Vanessa Borjas

Grote Mitsubishi responded

Hi Mike, Thank you for your honest feedback—we truly appreciate you taking the time to share your experience. We’re glad to hear you’re enjoying your new truck, but we apologize for the lack of attention to detail during the sale. Your points about the missing key, wheel components, and floor mats are absolutely valid, and better communication is something we take seriously and are actively working to improve. We’d love the opportunity to make this right—please don’t hesitate to reach out to us directly. Thanks again for your business, and we hope to work with you again in the future.

Grote Mitsubishi responded

Thanks so much, Kathy! We’re thrilled our team — Anthony, Cayler, Arnoldo, Vanessa, Johnathan, and Jennifer — gave you a great experience. We can’t wait to welcome you back next time! 😊👏

Grote Mitsubishi responded

Hi Kathy, We’re so excited to hear you love your truck — thank you for trusting Grote again and again! It means the world to us that you and your family continue to choose our team. Cayler, Arnoldo, Vanessa, Jennifer, and Anthony all appreciate the shout-out, and we’re thrilled to have been part of your journey once more. Enjoy every mile, and we look forward to helping you again down the road!

Grote Mitsubishi responded

Thank you for being a returning customer and for the kind words about Vanessa and Jonathan — we're glad they made the process informative and easy for you! We noticed the overall 1-star rating may not reflect the positive feedback you shared. If there’s anything we can do to improve your experience or address any concerns, please feel free to reach out. We’re always here to help and appreciate your continued support and referrals.

Grote Mitsubishi responded

Thank you, Tammy! We're so glad to hear you had a great experience with Vanessa and the team. Enjoy your new vehicle — we appreciate you!

Grote Mitsubishi responded

Thank you so much for your kind and thoughtful review! We're so glad to hear that Vanessa made you feel comfortable and supported throughout the process—especially during such a big milestone like your first car purchase! We pride ourselves on creating a no-pressure, welcoming environment, and it’s awesome to hear that came through. We're also happy the dealership atmosphere and little touches like the popcorn and water helped make your visit more enjoyable. And huge xxxxxxto Vanessa and our finance team for making the financing part feel like a breeze! Thank you for the honest feedback about the spare key and tire—we completely understand how those details can be easy to overlook in the moment, and we appreciate you sharing that for others to keep in mind. If you ever have any questions or need help with those items, don’t hesitate to reach out—we’re here for you! Wishing you many happy miles ahead in your new ride! 🚗💨

Grote Mitsubishi responded

We're very sorry to hear about your experience and any inconvenience this has caused you. We strive to provide excellent customer service and regret that we fell short in this instance. We’d like to make this right—please reach out to us directly so we can resolve the detailing issue and ensure your registration paperwork is sent to you as soon as possible. Your feedback is important, and we appreciate the opportunity to improve.

Grote Mitsubishi responded

Thank you so much! We're thrilled to hear that you had a great experience and that our team worked hard to get you a good deal. We truly appreciate your support and hope you enjoy your new vehicle! 🚗

Grote Mitsubishi responded

¡Muchas gracias, Ella! Nos alegra saber que recibiste un servicio amable y profesional. Valoramos mucho tu comentario y esperamos verte de nuevo en el futuro. ¡Disfruta tu nuevo vehículo!

Grote Mitsubishi responded

Thank you for sharing your honest feedback. We’re glad to hear that Vanessa and Johnathan provided a positive experience, but we sincerely apologize for any confusion or frustration regarding the warranty. Transparency is extremely important to us, and we appreciate you bringing this to our attention. We’ll be sure to address this internally to improve our process. If there’s anything we can do to regain your trust, please don’t hesitate to reach out. We truly value your business and hope to have the opportunity to better serve you in the future.