

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This is my 2nd interaction with Diamond Valley. 1st time we had a problem with a new car we bought the day before, but they were great in resolving the problem and meet all my expectations. 2nd was to have we had a problem with a new car we bought the day before, but they were great in resolving the problem and meet all my expectations. 2nd was to have the new car serviced and they were great again. Big thanks to all the sale and service team. Keep up the great work!!! More

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Very timely, very friendly. I made an online reservation for service at 10:15 am. I arrived at 10:13 am and as soon as I was out of the car, Mr Flores-Morales came to meet me. I I made an online reservation for service at 10:15 am. I arrived at 10:13 am and as soon as I was out of the car, Mr Flores-Morales came to meet me. I had requested a Maintenance-A with tire rotation. The oil change was free deal but the tire rotation costs $24.95. After checking the mileage by turning the car on, Mr. Flores-Morales said that the system indicates that the vehicle needs a brake fluid change. I accepted his observation and agreed to a brake fluid service. ($135.99). While I was waiting in their lounge area, Mr Flores-Morales brought me a dirty engine air filter and recommended I change it in the vehicle. He also mentioned the cabin air filter. The price for changing both would be $100.00. I told him that I would change them myself and he accepted. Subsequently I did change them within two days.. The engine filter in my vehicle was considerably dirtier than the one Mr Flores-Morales showed me. So what dirty filter did he show me? The overall experience with DVH service has always been very pleasant. More

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stellar service! My advisor was Ulises Flores i believe and he was just so professional and to the point! regardless of how childish my request was he kept it professi My advisor was Ulises Flores i believe and he was just so professional and to the point! regardless of how childish my request was he kept it professional. he helped me understand what was wrong w my vehicle & was BEYOND patient with me he was so kind i loved my experience w him and diamond valley honda! More

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Rodney knows his stuff Thanks for a great buying experience Rodney!! This dealership gave me the best price and the service was great. I have heard bad reviews so make sur Thanks for a great buying experience Rodney!! This dealership gave me the best price and the service was great. I have heard bad reviews so make sure you get Rodney. Very professional and knows his Honda’s and did his job very well More

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