Vanessa Borjas
Vanessa Borjas at Grote Mitsubishi

Vanessa Borjas

Sales Professional

Grote Mitsubishi

1630 N Coliseum Blvd
Fort Wayne, IN 46805

Contact Me
4.6
18 Reviews

Born and raised in Fort Wayne, IN I’m a car sales woman just looking forward to helping you in your dream car!!

Dealership Experience

10 mos

Industry Experience

10 mos

Specialties & Trainings

used cars

4.6

18 Reviews

Write a Review

18 Reviews of Vanessa Borjas

June 18, 2025

Dealership Rating
Employee Rating

Bought nice truck but sale sloppy on details 1 key didn’t point out missing wheel pts no floor Mats, So far truck has no other issues I would buy again but ask for better communication More

by mikereed3852316
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Johnathan Driscoll

Jun 18, 2025

Grote Mitsubishi responded

Hi Mike, Thank you for your honest feedback—we truly appreciate you taking the time to share your experience. We’re glad to hear you’re enjoying your new truck, but we apologize for the lack of attention to detail during the sale. Your points about the missing key, wheel components, and floor mats are absolutely valid, and better communication is something we take seriously and are actively working to improve. We’d love the opportunity to make this right—please don’t hesitate to reach out to us directly. Thanks again for your business, and we hope to work with you again in the future.

June 13, 2025

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Employee Rating

Great help from a great team thank you so much! ! I'll be back again! More

by kathyemley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 13, 2025

Grote Mitsubishi responded

Thanks so much, Kathy! We’re thrilled our team — Anthony, Cayler, Arnoldo, Vanessa, Johnathan, and Jennifer — gave you a great experience. We can’t wait to welcome you back next time! 😊👏

June 12, 2025

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I love my truck! Thank you Grote this is the 4th or 5th vehicle I've gotten here along with family members buying with you!!! Thank you so much!! More

by kathyemley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 12, 2025

Grote Mitsubishi responded

Hi Kathy, We’re so excited to hear you love your truck — thank you for trusting Grote again and again! It means the world to us that you and your family continue to choose our team. Cayler, Arnoldo, Vanessa, Jennifer, and Anthony all appreciate the shout-out, and we’re thrilled to have been part of your journey once more. Enjoy every mile, and we look forward to helping you again down the road!

June 12, 2025

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Employee Rating

The experience was quick and easy, I shopped the website so I knew what I was going to get, the sales person Vanessa and finance Jonathan were great and informative! This is our second car from grote! I wil More

by jshakoor3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Johnathan Driscoll

Jun 12, 2025

Grote Mitsubishi responded

Thank you for being a returning customer and for the kind words about Vanessa and Jonathan — we're glad they made the process informative and easy for you! We noticed the overall 1-star rating may not reflect the positive feedback you shared. If there’s anything we can do to improve your experience or address any concerns, please feel free to reach out. We’re always here to help and appreciate your continued support and referrals.

May 13, 2025

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Vanessa was awesome to work with. All others involved were also nice. Love my new vehicle More

by Tammy fry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Young

May 13, 2025

Grote Mitsubishi responded

Thank you, Tammy! We're so glad to hear you had a great experience with Vanessa and the team. Enjoy your new vehicle — we appreciate you!

April 14, 2025

Dealership Rating
Employee Rating

Vanessa was very very helpful when it came to deciding if I wanted the car or not. She wasn't pushy at all, and I felt comfortable around her as we are both women. Additionally, the inside of the dealership More

by Rose.cross6464
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Johnathan Driscoll

Apr 14, 2025

Grote Mitsubishi responded

Thank you so much for your kind and thoughtful review! We're so glad to hear that Vanessa made you feel comfortable and supported throughout the process—especially during such a big milestone like your first car purchase! We pride ourselves on creating a no-pressure, welcoming environment, and it’s awesome to hear that came through. We're also happy the dealership atmosphere and little touches like the popcorn and water helped make your visit more enjoyable. And huge xxxxxxto Vanessa and our finance team for making the financing part feel like a breeze! Thank you for the honest feedback about the spare key and tire—we completely understand how those details can be easy to overlook in the moment, and we appreciate you sharing that for others to keep in mind. If you ever have any questions or need help with those items, don’t hesitate to reach out—we’re here for you! Wishing you many happy miles ahead in your new ride! 🚗💨

March 26, 2025

Dealership Rating
Employee Rating

Grotes needs to follow through on their customer service. Final detail and touch up was not completed prior to pickup per contract stated. They had two days to get the work done. Was told to come back anothe More

by Lisa_Feller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Anthony Young

Mar 26, 2025

Grote Mitsubishi responded

We're very sorry to hear about your experience and any inconvenience this has caused you. We strive to provide excellent customer service and regret that we fell short in this instance. We’d like to make this right—please reach out to us directly so we can resolve the detailing issue and ensure your registration paperwork is sent to you as soon as possible. Your feedback is important, and we appreciate the opportunity to improve.

March 25, 2025

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Employee Rating

They was awesome they do there best to get you a good deal. Thank you so much. More

by webblynn1027
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Young

Mar 25, 2025

Grote Mitsubishi responded

Thank you so much! We're thrilled to hear that you had a great experience and that our team worked hard to get you a good deal. We truly appreciate your support and hope you enjoy your new vehicle! 🚗

March 24, 2025

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Ella es muy amable, muy respetuosa, muy bien servicio es muy profesional en lo que hace More

by silviachivisguerrerodriguez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Arnoldo Garcia

Mar 24, 2025

Grote Mitsubishi responded

¡Muchas gracias, Ella! Nos alegra saber que recibiste un servicio amable y profesional. Valoramos mucho tu comentario y esperamos verte de nuevo en el futuro. ¡Disfruta tu nuevo vehículo!

March 22, 2025

Dealership Rating
Employee Rating

Overall, I felt good about the experience with Vanessa & Johnathan. However, I didnt trust Anthiny once he threw the $3000 warranty on the price list with no prior notification. Nor did he explain what the More

by mousymartian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 24, 2025

Grote Mitsubishi responded

Thank you for sharing your honest feedback. We’re glad to hear that Vanessa and Johnathan provided a positive experience, but we sincerely apologize for any confusion or frustration regarding the warranty. Transparency is extremely important to us, and we appreciate you bringing this to our attention. We’ll be sure to address this internally to improve our process. If there’s anything we can do to regain your trust, please don’t hesitate to reach out. We truly value your business and hope to have the opportunity to better serve you in the future.

1

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