Vartan Mikhitarov

Friendly, knowledgeable, informative and efficient . .. in other words, everything I look for in the car buying experience. .. in other words, everything I look for in the car buying experience. More

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I purchased 2024 Civic Type R from John Eagle. One week of ownership I had a small paint peel issue (manufacturer defect). I took it back to the dealership to get this repaired. Met with the servi One week of ownership I had a small paint peel issue (manufacturer defect). I took it back to the dealership to get this repaired. Met with the service Director Rich Starr. He handed me my brand new car back completely covered with over spray. When I say completely, I mean my ENTIRE car was covered in over spray. He claimed he inspected it himself and said it was perfect. This guy has 40 years with Honda by way. They kept my car to fix from February 12 to March 8. They said my car was ready and fixed on march 1st and when I came to inspect it there was still over spray on my car so I rejected it. I spoke with the GM John Frazier and this guy doesn’t care about customers. He blamed this whole situation on me because he said out of recommendations his service director offered I picked the wrong one. He said my car will be ready for pick up tomorrow. I ask him how is this possible? I just saw my car today and it still have over spray. He claimed they will do what needs to be done. March 8, My wife and I arrive at the dealer ship met with the GM John Frazier, Richard Starr and Marcus Yates they escort us to inspect my car and right off the bat I checked the spots that I know that had overspray from when I rejected the car on March 2, then worked my way around and yup still over spray. I pointed the spots out and Marcus Yates and Richard star barely placed their finger tip on it and they look at each other and they say “nope I don’t feel nothing”. I show them serval spots and they deny. They say it feels normal. I shine a light on the black trim which you can clearly see over spray and they refuse to take a closer look and stand there and say “nope that’s not over spray”. My wife can tell the difference and asks the GM John Frazier to get involved and he barely touches it with his finger tip and says nope I don’t feel nothing. This is the game they want to play. They already had this planned out, which was to bully us. My headlight has very obvious over spray and I asked the manager Marcus Yates to feel it and he acts like he’s touching it and he’s just touch air. I said cmon man really? This fool crouches down and he starts dry humping my head light in front of my wife , in front of The GM John Frazier and the second highest person Richard Starr and they both stand there and watch him. Really? Is this the type of organization you’re running? John eagle damaged my brand new car kept it for over a month and didn’t complete the repairs BULLIED us into take our car back and didn’t reimburse me for ruining my ceramic coating $1400, and the also replaced my B and C pillars which I NEVER approved, which also had PPF that cost me $35 per panel. Bought a $50k+ car with my hard earned money only to have to it destroyed by the negligence of this dealer. More

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Great experience- Excellent customer service Transparency- process was simple - accommodating - Jeremy and Vartan were helpful Transparency- process was simple - accommodating - Jeremy and Vartan were helpful More

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Even though purchasing, the car can sometimes be a bit of an ordeal, I have to say the staff at John Eagle Honda made it pretty painless. Everyone was super friendly, played no games and at the end of the ev an ordeal, I have to say the staff at John Eagle Honda made it pretty painless. Everyone was super friendly, played no games and at the end of the evening I feel like I got a great deal. More

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I’ve bought or leased 11 vehicles from John Eagle Honda and always had a great experience. and always had a great experience. More

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The best experience I’ve ever had! Tamara was the most helpful and pleasant sales person ever. I will recommend her to everyone I know and will definitely come back when my lease is u Tamara was the most helpful and pleasant sales person ever. I will recommend her to everyone I know and will definitely come back when my lease is up. Thank you to Tamara and Vartan for all their help. They gave me the best price is DFW and the best service. Give her a raise!! More

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Received exceptional customer assistance. The sales agent worked really hard to provide us the package we want. The sales agent worked really hard to provide us the package we want. More

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Great customer service! Raphael salesman is very knowledgeable and patiently answered all my queries. I am glad I bought my new CRV at John Eagle Honda! Raphael salesman is very knowledgeable and patiently answered all my queries. I am glad I bought my new CRV at John Eagle Honda! More

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Always Helpful and Friendly. From the Receptionist to the Service Department. And Of course Mark, Vartex, and Josue From the Receptionist to the Service Department. And Of course Mark, Vartex, and Josue More

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The sales team at John Eagle were personable and friendly. I felt comfortable working with them and did not feel taken advantage of. I bought my car working with Preston who was down to earth and ea friendly. I felt comfortable working with them and did not feel taken advantage of. I bought my car working with Preston who was down to earth and easy to work with. More

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