VJ Donnelly | Page 4

They gave me the best possible deal as a return customer. I was surrounded by helpful, polite and informative people. They gave me a 24 hour turn around and offered helpful advice. I was surrounded by helpful, polite and informative people. They gave me a 24 hour turn around and offered helpful advice. More

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The atmosphere was honest and straight forward . I needed to buy a new Outback quickly, as my older car was gone. Both Marc Soloway and sales manager, Vincent Donnelly were very helpful and professional. I to buy a new Outback quickly, as my older car was gone. Both Marc Soloway and sales manager, Vincent Donnelly were very helpful and professional. It did take a while to drive it home that day once the deal was made. But I love to car and that says a lot coming from a Saab owner of 20 years! More

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This is my third car from Marc at Metrowest Subaru, all of the purchases have been pleasant and easy. They are true professionals, knowledgeable and listen well to the customer. of the purchases have been pleasant and easy. They are true professionals, knowledgeable and listen well to the customer. More

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Customer Service harkens back to the days of old when businesses actually cared about their customers. This place is about selling cars but as important seems to be building relationships. I was dealt businesses actually cared about their customers. This place is about selling cars but as important seems to be building relationships. I was dealt with very fairly and hope to be able to refer people to this dealer in the future. I got just the car I wanted, with a few extras, at a price that works for me. I love my new Subaru and my local Subaru Dealer. More

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Your sales and service department are TOP NOTCH! I do not go to any other service department because you do such a great job. The staff reviews what they will do, perform the job, come to you and review not go to any other service department because you do such a great job. The staff reviews what they will do, perform the job, come to you and review what was performed on your car (if anything unexpected was found, etc.), and then "ask for your autograph" (i.e. sign and date at the bottom). Sales department is courteous, friendly, and experienced. I started by speaking to Jake McEvoy on the phone. Sam Mayer was the salesperson I worked with. He was very nice and respectful. My lease on my 2009 Outback was about to expire, and I decided I wanted to lease a 2012 Outback. I spoke with other dealerships and got other price quotes, but the other dealerships didn't know my preferences well. Sam and I worked together to find the right car I wanted with the right features I needed. His Sales Manager, VJ Donnelly, was also a pleasure to work with. The dealership owner, Frank Hanenberger, is one of the nicest people I have met. He is a genuine and loyal Subaru guy, through and through. (Apparently he drives one himself!) Jonathan Boske (another loyal Subaru fan), in the Finance Department, was great. He was straightforward and explained all the terms very clearly. MetroWest Subaru is truly a Family-friendly dealership. The customer waiting area on the second floor is comfortable and spacious. Big, black leather couches and chairs provide a great place to sit and relax (or take a nap!). There is a nice refreshment area for coffee, tea, hot chocolate, water, and snacks, complete with all the fixings (cups, sugar, cream, stirrers). If you don't have any of your own reading material, there is plenty to choose from in the magazine racks provided. There is also a TV with cable. When customers bring their kids, there are some toys for them to play with and keep them occupied. Adjacent to the lounge area is a conference room with a big table, where you can get work done or make phone calls if necessary. The location is convenient and easy for me to get to, your staff is friendly and treats everyone with respect, and your service department is great. THANK YOU SO MUCH! I'm so glad I have my THIRD Subaru with you guys. More

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Marty and VJ were great to work with. They were very knowledgeable and professional. I met Marty on Monday and then communicated with him during the week. He was very quick to respond to my follow-up qu knowledgeable and professional. I met Marty on Monday and then communicated with him during the week. He was very quick to respond to my follow-up questions via phone and email. Both Marty and VJ were always pleasant and treated me with respect which has not always been the case with my car shopping experiences. More

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We did a lot of research prior to visiting MetroWest and had a good idea of the car we were looking for, a 2011 Outback. We were referred to Matt Donadio, one of the sales representatives at MetroWest. had a good idea of the car we were looking for, a 2011 Outback. We were referred to Matt Donadio, one of the sales representatives at MetroWest. From the beginning, Matt was very easy going. He made us feel comfortable and listened to what we were looking for. While we knew we wanted the Outback, there were many trims and options to choose from. Matt was VERY patient and did a great job explaining the differences between them. His knowledge of the car was extensive and really helped to finalize our decision. In the end, we got the car we wanted, the color we wanted, the features we wanted - all for a great price. Throughout the process we also worked with Jake who was very pleasant. VJ, the sales manager, was also great to work with. Even the financing process was simple. Jonathan was straightforward, informative, and got us a better rate than we expected! Overall our experience at MetroWest Subaru was great. We highly recommend Matt Donadio to anyone looking for a Subaru. More

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I had a great experience purchasing my 2011 Impreza sedan from MetroWest Subaru. They did a straight up deal with me from start to finish. I had requested prices online from four local dealerships. I visited from MetroWest Subaru. They did a straight up deal with me from start to finish. I had requested prices online from four local dealerships. I visited MetroWest first because they had given me the lowest price. Though I was skeptical when I walked in, I met Sam, the Sales Consultant, who said he would sell me the car for the price they had quoted. I was surprised but was not ready to commit at the moment because I wanted to check around. Sam introduced me to V.J., the Sales Manager, who assured me that the deal was what it appeared to be, and then they let me walk out the door with no pressure. I greatly appreciated that. I visited another dealership in my own back yard and was basically dismissed because I was not ready to do the deal then and there. I did some further checking via e-mail, based on the price that MetroWest had committed to, and determined that I was going back the following day. They knew I was not looking for any options, so they did not push any. We discussed a figure for my trade, which was a 12 year old car with 160,000 miles on it. They gave me what I felt was a fair price. I already had my own financing, so they weren't getting any benefit from that. We signed the deal. They found me what I wanted and I picked up my new car a week and a half later. They were all gracious and respectful throughout the process, a real pleasure to do business with. More

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I chose MetroWest Subaru primarily because of proximity to my home. My first impression visiting the dealership was extremely positive and subsequent visits, phone calls, etc. continued that first experie to my home. My first impression visiting the dealership was extremely positive and subsequent visits, phone calls, etc. continued that first experience. I have nothing but good things to say with respect to the purchasing process. I always felt that I was being helped to purchase a car rather than the old traditional “being sold a car” approach I had experienced at other dealerships. Congrats! This actually makes buying a car enjoyable. I worked with a representative named Tony. Tony was cordial, knowledgeable, and patient - always quick to get back to me with answers to my numerous questions. All of the others that I interacted with, either on the phone, or in person, were equally pleasant. My wife and I were initially undecided on which model we wanted – multiple test drives helped us finalize this decision. Special thanks to Marc who coordinated the second set of test drives, and also Matthew, VJ, and Jonathon. I had done a lot of online research on features and prices. I was expecting a long negotiation, but was pleasantly surprised when they beat my best offer by quite a lot. I was also impressed with the discussion with the financial specialist. Very organized, efficient, knowledgeable, and totally non-pushy. All in all, I was impressed with MetroWest dealership, the purchase process, and especially the people. More

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Very friendly and honest. No pressure, as in other dealerships. Both the sales person and the sales manager were very solicitous, and they bent over backwards to ensure that we would get the deal we dealerships. Both the sales person and the sales manager were very solicitous, and they bent over backwards to ensure that we would get the deal we wanted. Easy to talk to, comfortable negotiation. We walked out with a car, feeling good about the transaction. More

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